Reviews of Brits Hotel Puri Indah

Response from Property: Dear candylicious1234,Thank you for your wonderful review! We're so glad to hear that you had a comfortable and enjoyable stay at Brits Hotel Puri Indah. It’s great to know that our rooms, friendly staff, and convenient location met your expectations. We're also pleased that you enjoyed the breakfast selection. We look forward to welcoming you back soon, whether for business or leisure!Best Regards,Alif AlvianFront Office Manager

Response from Property: Dear Guest,Thank you for your kind words! We're so glad you had an amazing experience at Brits Hotel Puri Indah. It’s wonderful to hear that you loved your stay with us. We look forward to welcoming you again soon!Best Regards,Alif AlvianFront Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We deeply regret hearing about your experience and understand the concern it has caused. Please be assured that the safety and comfort of all our guests and staff are our top priorities.We would like to clarify that any actions taken by our team were intended to address an incident in line with our policies and to maintain a safe environment for everyone at the hotel. We strive to handle all situations professionally and respectfully, and we are sorry if this experience left a negative impression.Your concerns are taken seriously, and we would like to learn more about your experience at your most convinience time, so we can discuss this matter further.We appreciate your understanding and the opportunity to improve.Kind regards,Muhammad IswantoGeneral Manager

Response from Property: Dear Mr Herry,Thank you for taking the time to share your feedback and for choosing to stay with us again. We truly appreciate your continued trust and are glad to know that our location remains a convenient choice for you.We sincerely apologize for the inconveniences you experienced during your stay. The cleanliness issues in the room and the technical problems with the TV’s WiFi should not have occurred, and we are currently reviewing these matters with our housekeeping and engineering teams to ensure they are promptly addressed.We also regret to hear that the check-in experience did not meet your expectations. We take your comments seriously, especially regarding the consistency of our front desk service, and we will follow up directly with the team member in question to ensure improvements are made.On a positive note, we’re happy to hear that our cleaning staff and security team were able to assist you politely and professionally. We will make sure to pass on your kind words to them as encouragement.We hope to have the opportunity to welcome you back again in the future and provide you with a much-improved experience.Warm Regards,Alif AlvianFront Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback! We’re glad to hear that you enjoyed the food options around and the service from our team. We apologize for the issues with the air conditioning and bed comfort during your stay. Your comments are valuable to us, and we’ll make sure to address these areas to improve the guest experience. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Best Regards,Alif AlvianFront Office Manager

Response from Property: Dear Guest,Thank you for your continued trust in Brits Hotel Puri Indah! We're thrilled to hear that you enjoy the delicious breakfast and the friendly service from our staff. We also appreciate your feedback on the air conditioning, and we'll make sure to address this for a better experience in the future. We look forward to welcoming you back soon!Best Regards,Alif AlvianFront Office Manager

Response from Property: Dear Guest,Thank you for your kind review! We're delighted to hear you enjoyed our cozy atmosphere, convenient location, and warm hospitality from our staff. We appreciate your feedback about the check-in and check-out process and will work on improving it to ensure a smoother experience. We're glad you were satisfied overall, and we look forward to welcoming you back soon!Thank you,Kind regards,Muhammad IswantoGeneral Manager

Response from Property: Dear Guest,Thank you for your kind words and valuable feedback! We’re delighted you had an overall pleasant stay. We apologize for the disturbance in the morning and will ensure our housekeeping team is reminded to carefully respect guest preferences. We hope to have the opportunity to host you again for an even more seamless experience.Thank you,Kind regards,Muhammad IswantoGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay, from our attentive staff and cleanliness to the delicious breakfast. Knowing that you found us to be great value for the price is truly rewarding. We look forward to welcoming you back for another enjoyable stay!Thank you,Kind regards,Muhammad IswantoGeneral Manager

Response from Property: Dear Harry,Thank you for your wonderful review! We're honored to be your preferred hotel whenever you visit Jakarta. It’s great to hear that our location, surrounded by nice eateries, suits your needs, and that our team’s friendliness and attentiveness make your stay even more enjoyable. We're especially thrilled that you love our Indonesian breakfast—it's always our goal to provide a true taste of local flavors! We appreciate your trust in us and look forward to welcoming you back for more comfortable, relaxing stays at Brits Hotel Puri Indah.Thank you,Kind regards,Muhammad IswantoGeneral Manager

Response from Property: Dear Mr. Horiyanto Hadi Hasan, Thank you for sharing your experience with us. We are happy to hear that our hotel location is very convenient for your visit to Pondok Indah Puri Hospital. We apologize for any inconvenience caused by the limited breakfast choices and the food temperature which may have been a bit cold, especially considering the fasting month. We will work to improve breakfast service to ensure a better experience for all our guests, regardless of circumstances. Your feedback is very valuable to us, and we look forward to welcoming you back to experience more satisfying stays in the future. Thank You, Regards, Muhannad Iswanto Hotel Manager

Response from Property: Dear Joseph, Thank you for your feedback on your recent stay at favehotel Puri Indah. We appreciate your recognition of our efforts to exceed expectations despite the noticeable signs of aging. We apologize for any inconvenience caused by our name change process, but we're glad to hear it didn't impact your overall experience negatively. It's great to know that your check-in process was seamless and that you enjoyed the morning view despite the limited breakfast spread. We take your recommendation for business travelers seriously and will continue to strive to meet their needs. We're pleased that our wifi met your expectations. We hope to welcome you back in the future for another positive experience.Thank you,Kind regards, Muhammad IswantoHotel Manager

Response from Property: Dear valued guest,Thank you for sharing that information with us. We appreciate your continued support through this transition. Rest assured, we remain committed to providing excellent service and ensuring that your experience with us continues to meet and exceed your expectations, just as it did under the previous brand. We look forward to welcoming you back to Brits Hotel and creating many more memorable experiences together.Kind regards,Muhammad IswantoGeneral Manager

Response from Property: Dear Ernipen32,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us.Warm Regards,Muhammad Alif Alfian EfendiFront office Leader