Overall, the hospitality was good. The staff were generally friendly, and the hotel lobby design is quite nice and well-presented.
However, my experience with the front desk was less than ideal. The receptionist I dealt with was quite inflexible regarding check-in time. It was 1:50pm, but they insisted on a strict 2:00pm check-in, which felt unnecessarily rigid.
Breakfast was acceptable—fairly standard Asian breakfast options. The egg station was a nice highlight.
The swimming pool, while looking attractive in photos, is quite small in reality and the water appeared slightly yellow, which raised concerns about cleanliness.
The room experience was disappointing overall. The first room had a noticeable wet wood/musty smell upon entry, and I immediately regretted the choice of hotel. Later, during rest, I was startled awake by a loud water-like dripping sound, which turned out to be water leaking heavily from the air-conditioning unit. Although I contacted reception and was told someone would come, no one arrived after 15–20 minutes, so I had to go down in person to request a room change. The staff eventually agreed, though somewhat reluctantly.
The second room had no initial odor, which was a relief. However, the air-conditioning was not functioning properly—the airflow was weak and the room felt unusually warm despite setting it to a low temperature. After contacting reception again, a technician responded quickly and discovered that the air-conditioning filter was heavily clogged with dust. Once cleaned, cooling improved significantly. There was still a slight odor from the bathroom area, but I chose not to escalate further.
Soundproofing was also an issue. Noise from adjacent rooms and corridors was clearly audible. At one point late at night, there were also loud sounds from another room (sound of people **********), which made it difficult to rest comfortably.
In summary, while the staff attitude and lobby presentation were good, the overall room quality, maintenance, and soundproofing need significant improvement.