The Sydney Boulevard Hotel by Accor

The location is acceptable, but the service is poor. There were no slippers or toothbrushes provided, and the room facilities are old. It's not good value for money. They only cleaned the room once during my four-night stay and didn't provide any drinking water.

The Sydney Boulevard Hotel by Accor was our first stop after landing in Australia. The location is superb, with the Harbour Bridge and Opera House visible from our window. The front desk service was excellent; they even arranged an early check-in for us. I plan to bring my family to stay here again next time.

🚨 **Beware of duplicate hotel charges!** 🚨 I had a fully paid reservation, but the hotel charged my credit card again at check-in. I spoke to a staff member named Lena at the front desk, and even though she was already aware of the situation, she told me to come back and explain it again when the manager was on duty 🤮. Shouldn't staff members share information and handle these issues among themselves? Despite the hotel knowing about the duplicate charge, I was charged for the hotel stay *again* the next day. (Total of 3 charges!) Upon checking, I found several reviews mentioning duplicate charges. This seems to be a recurring problem. I booked this hotel trusting the Accor brand, but I'm utterly disappointed with everything from the billing error to the staff's attitude and the resolution process. After checking out, I contacted the hotel via email, but I didn't get a reply right away. I had to send a follow-up email to receive a response. The room itself was old, and the air conditioning/heating unit was incredibly noisy. The location was also inconvenient. The only good things about this stay were the room view and the room size. Everything else was subpar.

The hotel's location is great. It's less than a 10-minute walk to Hyde Park, and there's a Big Bus stop just two streets away. It's also not too noisy around here. The public areas look a bit dated, but the rooms are fine. I'd recommend choosing a room with a view, where you can see the Opera House, St Mary's Cathedral, and the Art Gallery of New South Wales.

It's quite a walk from the nearest station, and there are many slopes, so it was tough dragging a suitcase. However, they were very kind and helpful, allowing an early check-in and arranging a taxi for me.

The Sydney Boulevard Hotel is about a 10-minute walk past St. Mary's Cathedral. There's only one Woolworths supermarket nearby, so dining options aren't very convenient. The hotel rooms are on the larger side, but the shower head is fixed.

The room was normal, okay, and quite spacious with a city view. The check-in experience was terrible due to a Filipino staff member. She just told me to take a picture of a document without explaining what it was. When I asked, she rudely said, "Just read it yourself." Honestly, I might as well have done a self-check-in. Meanwhile, I overheard another staff member at the next counter explaining things clearly to their guest.