Reviews of Winchelsea Lodge

Location could not fault, service from staff very poor, initial website gave incorrect information on facilities saying rooms accessible with no stairs, on arrival room was up a flight of stairs and stairs in the room also. I would not have booked location if this was correctly stated on website. Once arriving brought to staff attention, to say not helpful would be an understatement , they didn’t even want to acknowledge there was an issue with booking. Spent the night stuck in the room so overall experience was a waste of time. Said I could go elsewhere but unwilling to refund cost already paid so choice either end up out of pocket or stay and spend the night watching the tele. Very disappointing.