No. 18 West Sheng'an Road, Liangxi District, Wuxi, Jiangsu, 214000, ChinaView Hotel Details
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Platinum Hanjue Hotel Guest Reviews
4.6/5
Very Good
1524 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(1524)
Positive reviews(1462)
Reviews with photos/video(99)
Friendly front desk staff(86)
Well decorated(55)
Large rooms(52)
Many amenities(44)
Luxurious(36)
Perfect for business trips(28)
Nice bathtub(21)
Many dining options(13)
Negative reviews(62)
MIKE74
Standard Room
Checked in Mar 2025
Business travelers
39 Reviews
4.2/5
Very Good
Posted on Apr 17, 2025
Great hotel for the price they ask. Everything is new and clean. The breakfast is ok for China. What I didn’t like is that inside the room they want to sell you everything like bath salt, water, shaving tools, even tea is not for free - there’s no free tea/coffee bags. This really spoils my opinion about this hotel.
Response from Property: 尊敬的貴賓:您好!衷心感謝您的入住及點評,酒店客房房價為純房費,不包含早餐、停車、贈飲等其他服務,把最大優惠讓給客人還望您諒解。為方便客人,房間配備了小吧,明碼標價,按需收費。您的寶貴意見對我們非常重要。再次感謝您的點評,期待您的再次入住,謝謝!
Anonymous User
Standard Room
Checked in Feb 2025
Other
36 Reviews
5.0/5
Outstanding
Posted on Apr 1, 2025
Very good hotel and very well located. I recommend it the room is beautiful and big.
Response from Property: Dear guest: Hello! Thank you for your patronage. All the staff of the hotel will continue to work hard to repay your support and love with more complete facilities and more thoughtful services. Sincerely look forward to your visit again. I wish you good health and smooth work!
Guest User
Oxygen Bar Twin Room
Checked in Nov 2024
Travel with friends
29 Reviews
5.0/5
Outstanding
Posted on Dec 17, 2024
设施:ok
卫生:ok
环境:ok
服务:ok
Response from Property: 尊敬的賓客:感謝您光臨無錫白金漢爵大酒店,並在百忙之中給予點評。酒店自開業以來,深受廣大新老顧客的支持與厚愛。我們將以賓客反饋為指導,不斷的完善設施設備、提升更高的服務品質,以期回報您的厚愛。酒店全體員工真誠期待您的再次光臨,祝您工作順利,身體健康!
Guest User
Standard Single Room B
Checked in Mar 2023
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on May 4, 2023
clean n nice hotel
Response from Property: 尊敬的賓客您好,感謝您對於酒店的認可,很榮幸能給您帶來滿意的體驗,竭誠歡迎您的下次光臨!
ChangyouTX
Oxygen Bar Twin Room
Checked in Mar 2025
Business travelers
131 Reviews
3.2/5
Posted on Apr 18, 2025
Check-in is too complicated. The self-service machine cannot be used. You have to queue up at the front desk. The front desk ID card is operated, and then you are asked to go to the self-service machine to check in. What is the front desk for? There are many things in the room that are charged, which is understandable, but there are only paid slippers but no disposable slippers. It is too unreasonable. You have to call to send them. The hotel's WIFI is very poor. I hope the hotel will pay attention to it and improve it. Someone who claims to be the hotel's customer manager added me on WeChat to ask about my stay experience. I reported these problems, but there was no reply or explanation. He just said to contact him for reservations.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you very much for choosing to stay at Buckingham Hotel and giving us a review! From your review, we are very sorry that we did not bring you a perfect stay experience this time. We sincerely apologize. We will report your problem to the housekeeping department manager, and further understand the situation based on your feedback, strengthen internal management work, and avoid such problems. If you have any problems with the service and hardware during your next stay in the hotel, you can contact the hotel lobby assistant manager (or call the housekeeping center by internal line), and we will handle it for you as soon as possible. Looking forward to seeing you again.
Molixiaojieliu
Oxygen Bar Double Bed Room A
Checked in Mar 2025
Business travelers
42 Reviews
5.0/5
Outstanding
Posted on Apr 15, 2025
The room is very good, fully equipped with automatic toilet and electronic scale. It is convenient to eat and drink coffee downstairs, and there are shopping malls, supermarkets and snack streets around. It is a few kilometers away from Huishan Ancient Town. The parking lot is large and there are many spaces.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your visit and satisfaction. All the staff of the hotel will continue to work hard and provide warm service as always. Welcome to Wuxi often when you have time. Wuxi Platinum Hanjue Hotel looks forward to becoming your "home away from home" in this beautiful city. Thank you again for your kindness and wish you good health and happiness!
Guest User
Oxygen Bar Twin Room
Checked in Mar 2025
Solo travelers
24 Reviews
5.0/5
Outstanding
Posted on Apr 16, 2025
1) The hotel's decoration style is magnificent, and you will feel noble as soon as you enter the lobby
2) Self-service check-in is very convenient and saves a lot of time
3) The room is very beautiful and the bathtub is very big. After a busy day, it is really pleasant to take a bath!
4) Special thanks to Zhang Xiyang and Zhou Yonghao, two handsome guys, who found a way to help me solve a problem and get a better stay experience!
Overall: Very satisfied, will recommend to friends!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Wuxi Platinum Hanjue Hotel. Your affirmation of the hotel's services is the greatest motivation for our progress. As Hanjue employees, we are grateful and have been working hard to make guests feel the highest quality service when staying at Hanjue Hotel and create a warm "home" feeling for you. Platinum Hanjue warmly looks forward to your visit again.
Kukudelvmaoyi
Standard Room
Checked in Mar 2025
Couples
89 Reviews
4.0/5
Very Good
Posted on Apr 15, 2025
Since the front desk upgraded the room, the overall stay was quite satisfactory, parking was convenient, and the surrounding supporting facilities were relatively comprehensive. I don't know why I didn't stay on a higher floor.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you very much for choosing to stay at Wuxi Platinum Hanjue Hotel and leaving your valuable comments. It is our honor to serve you. Your satisfaction and praise for our service is the greatest motivation to encourage every Hanjue employee. In the future work, we will definitely make persistent efforts to continuously improve the level in all aspects, so that you and every guest staying in Hanjue can feel at home. Sincerely hope that you will always accompany and support Hanjue on the road ahead, and wish you a happy life!
Daimengdexiaodouding
Standard Room (2 Beds)
Checked in Mar 2025
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Apr 8, 2025
The room is spacious, bright and luxurious, the service is warm and thoughtful, and it is a very satisfying experience.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. We will continue to work hard to improve the software and hardware services so that you and every guest staying at Hanjue can feel at home. I sincerely hope that you will always accompany and support us on the road ahead!
Anonymous User
Oxygen Bar Double Bed Room A
Checked in Feb 2025
Business travelers
33 Reviews
5.0/5
Outstanding
Posted on Mar 15, 2025
I didn't expect to be received by a customer service lady who looks like Dilraba Dilmurat. She gave me considerate service. Not only was she nice and friendly, but she also considerately upgraded me to a deluxe room. She is beautiful, has a sweet voice and good temperament. She is the first scenic spot in Wuxi [grin]. It was a very pleasant stay. Not only are the facilities here high-end, but the smart toilet and direct drinking water are also surprising. The guest rooms are very clean, much better than several other five-star hotels, and the key is that the price-performance ratio is very high. Later, when I checked out, I took a special look. The beautiful woman who served me was called Wu Xia. I'll remember you, the most considerate customer service lady. I will stay here again!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Wuxi Buckingham Palace Hotel and leaving valuable comments after your stay. Since its opening, the hotel has been working hard to create the most comfortable accommodation environment for guests, and we will continue to improve our products and services so that every guest staying at Buckingham Palace can feel our "satisfaction plus surprise" attentive service. We need your continued support and encouragement on the road to future development of Buckingham Palace Hotel, and we sincerely look forward to your visit again!
Guest User
Standard Room (2 Beds)
Checked in Dec 2024
Family
35 Reviews
5.0/5
Outstanding
Posted on Jan 9, 2025
Facilities: The facilities at the Buckingham Palace Hotel are really good and high-end. The decoration design is very grand and gives people a high-end feeling. I like the big bathtub in the room the most. It is very comfortable to take a bath today. The toilet is also automatic. Hygiene: It is always cleaned 🧹 Very clean. Environment: Very spacious, large space, very comfortable. Service: The service staff are very enthusiastic and have a good attitude.
Original TextTranslated by Google
6/19
Response from Property: Dear distinguished guest: Hello! Thank you very much for choosing to stay at Wuxi Platinum Hanjue Hotel and leaving your valuable comments. It is our honor to serve you. Your satisfaction and praise for our service is the greatest motivation to encourage every Hanjue employee. In the future work, we will definitely make persistent efforts to continuously improve the level in all aspects, so that you and every guest staying in Hanjue can feel at home. Sincerely hope that you will always accompany and support Hanjue on the road ahead, and wish you a happy life!
Guest User
Oxygen Bar Double Bed Room A
Checked in Jan 2025
Family
2 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2025
It is an old hotel in Wuxi. The rooms are high-end and classy. The toilets are all fully automatic. There is also a 24-hour restaurant on the first floor and a shopping mall opposite the hotel, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Wuxi Platinum Hanjue Hotel. Your affirmation of the hotel's services is the greatest motivation for our progress. As Hanjue employees, we are grateful and have been working hard to make guests feel the highest quality service when staying at Hanjue Hotel and create a warm "home" feeling for you. Platinum Hanjue warmly looks forward to your visit again.
Guest User
Standard Room
Checked in Dec 2024
Business travelers
4 Reviews
4.0/5
Very Good
Posted on Feb 13, 2025
The price/performance ratio is high and it is very clean. The deposit was returned very quickly. The location is also suitable for Wuxi. It is only about ten yuan by taxi to the scenic spot. It is very convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your visit and satisfaction. All the hotel staff will continue to work hard and provide warm service as always. Welcome to Wuxi often when you have time. Wuxi Platinum Hanjue Hotel looks forward to becoming your "home away from home" in this beautiful city. Thank you again for your kindness and wish you good health and happiness!
Suzhoulaoqu
Standard Room
Checked in Dec 2024
Business travelers
64 Reviews
5.0/5
Outstanding
Posted on Jan 14, 2025
The hotel is clean and hygienic, and the room has no odor. The room is large and the heating is powerful. Convenient transportation and easy travel. 24-hour restaurant, rich and delicious food. Free room upgrade, thank you very much.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at Wuxi Platinum Hanjue Hotel. Your trust and satisfaction are the inexhaustible driving force for our continuous progress. All hotel staff will work harder to repay your kindness with better services and more convenient facilities. We sincerely look forward to your visit again and wish you good health and everything goes well!
CZR2012
Oxygen Bar Double Bed Room A
Checked in Dec 2024
Solo travelers
10 Reviews
5.0/5
Outstanding
Posted on Jan 12, 2025
The overall feeling is good, but you need to go downstairs to pick up the takeaway yourself, there is no food delivery robot
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. We will continue to work hard to improve the software and hardware services so that you and every guest staying at Hanjue can feel at home. I sincerely hope that you will always accompany and support us on the road ahead!