Reviews of Novotel Wroclaw Centrum

Response from Property: Panie Adamie,Dziękujemy za opinię oraz za docenienie naszej lokalizacji i widoku z pokoi położonych na najwyższych piętrach.Dziękujemy również za uwagę dotyczącą wyciszenia okien. Rozumiemy, że dla pełnego komfortu akustycznego ma to duże znaczenie. Chcielibyśmy poinformować, że wymiana okien znajduje się w planach modernizacji naszego obiektu, co powinno przyczynić się do poprawy komfortu pobytu naszych Gości.Mamy nadzieję, że mimo tej niedogodności odwiedzi nas Pan ponownie. Zapraszamy!Pozdrawiam,Alicja GolonKierownik ds. satysfakcji gości

Response from Property: Dear Guest, Thank you for your kind words about your stay at our hotel. We are delighted to hear that you enjoyed our breakfast offerings and the service provided by our staff. We appreciate your recommendations and look forward to welcoming you back in the future. Sincerely, Zuzanna Mirecka Guest Experience Specialist

Response from Property: Dear Sallyhuang127,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed our location and found the hotel both peaceful and conveniently situated close to the city center, local restaurants, and nearby shopping facilities.We are sorry for the inconvenience caused by the refrigerator in your room. However, we are pleased that our team was able to respond quickly and provide a replacement the following morning. Thank you for your understanding and for recognizing our efforts to resolve the issue promptly.We truly appreciate your comments and hope to have the pleasure of welcoming you back to Wrocław in the future!Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Julia,Thank you for your positive feedback regarding your recent stay at Novotel Wroclaw Centrum. We are delighted to hear that you enjoyed the convenience of our location and the tranquility of the surroundings. We look forward to welcoming you back for another relaxing experience in the future.Sincerely,Zuzanna MireckaGuest Experience Specialist

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the family room size and the food options available nearby. We strive to provide a comfortable experience for families, and your suggestions will be taken into consideration for future improvements.Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Guest,Thank you for your kind words regarding the cleanliness of our rooms, the friendliness of our staff, and our fantastic location. We appreciate your feedback and hope to welcome you back soon for another pleasant stay!Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Guest,Thank you for your kind feedback regarding our location and cleanliness — we are pleased to hear that you enjoyed your stay overall.We would like to kindly clarify that some of our rooms are equipped with two single beds connected together, which is a common solution within our brand standards. This setup allows us to offer a larger sleeping surface, and thanks to the secure fastenings, the beds do not move apart. We sincerely apologize if the topper did not fully meet your expectations and affected your comfort during the stay. Your feedback is very valuable, and we will share it with our team for further review.We are glad that, despite this, your stay was enjoyable, and we hope to have the pleasure of welcoming you again in the future.All the best,Alicja GolonGuest Experience Manager

Response from Property: Dear Guest,thank you for your excellent rating and for your continued trust in our hotel.We are truly delighted to hear that this was already your third stay with us and that you plan to return again. There is no greater compliment than welcoming returning guests.Thank you for choosing our hotel once again. We look forward to seeing you on your next visit!Sincerely,Zuzanna MireckaGuest Experience Specialist

Response from Property: Dear Guests, Thank you very much for your positive feedback and kind words about the cleanliness, room amenities, and breakfast. We are pleased that we met your expectations. We invite you to visit Novotel Wroclaw Centrum again! Best regards, Alicja Golon, Guest Satisfaction Manager

Response from Property: Dear Guest,Thank you for your positive feedback regarding your room and our convenient location. We appreciate your understanding of the bustling atmosphere in our hotel and are delighted to know you enjoyed your stay. We truly appreciate your comments and hope to have the pleasure of welcoming you back to Wrocław in the future!Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Guest,thank you for your perfect rating and for your kind feedback.We are delighted to know that choosing an international hotel brand gave you confidence and contributed to a positive stay. Earning our guests' trust is something we truly value.Thank you for choosing our hotel. We look forward to welcoming you again in the future.Sincerely,Zuzanna MireckaGuest Experience Specialist

Response from Property: Dear Guest,Thank you very much for your detailed feedback! We're glad to hear that you appreciated the hotel's convenient location and proximity to the central station, as well as the variety of nearby dining options. It's also great to know that you found the room comfortable.We truly value your comment regarding the lighting in the room - especially for guests who wish to work - and we’ll certainly take this into consideration for future improvements. As for the breakfast pricing, we understand your concern and will review this aspect to ensure it aligns with expectations while maintaining the quality we aim to offer.We hope to see you again soon!Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Smax,Thank you for your positive feedback regarding our location and staff. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. We hope to see you again soon!Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Thank you for such a positive review! We would be delighted to welcome you again.Sincerely,Alicja GolonGuest Experience Manager