Best Western Plus Hill House

This hotel is absolutely lovely. The grounds are kept clean and the staff is friendly. The ice machine wasn't working but it's a very short distance to the second set of rooms to get some! All in all 5 stars and we will stay again

Great value for the money, just a 2 minute walk across street from Amtrack/Greyhound. Pool, restaurant, nice large room. Not far from the old downtown...

Nice and clean hotel. Only downside was the room smelled like sweat the whole time other than that a decent room for the price.

We stay here every year in January. It is convenient to walk to the arena across the street. El Mexicali restaurant is walking distance. Great location.

Supervisor was VERY rude at check in. Had us waiting for 20 min just standing there without any acknowledgment she asked for ID and credit card. Reservation was made under a different name then she proceeded to say I can’t find anyone under that name. I told her reservation was made under a different name and that was the end for her. She started giving attitude asking “why I didn’t tell her since the beginning, anyone who makes a reservation automatically knows to give that information out”. I then told her she never asked and how was I suppose to know what she was doing if she didn’t ask which is her job and had already had us waiting there for 20 min. I asked to speak to supervisor because that was no way to talk or greet your customers. She said she was the supervisor. I asked to be given a business card of someone above her. One of her assistants walked in at that time, I believe she was Korean, very nice young lady. Our stay was for two nights. We were there for a Cheer competition which meant there was so many little ones, younger girls etc. My friend was followed to the event, was approached by this man who was escorted out because of his suspicious behavior. Multiple parents had brought it to our attention not to let the girls walk down the hall alone because of this creep. Come to find out, it was the same man who followed my friend to the event. Many parents reported this to front desk. We were told they couldn’t do anything about it because he had a room there.

Empty body wash in bathroom. Breakfast could be purchased on sight for $10 per person, which we did not utilize.

The room was smoke-free, however, it had I light smoke smell. A yellow stain of water showed on the ceiling, and repaired spots showed on the ceiling. Some areas needed some dusting and cleaning. The only positive of my room was the beds, the sheets were clean and acceptable. Lastly the price did not reflect the quality of the room-over price.

Front desk was very friendly and welcoming, very clean and rooms were very spacious