Mountain View Grand Resort & Spa

We visit here annually, but this year the amenities and attention to detail was worse than the Covid years. Daily room cleaning is finally back, terrible food, long waits for food and bar, inexperienced spa therapist, staff shortage- sir behind the bar was incredible but clearly exhausted.

Sadly the hotel is severely understaffed - which will certainly impact your stay. Location is nice, views amazing, and amenities could be great. But you’re in rural NH with nearly zero food options at a resort that isn’t staffed to provide a quality experience. Food is excruciatingly slow, and severely overcooked. We waited over 1 hour to get a drink at the bar. The spa was terrible with likely untrained staff. The pool area was unkept, with sticky floors and chairs and clumps of hair. I’m hopeful they can get this under control as we truly have enjoyed this hotel in the past.

Check-in went very well and our room was ready when we got there. Then we went down for lunch at the bar at Harvest. We were hungry and thirsty after a 2.5 hour drive. The bartender (a tall man wearing a hat) ignored us from the minute we sat down. My husband had to flag him down and he called to us from where he was standing to take our drink and food order. That was the last we heard from him. My drink (a bloody Mary), which I specifically ordered with no spice, was so spicey I couldnt drink it. Since we were being ignored, I couldn't notify the bartender about this. Eventually a woman came over and said she was from the gift shop and would help out. We asked her to check our food order, since we had been waiting at least 30 minutes at that point. She immediately brought the food out, and it had obviously been sitting, because it was barely warm. We ate what we could, signaled for a check, paid and left. Horrible, unforgivable lack of service. The hotel overall was lackluster. Carpets throughout are worn and dirty. Coffee service was promised in the lobby in the morning, but never was there. My husband asked about it, and he was told that "we had a hiccup this morning". Apparently there was a hiccup the second morning as well, because there was no coffee. The coffee maker in our room was broken. We discovered this the morning we were leaving, and notified the front desk. No apology was offered. This was our first and last visit.

We’ve been here 2 other times when our kids were young. This time my husband and I went for Valentine’s weekend. Thursday evening we had dinner in the dining room and my Pork schnitzel was overcooked. My husband’s meal was great. When the waitress came over at the end of our meal and asked how dinner was, we told her about the pork schnitzel She said you should’ve told me, we said you never stopped by to check on us during our meal. We had lunch twice at the bar. The food was very good. The bartender was really nice but overwhelmed with the amount of people. People coming in, had to clear their own tables in order to sit down and order something. Overall service was lacking for the amount of people checking in. The hotel should’ve realized that Valentines weekend and school vacation week needed more staff. We went off properly for dinner the other two night. Other families we met did the same. We enjoyed the sleigh ride and the barn animals. Tubing was fun as well. We went to the 9pm movie on both Friday and Saturday night and had to call the front desk for them to start the movie. Again, staff was overwhelmed everywhere. Beautiful location but service was disappointing.

Warm friendly staff. Old school family resort with a lot of great amenities. Clean rooms.

We have stayed here many times and always have great meals and experiences. Beautiful hotel with lovely grounds in a wonderful area of NH.

The rooms are very nice was a little cool at night, though the first night but then tended to warm up but they were lovely. Service was fine. Everybody was very pleasant and I loved Linda and the provision shop. What a sweetheart it’s things like that really kind give a real personal feeling to places I think and then yeah we had a great time

Overall this is a lovely resort, though it could use some improvements. We visited over New Year’s and the NYE gala was great! Staff & bartenders were fantastic! Nice views and clean room. A few notes… outdoor activity center was locked and signage/x-country trail directions were not great. Ski trails not well groomed. Sundries shop could use some travel sized medicines/toiletry products. Would be nice to have complimentary fresh brewed coffee in the lobby each morning. Overall though a nice place to stay

Major issue was that the coffee and waters were not replenished after i arrived. No replenishment on friday or saturday. Dinner menu options very limited and , no salad, and sword fish tasteless. Free Coffee available all day in lobby would be a plus, clearibg if snow coukd have been much better on back entrance and front entrance as well.