Reviews of Aston Kartika Grogol Hotel & Conference Center

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are delighted to know that you enjoyed your stay with us while attending your friend’s wedding. It is wonderful to hear that you found our location convenient and our rates reasonable.Your positive feedback is greatly appreciated and will certainly encourage our team to continue providing comfortable and enjoyable experiences for our guests.We look forward to welcoming you back to ASTON Kartika Grogol on your next visit to Jakarta.Warm regards,Management

Response from Property: Dear Sir/Madam, Thank you for taking the time to provide a review of your stay. We are pleased to know that overall you were satisfied with your experience at our hotel. However, we also apologize if the service from the reception team has not met your expectations, especially regarding the friendliness in providing service. Your input is a serious concern for us and we have passed it on to the relevant team as evaluation and coaching material so that we can provide warmer, friendlier, and more professional service to every guest. We greatly appreciate your trust and look forward to welcoming you back to provide a better stay experience in the future. Sincerely, Management

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us.Please accept our sincere apologies for the unpleasant experience you encountered with our Reception team. We are sorry to hear that the attitude of our staff did not meet your expectations, especially compared with your experiences at other hotels in Jakarta.We are pleased to know that you found your stay comfortable overall. Nevertheless, your feedback regarding our service attitude is very important to us. As Hotel Management, we will review this matter with the Front Office team and reinforce our service standards to ensure that every guest receives a warm, professional, and attentive experience.We truly appreciate your honest feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next visit.Warm regards,Management ASTON Kartika Grogol Hotel & Conference Center Jakarta

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback and for rating your stay with us 8.5/10.We are pleased to know that you had a generally positive experience. However, we sincerely apologize for the inconvenience caused by the sound insulation of the room. We understand that being able to clearly hear noise from the neighboring room can affect the quality and comfort of your stay.Your feedback is very important to us, and we will share this concern with our Engineering and Operations teams for further evaluation and improvement.Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the pleasure of welcoming you back to Aston Kartika Grogol for an even more comfortable stay.Warm regards,Widi Mulia Asst Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your kind feedback. We are pleased to know that you enjoyed the environment of our hotel and found our location convenient for transportation.Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,Hotel Management

Response from Property: Dear Guest, Thank you for choosing to stay with our hotel again, and we appreciate you taking the time to share your experience. We sincerely apologize that this stay did not meet your expectations. We understand your disappointment and inconvenience regarding the lack of bottled water in the room and the fact that your booked twin room was changed to a double room upon check-in, with the beds ultimately being separated at the last minute. Especially since you had a good experience before, we are even more sorry for the discrepancy this time. We have carefully recorded your feedback and forwarded it to the relevant departments for follow-up and improvement. Regarding room arrangements and check-in procedures, we will further strengthen communication between reservations and the front desk, and improve room confirmation to prevent similar situations from happening again. We value your trust in choosing us again, and we regret that we were unable to provide you with the same satisfactory experience as before. We sincerely hope to have the opportunity to welcome you again in the future and provide you with even more comfortable and thoughtful service. Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us again after your previous positive experience. We sincerely apologize that your recent stay did not meet the expectations you had from your previous visit. We understand your disappointment regarding the bottled mineral water, as well as the inconvenience caused by receiving a king-bed room instead of the twin-bed room you had booked. We also acknowledge that the solution provided during check-in did not deliver the level of comfort and service you rightfully expected.Please be assured that your feedback has been shared with the relevant departments and will be taken seriously as part of our continuous improvement. We truly value your trust in returning to our hotel, and we regret that this experience did not reflect the standards we strive to provide.We sincerely hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Management