Disappointing - not taking care of details.
Recently renovated hotel, but I chose the hotel because it had a restaurant and a bar. Having been out all day I wanted a dessert and a drink in the bar. I was told that it was closed. It was 8.30 on a Friday evening. So as I had some biscuits in my room I asked for a glass of wine to take to my room. I was refused this simple request.I asked for the manager who did not appear, the reception told me it was not possible. I did not expect this level of service from a Marriott hotel. There are no shops or cafes in the area, just multi-storey car parks and a couple of restaurants. All the time I was there I did not see anyone in the restaurant or sat at the bar. It had no atmosphere and the menu very limited. Although the room was good the fridge would not stop making a loud noise and the water froze in the plastic bottle. I had to unplug the fridge at night in order to sleep. The morning staff at reception seemed pleasant and helpful. I would say that this hotel needs better management.
