"Very handy spot for South Brisbane. Very clean smart room, comfortable bed."

"⭐⭐⭐⭐⭐ 4.8/5 The Swiss-Belhotel is my go-to place to stay. The beds are incredibly comfortable and guarantee a great night’s sleep. The staff are always friendly, welcoming, and genuinely helpful, often going above and beyond to assist. The hotel is clean, well-priced, and conveniently located close to the CBD, public transport, pubs, and restaurants. Consistently great service and excellent value every time I stay"

"Worst service ever. 😕 We were denied entry to the room we already paid for two nights because the hotel claimed we didn’t complete their online check-in. They said they sent three emails, but all were through the Trip.com app chat, not to my personal email. When we arrived at 4:45 pm, they said reception was already closed. Check-in was only allowed from 2 pm and will be closed at 4 pm on that day, which means we had just two hours to check in. That is ridiculous. If the hotel only gives guests two hours to check in, they should call or message us directly, or update the check-in policy clearly on Trip.com. Hiding it in app emails is misleading. Nothing in those emails said we would be completely refused entry if we didn’t fill in their form. Calling us was the best way to communicate not just sending some email in chat box of trip.com application. The staff talked to us like it was all our fault. They didn’t try to help or give any way to get the key. They could have easily provided self check-in, left the key in a locker, or found another solution. I’ve stayed in more than 50 hotels and never been treated like this anywhere. They refused to refund us and didn’t offer any help at all. So we lost our 388 aud for nothing and no sincere apology. But thank u for trip.com that they tried their best to talked with the manager to give us a cancellation refund and got refused many times by the hotel. 🥲 Do not book this hotel. Terrible service, rude attitude, and zero responsibility."

"Overall, it was pretty good, but the location provided was hard to find; it took us a long time to locate it."

"A hotel without a front desk, only contacting the hotel via email is a bit inconvenient. But generally speaking, all other conditions are acceptable."

"Very large room with a large balcony, super nice"

"Chino is fantastic, was a bit disappointed that the pizza shop closed"

"Good location and fantastic service. Highly recommend for this accommodation. Closed to restaurants"

"Extremely disappointing and unprofessional not to honour contracts with guests. If you mess up the booking systems, contact the guest directly by phone and offer suitable, comparable alternatives but don’t use the cowards way to send an email in the morning of the stay that you have cancelled the booking. If the guest does that, you charge the guest the night/stay. So where is my compensation as I had to find more expensive accommodation with more driving. Never again an option when I have to stay in Brisbane."