MEHOOD LESTIE Flagship Hotel (Wuhan International Plaza Jianghan Road)

I checked in on New Year's Eve and was disappointed by the chaotic food delivery management and lack of front desk service! I checked in on the evening of December 31st. Since the hotel has a policy against food delivery to my room, I understood and complied. However, what happened next completely exposed the chaos and negligence of the front desk service: 1. Confused information and perfunctory responses: Half an hour after my food delivery arrived, I went downstairs to inquire. The front desk initially said, "A colleague is assisting with the delivery." When I pressed for confirmation, they changed their story to, "I need to call to confirm." After that, I heard nothing more. 2. Shifting blame and inefficiency: When I went downstairs a second time, the front desk told me, "The food isn't with my colleague," and pointed to the front desk, saying, "The food is all here, look for yourself." I searched, but it wasn't there. After returning to my room, I called the front desk again, and they still said, "We couldn't find it." 3. Careless work and lack of responsibility: It wasn't until another front desk staff member searched carefully that I finally found it in a corner. This shows that no one had actually looked beforehand; they were just giving empty promises. * I had to run back and forth between the 29th floor and the front desk twice, which was time-consuming and exhausting. * The takeout had been sitting downstairs for almost an hour, and by the time I received it, it was completely cold. * Throughout the entire process, the front desk did not proactively follow up, coordinate, or apologize; they only responded passively. On New Year's Eve, such service is truly disappointing. Since the hotel couldn't have delivery personnel come upstairs, there should have been a corresponding process for receiving, storing, and notifying customers, instead of making guests run around and then losing their food due to the front desk's negligence. This is not just "oversight," but a comprehensive lack of service awareness, responsibility, and teamwork. I hope your hotel will seriously reflect on this and strengthen training and management. Finally, breakfast starts at 7:00 AM. I arrived at the restaurant at 7:18 AM, and apart from noodles and desserts, nothing else had been served.

The hotel boasts a fresh and elegant environment with a comfortable and pleasant atmosphere. The staff at Mao Mao's are warm, attentive, and responsive. The facilities are complete and well-maintained, offering an excellent user experience. Cleanliness is impeccable, with no dust or odors in any corner. Overall, a fantastic experience – highly recommended!

The room was okay overall, but there was an unpleasant smell from the new renovation. The service manager was very slow to respond to messages, and no one answered the phone; they were completely unreachable.

全五星好評！這次入住體驗超預期，房間整體温馨又舒適，通風和採光都特別好，待在屋裡通透又明亮，一點不悶。衞生做得更是細緻，全屋整潔乾淨無死角，床品柔軟親膚，住得特別安心。花灑出水力度超給力，洗澡體驗感拉滿，而且房間隔音效果特別棒，關上房門特別安靜，完全不會被外界打擾，休息得特別好。重點必須誇前台小熠，服務態度特別好，辦理入住高效利落，全程耐心又貼心，有任何問題都及時解答，細緻又周到，讓人感覺特別温暖。酒店各方面都挑不出毛病，硬件設施在線，服務又貼心，性價比超高，真心推薦，下次來還選這家！

真心安利這家美豪麗致！首先誇前台毛毛，態度親和周到，有任何疑問都耐心解答，全程體驗感超棒。酒店整體環境靜謐整潔，裝修風格高級有質感，房間裏設施一應俱全，洗漱用品品質在線，細節處盡顯用心。入住全程舒心又省心，性價比超高，已經推薦給朋友，值得二刷！

入住美豪麗致酒店體驗超棒！前台毛毛服務特別貼心周到，全程熱情細緻，讓人感覺特別温暖。酒店環境整潔雅緻，氛圍感拉滿，設施設備一應俱全且維護得很好，用着特別順手。整體體驗感滿分，真心推薦，下次還來！