We booked the only room with a jacuzzi and paid extra for it. They actually advertise this room as an upgraded choice because of the jacuzzi tub. We don't usually use them but this was a special trip for a weekend get-a-way to Leavenworth area.
We filled up the tub and turned it on. Surprisingly, it worked... but instantly the horrific smell of sewer gases and mold filled the entire room. They had not cleaned the jets in some time. This was a thought of ours before using it, but we decided to trust the cleanliness due to the fact that it was advertised....
The front office was notified, but you know how things get forgotten and lost in the rest of a busy hotel.