Caomeibutian-__-
June 14, 2021
1. The hotel’s environment is clean and tidy, the room layout is perfect, elegant and not lost, and the service is attentive, making people extremely comfortable. It creates a homely feeling for me, no matter how big or small it is, it is so impeccable, and the price is very reasonable.
2. The waiters in this hotel are all courteous, warm and thoughtful, and the decoration of the hotel is magnificent, and most people don't want to go in.
3. The hotel’s colorful neon lights make the whole city radiant and glamorous. Some high-end hotels are brightly lit. The glass curtain wall of the office building changes to a giant display screen. The screen is switched with the same advertising screen and slogan.
The most classic words in the hotel industry:
1. If you are not serving the guest, then you are serving the guest. If you are not serving the customer, your job is to serve somebody who is.
2. The way to success: always do a little bit more than expected. Simple rule for success, Walk the Extra Mile. (Alwaysdo what is required PLUS a bit more.)
3. It doesn't matter whether the guests are right or wrong, what matters is their feelings. It doesnt matter whether the customer is right or wrong. It matters how they feel.
4. The guests may not always be correct, but they should be treated correctly. The customer may not always be right, but they should be treated right.
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