Reviews of Whitstable

衞生：👍👍👍👍 環境：👍👍👍👍👍 服務：👍👍👍👍👍 設施：👍👍👍👍👍

Where do I start. Firstly the room as expected was clean and tidy, which I’ve come to expect with Premier. We arrived just before dinner and decided to eat there, as meals are usually ok. I know they are making changes but the food was terrible. My wife and I had fish and chips, cold chips and powdery tasting fish. My mother had chicken goujons which were like rubber. Coffee was tasteless. Moving on to the morning after a good sleep as we were very tired after a long journey. Shower, ours was cold, we could not get hot water. This was remedied after talking to the reception. Breakfast. We were booked in for 9am. There was no cooked breakfast until nearly 9.45am and because everyone was waiting was gone in a flash so another wait until more was cooked. The only other time we ate there was the last morning which was cooked on request and had to wait 1hr for it. I must add that I think it was all down to being under staffed. The poor lad having to book people in was also taking orders being a waiter and having to clean tables. This guy should be given a medal. I asked at reception if we could change rooms due to trouble for the ladies getting in and out of the bath. This was never addressed, consequently my wife had a fall on the last morning. Lastly you now get two different WiFi signals one is free the other as usual for greedy businesses wasn’t. The free speed was limited to 0.8mb/s Terrible. So after many years of using Premier inns, this will be my last.

The staff were really friendly, check-in was a breeze, and breakfast was lovely. I was a bit disappointed that the pub next door is no longer open — it would’ve been a nice touch. That said, the location is great, just a 5-minute cab ride into town.

Friendly lady on reception. No welcome. Clean room check in was 11am payed £15. Finally checked in at 11.50am. Aldi just around the corner. Large store , m and s. Foodhall , beware if walking from train stn. It's a longish walk some uphill steep.most flat. Room was 28c , too warm window open a bit. Need car for beach and town centre. Booked 9 nights. Reduced for more than 3 nights. Lovely lady helpful in Aldi staff. Bit outdated from outside.needs updating 4 out of 5 stars.

Good afternoon in reference to our 3 night stay at your Whitstable Premier from the 27th/30th June, we encountered a few issues the first night we were kept awake most of the night with constant banging of doors etc, we only managed to get a couple of hours sleep, the room we were allocated ( no 100 ) seemed to have been extended with the window size not adequate for that size room, also looking out of the window to the left is the smoking area where at 6am two mornings we could here people talking ( I’m a smoker ) but this area seems too close to this room. We also like to watch the Morning/Evening news the Remot Control was not working went to reception and was given some new batteries, replaced them still not working went back to reception given another Remote still not working gave up then. The following day we reported the noise overnight to reception spoke to young lady at reception, her response was there was a problem at the rear of the hotel but not our side no one else has complained, was I lying No! , she said I should have spoke to the night porter not at 2/3 am in the morning, she did not seem overly concerned gave me a card with a phone number for the night porter to and a card for Guest Relations thus this email. Finally a third Remote worked, surely these should be checked. We have stayed at various Premier Inn over time but this was not one of our Best Experiences. Await your reply Barry & Michelle Kayes.

Check in was fine. Room change was no problem. Bedding in room stained. Bed uncomfortable. Section of bathroom floor felt like it was giving way. Sofa had stains on it. Wouldn’t use it or rest clothes on it. No air con so extremely hot in room. Fan provided. Breakfast ok but wouldn’t recommend dinner. I have had better dinners on a plane. Parking was fine. I don’t feel it was worth what I paid. I’ve stayed at other Premier Inns without these complaints

Lovely and comfortable room. On-site parking available. I ate at the in-house restaurant for dinner- the food was delicious. Every member of staff who assisted me was most warm and friendly. I would love to stay again.

TV didn't work, breakfast was £10.99 extra per person, staff were moody. We had booked for a one night stay the previous day, and we liked Whitstable so much we thought we stay an extra night. But when went online to book it, the price had increased by £25! I contacted Premier Inn but there was no leeway for guests already there. We didn't stay an extra night!! The rooms are worth £45 at most. £66 was steep but £91 is ridiculous!! Don't pay it!!

One of the hottest weekends of the year was made better by the staff, all were welcoming and so helpful 👌 especially Julia in the restaurant who was beyond helpful when we had to be out by seven to attend a 40th party for our son. Julia made sure we were served quickly and explained the meal deal to us lovely lady. We was surprised to see her in the morning for breakfast again she explained how everything worked and was soo friendly helpful a very stand out member of staff

Staff were friendly but the hotel needs updating. No air conditioning, and rooms are very stuffy and hot. No water available in the vending machine or in the restaurant, no wine, only 1 type of beer available, staff apologising for lack of stock. In this warm weather you would expect a hotel to at least have a stock of water, but they had nothing and recommended me to go to Aldi or M&S to get water.

We booked a 3 night stay to visit relatives in the Kent area. The staff were very friendly, polite and helpful but unfortunately that is the only positive point of my visit to this PI. After the 1st sleepless night because of the heat, we realised the water from the shower was rising above the ankles and not draining as it should and on closer inspection the plug hole was absolutely rammed with previous guests hair. (This was quickly dealt with after staff was informed). However the biggest concern is the lack of air in the room. Windows only open 2 inches which really doesn't clear the window frames so they might as well remain closed. Fans are provided but they only circulate stale, warm air and are very noisy so no sleep. Turn them off and within minutes you are sweating, night clothes sticking and hair plastered to your face so no sleep. In the end we left a day early not being brave enough to face another hot, sleepless night. For goodness sake it's 2025 get some air con units fitted!!!

The hotel decor was very dated and did not meet the standard currentlyb advertised by Premier Inn.. Bed was not great. Shower was an over the bath with a shower curtain. Shower ran hot and cold. The bath was also very high so could be difficult for some people to get into. No handrails in Shower. No air-conditioning and fan provided didn't do a lot.

The room was perfect apart from being extremely hot. I accept that it was on the hottest day of the year but air conditioning would have been very welcome. A fan had been provided. If you are placed at the end of the hotel it is advised that the walk to the later rooms is quite long especially with luggage on a hot day. There is also no lift which is specified on the website. The hotel is only on 2 floors though. Staff were attentive, car parking easy and hotel very clean. Overall a good experience to be expected from Premier Inn. Very short drive to Whitstable and other coastal attractions.

I have regularly stayed at PI over the years and have never felt the need to write a review as they have always been good value and perfectly acceptable. This hotel however has gone down hill. When you arrive you first see a dilapidated and closed Beefeater. The hotel is now tired and in need of a refresh. There is no air conditioning and the rooms are cooled by a noisy fan and furthermore the toilet wouldn’t flush unless you allowed a long time for the system to fill. There was also not a rubber mat in the bath which made having a shower treacherous. Breakfast is now served in a small dull room and as a vegetarian the options were limited. Very disappointing and not what I expect of PI.