Holiday Inn Express & Suites White River Junction

The experience at the Holiday Inn on April 11th was the worst. As soon as we checked in and entered the room, it was as hot as if we had stepped into a sauna. The room temperature gauge showed 82 degrees, and despite our attempts to lower it, the room kept getting hotter, making it difficult to even breathe. Unable to bear it any longer, I called the front desk, only to be told that the heating system was broken and they couldn't adjust the room temperature. If the hotel's most important facility, the HVAC system, was broken, it is the duty of the front desk to inform guests upon check-in. However, nobody informed us of such, and the room was unbearably hot, making it impossible to stay. We spent the night with windows open, wearing t-shirts, unable to get any sleep. By morning, all three of us in the family had high fevers, swollen throats, and found it difficult to swallow.If such a critical HVAC system failure occurred in the hotel, they should have informed guests first upon check-in and asked whether they still wanted to proceed with their stay. I am very angry and disappointed, and I strongly desire to receive credit for this matter.

I could not control the heat in the room. I set the thermostat at 68 but the temperature continued to climb up to 78 degrees. The thermostat said it needed batteries. I had to open the window during the night to cool the room down. The shower door was very difficult to slide open and close.The chair between the outside wall and the bed had a sharp broken spring protruding out. Fortunately, I saw it before I sat down. I informed the front desk. I took pictures of the chair and the spring. The front desk gave me an email so I could forward them.(I haven't yet) All the staff were friendly and helpful especially the woman running the breakfast area. The underground covered parking area was a welcome site since it snowed overnight.

Great customer service, soft beds and pillows, clean spacious rooms, and delicious breakfast. Great prices too!!

It was my first time at Holiday Inn. For some reason, the brand is not so strong with our family. The hotel is very clean and the room was large and really perfect for our family. The only thing that could be improved is the shower. It is very outdated. The receptionist was really nice. The breakfast wasn’t so good though. Will definitely try holiday inn again.

Convenient location. Good shopping and dining nearby, but need car to access these areas. Friendly staff and all the basic hotel amenities.

The hotel has no air conditioning and the bathroom was not so clean. Our door was also open when we go into our room.

This hotel had NO A/C!!! The room was 80 degrees. I asked about it and they told me the either had heat or air and they turned the air off and now only had heat. I was told to open a window. The window opens about 4 inches. For the amount of money this place charged I would expect A/C at a minimum.

Room was not cleaned and ready when I arrived, even though we made reservations more than 7 months ago. Desk clerk said three house-keepers called in sick today.