The Swan Hotel Wells

Excellent breakfast and warm plates to put it on but if you are in the anex like we were if it rains you need a mack to get to it. Room comfortable excellent shower. Staff friendly and make excellent cocktails.

My husband & I stayed here for my birthday & the staff were amazing. Barbra the manager was superb, always makes us feel very special, always goes above and beyond. Even left me a birthday card in our room from the whole team. Which was a lovely touch. The food was delicious & service excellent. This is our second stay in this hotel, our view of the cathedral from our room was spectacular. Room itself was lovely decor, clean & tidy. Very inviting. Definitely recommend. 5 out of 5 stars

Really lovely stay. Staff all welcoming. Room expectedly spacious with a great view of rhe cathedral (room 41)

A fantastic hotel in a great location. Staff super friendly and heloful. We had room 72 (Suite?) which had air conditioning!! Fantastic room.

We spent six nights at The Swan Hotel in Wells, England. We had a large group of about sixty as we were the choir in residence at St. Andrew’s Cathedral in Wells. The hotel staff was very attentive and responsive. The food was very good and plentiful. The bartenders were at times overwhelmed with patrons, but rose to the occasion each time. The location is very convenient to the cathedral and the market square. We were staying during couple of the hottest days of the year, so some had troubles sleeping as there is no air-conditioning, but would not be a problem but a few days a year. The room was very spacious and comfortable. We will go back.

We have stayed here before in the stunning city of Wells and the previous time I gave it 5 out of 5 but this time, sadly not. On the plus side, the hotel with it's associated bar and restaurant is stunning. Really classy in a great central location. The room itself was huge with everything you need in it - and seeing as we stayed during 35+ temperatures, the air con was very much appreciated. Breakfast was a buffet style thing which personally I think could do with having a bit more room to negotiate, but was very nice - all piping hot and continually refreshed. A really nice team working there, very helpful and friendly. The location is very central, everything within a short walk -- the cathedral, Vicar's Close and a plethora of pubs, cafes and shops. The one star loss was due to the car park. The last time I stayed there I was impressed by the size of it, hence why I didn't hesitate to book it again. However, upon arrival I discovered that over half the car park was taken over by a car convention. This, on it's own, is not an issue - however I wasn't informed about it beforehand or I would have researched other places to park. The team did help out with other places to park but considering it cost £446 for two nights BnB out of the holiday season - they shouldn't really have to be doing that...

We stayed here for two nights from 2-4 of july and had the rooms 26 (deluxe suit) and 60 (twin). Two years ago we stayed at Georges hotel in Dorchester on Thames where hotel manager Gordon then worked. We were happy to se him doing wonders with The Swan now. We loved the location in the centre of town,and we also loved the beergarden where we sat both nights drinking and looking at the beautiful cathedral. The staff were polite and funny and the breakfast was superb with everything we could ask for. Not one of us ordered from the menu as the buffet was plenty enough. And Gordon himself managed the breakfast on the first morning, that says a lot about how he runs a hotel. The only down thing was that my parents staying in the suit could not sleep well on the friday night due to noise from the street but on the other hand, as they said: that´s the price we happily pay to live so close to the center.