Reviews of Vienna International Hotel (Wuhan Yellow Crane Tower Pengliuyang Subway Station)

Response from Property: 尊敬的賓客，您好：感謝您選擇入住本店和給予本店真摯的點評。正因為由您對我們不斷的關心和督促，才能使我們不斷發現工作中的問題，獲得改進和不斷發展。從您的點評中、我們很遺憾的看到此次入住沒能達到您的期望，在這裏感到非常抱歉。在您入住期間有任何問題都可以從房間撥“0”至前台，酒店 24 小時為您提供幫助，我們儘可能第一時間解決您的問題。同時我們也將積極與您取得聯繫，但願能得到您更多寶貴的意見，若您下次至此，也懇請您能給本店一個改正的機會，在此祝您生活愉快、工作順利!

Response from Property: 親愛的客人，您好！感謝您的肯定，您這麼喜歡就給個5分唄！5分是小維永遠的追求，小維心裏苦，小維不説，小維哭倒在牆角！期待您常來，我會努力爭取您的5分，小維代表全體員工向您表示感謝。我們將繼續致力於完善每一個細節為您提供完美的入住感受，一流的住宿環境與高品質服務是我們一貫的目標與追求。酒店交通訊息：1、酒店位於武昌商業及旅遊中心，入住期間酒店免費停車。2、酒店周邊交通方便，距離軌道交通5號線彭劉楊C出口步行50米即到。期待再次光臨，祝您旅途愉快！

Response from Property: Hello, dear guest! I am very sorry that you had an unpleasant experience. Xiao Wei is full of guilt and regret. I am really sorry. First of all, in response to the problem you mentioned, we have included it in our regular rectification projects, and the hotel is also gradually replacing facilities and improving the accommodation environment. If you are not satisfied with the room, you can call the front desk and we will change the room for you in time. Looking forward to visiting you again and wish you a pleasant journey! Our hotel now also has a hotel service butler to follow up service. You can add our WeChat butler, and we will solve any problems for you as soon as possible.

Response from Property: Dear customer, hello! I am very sorry for the unpleasant experience you had. Xiao Wei's heart is filled with guilt and regret, and I am truly sorry. We have also conducted a comprehensive understanding of the issues you have reported. In response to the service problem you mentioned, we will handle it and provide corresponding training to the relevant personnel. At the same time, our hotel now has a dedicated butler to follow up on our services. If you have any questions, please let us know and we will solve them for you as soon as possible. Thank you for your feedback, and we look forward to your next stay feeling our improvement. If you have more detailed feedback, please contact us. Thank you very much for your support!

Response from Property: Dear guests, We attach great importance to your feedback. Regarding the breakfast issue you raised, we have checked all ingredients to ensure their safety and freshness. Regarding the seasoning issue you raised, we have communicated with the chef to improve it. Additionally, our 17th floor breakfast restaurant is equipped with a microwave for guests to use on their own! If you have a need for a refrigerator, the hotel has a portable refrigerator that can be delivered to your room. If you have any questions during your stay, you can call the front desk as soon as possible, and we will handle them for you as soon as possible. We attach great importance to customer experience, and if you have any other opinions, you can continue to provide feedback to us. We have been working hard to continuously improve. Xiaowei also secretly told you: 1. All our rooms are equipped with high-speed wireless network connection. 2. We adopt a constant temperature and pressure, three second rapid hot shower system, which can provide guests with a perfect bathing experience 24 hours a day. 3. It only takes about 10 minutes to walk from the hotel to Huanghe Tower/Yangtze River Bridge. 4. Only 20 meters away from Peng Liuyang subway station, the transportation is very convenient. Thank you for your feedback, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guest, we greatly appreciate your kind words of praise. Wuhan offers a plethora of captivating attractions and delectable culinary delights. For instance, in close proximity to our hotel, you can explore the vibrant Liangdao Street and Dacheng Road where an array of tantalizing snacks await you. Additionally, the breathtaking scenery of East Lake is not to be missed. We sincerely hope that you will have the opportunity to experience its beauty firsthand during your visit with us. Once again, thank you for choosing our establishment and we eagerly anticipate welcoming you back in the future.

Response from Property: Dear guests, thank you very much for your comments on our hotel. Xiaowei, on behalf of all the staff, would like to thank you. In response to your feedback on the smoking problem in the room, we have a smoke-free floor. If you feel that the room smells bad, you can contact our front desk in time and we will change the room for you. At the same time, our hotel also has a hotel service butler follow-up service. If you have any questions, please let us know and we will solve them for you as soon as possible. Thank you for your feedback. We also look forward to your next stay and feeling our improvement. If you have more detailed comments, please contact us. Thank you very much for your support！

Response from Property: 尊敬的賓客，非常感謝您給我們的好評，感謝我們的此次相逢，也期盼與您再次相遇。小維偷偷告訴您，入住期間地下停車場免費停車【離黃鶴樓/長江大橋近]【管家服務]【出門就是地鐵站】【免費停車]【交通便利]【零停留服務]【路早服務]【自助免費洗衣房]，酒店提供免費的一次性刮鬍刀，一次性馬桶墊，一次性防噪耳塞，一次性針線包，一次性護理包，行李免費寄存等等。我們遇見，確是在最美的年華;我們相遇，願為您提供最好的服務和品質;我們相離，卻共同盼望着下一次重逢，小維期待着與您的再次相遇我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快!

Response from Property: Dear Guest, We are very sorry for the unpleasant experience you had. We feel deeply apologetic and regretful. Regarding the renovation issue you mentioned, the renovation is being carried out on floors 2 and 3 of the building and is nearing completion. The construction is currently underway during weekday working hours. Hotel rooms are located on floors 5-17, and higher floors will not be affected. We will strengthen our management to ensure a safe and comfortable environment for you if this has caused any inconvenience. Based on customer feedback, the hotel is also gradually replacing facilities and improving the stay environment. If you are not satisfied with your room, please call the front desk, and we will promptly change your room. We look forward to your next visit and wish you a pleasant journey! Our hotel also has dedicated hotel service concierges who can provide follow-up service. You can add our WeChat concierge; we will resolve any issues you may have as soon as possible.

Response from Property: 【24-hour laundry service & 24-hour butler service】Dear guest, we are delighted to receive such high praise from you! Your recognition of our daily work is our greatest encouragement! Vienna Hotels is committed to creating city hotels that feel like home, exceeding expectations in terms of warmth, safety, and comfort, meeting higher standards and perfectly suited for discerning guests like you. The hotel offers a self-service laundry room, complimentary coffee, free parking, free luggage storage, no deposit required, and no room check, among other thoughtful services. We look forward to your and your friends' next visit!

Response from Property: [Free Parking] [Free Luggage Storage] Thank you for your thoughtful review! You must have excellent taste! Our excellent service is thanks to guests like you who are always attentive to our needs. We are committed to providing you with a warm and attentive stay. We believe our guests are family, so we pay special attention to everything you do in your room. Being caring, considerate, and warm is the most sincere gift from the staff of Xiaowei Hotel. Here, we will continue to welcome you back with a warm smile. We wish you and your family happiness!

Response from Property: [Free Parking] [Free Luggage Storage] Thank you for your thoughtful review! You must have excellent taste! Our excellent service is thanks to guests like you who are always attentive to our needs. We are committed to providing you with a warm and attentive stay. We believe our guests are family, so we pay special attention to everything you do in your room. Being caring, considerate, and warm is the most sincere gift from the staff of Xiaowei Hotel. Here, we will continue to welcome you back with a warm smile. We wish you and your family happiness!

Response from Property: Dear Guest, We are very sorry for the unpleasant experience. We feel deeply apologetic and regretful. Firstly, regarding your question about not being able to see the Yellow Crane Tower from the upstairs room, while you cannot see the Yellow Crane Tower from your room, you can directly see it from the hotel entrance, corridor windows, and the floor-to-ceiling windows of the scenic restaurant. The hotel offers a variety of room types, including Superior King, Deluxe King, Business King, and River View King, each with different decor and floors to meet the needs of different guests. The hotel is also gradually upgrading its facilities and improving the guest environment. If you are not satisfied with your room, please call the front desk or contact your service manager for a timely change of room and to resolve any issues you may have. Regarding breakfast, the hotel offers a buffet breakfast with over 40 options, including Wuhan specialties such as hot dry noodles, beef noodles, shumai, Chinese stir-fries, porridge, and Western pastries. We will continue to update the menu and flavors to provide you with a better experience next time you stay. Have a pleasant trip!

Response from Property: Dear Guest, thank you for your review! We sincerely apologize for your experience during your stay. Regarding the elevator issue you reported, it's true that a wedding group was leaving their room that morning, and it was also peak dining time. The 17th-floor restaurant with its view was crowded with guests taking photos of the Yellow Crane Tower, causing the elevator to be congested. Due to the full load, some floors were not stopped, thus delaying your trip. We apologize again. We will definitely strengthen elevator management during peak hours to ensure the safe and smooth travel of every guest. Every guest at our hotel is a valued guest, and we will actively address any issues that arise. Thank you for your feedback; we have already made improvements. Please feel free to call the front desk if you have any questions, and we will handle them promptly. If you visit our hotel again, we hope you will book again and give us another opportunity to apologize. We look forward to your next visit! Have a pleasant trip!