NEGATIVE COMMENT: The room HVAC system fan running constantly was very annoying. When it became difficult to fall asleep management was contacted about the issue. Was sorry about the discomfort but was informed that was the way the system was designed to operate.
POSITIVE COMMENT: At approximately 11:45 PM management was informed about people on the floor above us was running, jumping and making a lot of noise. Manager came to our room and verified the issue. Informed us that she would address the issue immediately. Within a very short period of time the noises stopped and the remainder of the evening was quiet.