Westgate Historic Williamsburg Resort

The staff weren't too Great. They wouldn't let me Cancel my Booking. & They just took my money without my permission to book another night that I didn't need.

Great stay! My only deduction was due to dirty baseboards in the room. They really need to be looked at.

The room was a little dirty, the floor was a little yucky (as if there was a pet previously in the room), the ceiling fans were dirty, so we didn't turn them on. A blanket was stained however the front desk immediately brought a new one. The fireplace wasn't working but the maintenance guy fixed it quickly and was very nice. The water in the toilet was low resulting in a lot of noise when using. We were very pleased with the amenities in the room, having a full kitchen with a washer and dryer was great. Also, 2 TV's and a spacious bathroom was nice. The overall property was great.

Upon checking in we were highly encouraged to sit through a presentation to join the Timeshare linked to the property. Breakfasts would be served for those who are interested, otherwise no breakfasts available on a daily basis. We did get a list of local restaurants that were close by and some with delivery options. We were given a map to the room and discovered we were in a Colonial King Guestroom. Being on a ground floor is ideal since we were traveling with a pet and had paid a pretty hefty pet fee. When walking into the room our shoes were immediately sticking to the floor. After unpacking and putting items into the fridge from the cooler we spilled a small amount of water on the floor and I grabbed a washcloth to wipe it up... The absolute disgusting amount of dirt on it was a tell that it was not a clean room. There was dirt on the floor next to the bed also. I didn't report it because I had already unpacked everything and decided it wasn't worth the hassle, but I have included photos of the washcloth and my socks which I wore at all times while in the room. The bathroom was problematic too. The pedestal sink was so tiny and the miniscule glass shelf above was slanted enough that some items rolled off of it. We ended up putting our toiletries in cups on the window sill. The shower leaked somewhere because the bathmat was soaked when stepping out of the shower. The grounds were nice enough for walking the dog but there were no trash cans for poop bags.

Everything was clean. Nice property. 3 restaurants within walking distance. 2 Thai and 1 Mexican. Close to shopping and to Colonial Williamsburg.

Lots to do for family: mini golf, volleyball, ping pong, pool chess, Hot tub, pool. Even occasional special events. Great staff, but only person on desk so you might have to wait to check in. Different types of properties, ours was dated but clean, smelled fine, spacious. No breakfast without a sales pitch but that was expected. Do look at your receipt: $17 resort fee not included even if ******* states everything included. But that is not on the resort. Overall a great value for families!