Kyriad Marvelous Hotel Wuxi Zhongshan Road Chong‘an Temple Nanchang Ancient Street Reviews
Kyriad Marvelous Hotel Wuxi Zhongshan Road Chong‘an Temple Nanchang Ancient Street
Tower A, Hualian Building, No.309 Zhongshan Road, Liangxi District, Wuxi, Jiangsu, 214000, ChinaView Hotel Details
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Kyriad Marvelous Hotel Wuxi Zhongshan Road Chong‘an Temple Nanchang Ancient Street Guest Reviews
4.6/5
Very Good
1080 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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Close to metro(82)
Delicious breakfast(27)
Negative reviews(40)
nanoSam
Guestroom - City-View (Queen bed)
Checked in Nov 2024
Travel with friends
10 Reviews
5.0/5
Outstanding
Posted on Nov 16, 2024
The hotel had a nice central location in Wuxi. The rooms were clean with a good view.
Response from Property: [Free travel treasure box] [Free luggage storage] Dear guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always linger around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your continued support and care for us!
Huseyin Say
Premium twin room
Checked in Sep 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Sep 22, 2024
The location was great. At the city center of Wuxi and across the metro main station. Has a great view of city. Close the shopping centers, temples and parks. Despite some language barriers, the staff was really helpful, always smiling and so nice. Room cleaned every day. Even the toothbrush, comb, and slippers changed every single day. Really recommend that hotel.
I wanted to stay here to have an opinion on it. Odd name first of all. The hotel had a good location. Close to lots of things. Check in wasn't that bad, but I could tell that they did not have tons of experience checking in foreigners, but they ended up doing a good job and were nice and spoke decent English. The hotel is a bit old. The elevator is not great but not bad. The room reeked of cigarettes and it hit me like a ton of bricks as soon as I went in. Not really the staffs fault as I did get a good promo deal and it did say smoking allowed, so I guess I should have known and stayed away since I hate cigarettes. The room was decent. Shower and bed etc were good. The towels smelled big time like cigarettes. I am guessing that someone had used and then they did not wash them which skeeved me out a bit, or maybe they just absorbed the tons of smoke being blown around by previous guests. This used to be a Jinjiang, I could tell because there were still logos all over. WiFi was good, breakfast was pretty horrendous. At least the coffee was pretty good. I had a decent enough stay but I would not return. There are far better hotels around with a similar or even cheaper price point.
Response from Property: Dear customer, hello! Thank you very much for choosing to stay at Kyriad Wuxi Zhongshan Road Sanyang Plaza and taking the time to leave a review. We are really sorry for not giving you a pleasant stay experience, but if you have any questions during your stay, you can call our front desk in time or there is a store manager's business card on the front desk counter. Just let us know your questions. We will help you solve it as soon as possible to make you satisfied. Thank you again for your evaluation. I hope you can give us a chance to make corrections and continue to stay at Kyriad. We will work hard to satisfy you and all guests. I wish you a happy life and everything. As one wishes! (The store also has a 65-square-meter venue and buffet breakfast room ~ look forward to your visit ~) Dear customers, hello! Thank you very much for choosing to stay in Sanyang Plaza, Zhongshan Road, Wuxi, and taking the time to give comments. We are really sorry for not having a pleasant stay, but if you have any questions during your stay, you can call the front desk in time or there is a store manager's business card on the front desk counter. Just tell us your questions and we will help you solve them as soon as possible to your satisfaction. Thank you again for your evaluation. I hope you can give us a chance to correct it and continue to stay in Kyriyade. We will try our best to satisfy you and all the guests. I wish you a happy life and all the best! (The store also has a 65-square-meter venue and buffet breakfast room ~ I look forward to your visit ~)
Savvas Efstathiou
Premier Queen Room
Checked in Jun 2024
Couples
2 Reviews
4.0/5
Very Good
Posted on Jun 10, 2024
It’s one ok hotel in a very good central location given the price. But…
The service staff in the reception could not communicate in English at all. I can not understand why such good hotels hire personnel that interact with customers and do not even know the basic English.
Regarding the cleaning, the “make up my room” is just changing the towels and make up the bedsheets. They didn’t even throw any trash during our 3 nights stay! On the bright side, the room was found in excellent cleaning condition when we arrived.
Response from Property: Dear customer, hello! Thank you very much for choosing to stay at our hotel and taking the time to give feedback. We are truly sorry that we were unable to provide you with a pleasant stay experience. We will rectify the issues you mentioned, strengthen the daily maintenance of store facilities and equipment, and provide more training for staff to ensure that every guest is happy and satisfied. Thank you again for your evaluation, and we hope you can continue to stay at the Kerriade Hotel!
Hao Ren0214
Superior King Room
Checked in Oct 2023
Couples
6 Reviews
4.5/5
Great
Posted on Oct 16, 2023
Good location but no provide parking
Response from Property: Dear guest, thank you for staying at Kailiyade Hotel Wuxi Zhongshan Road Chong'an Temple South Changjie Branch. Thank you for your valuable feedbackThe suggestions are very important to us, allowing us to have a more direct understanding of the deficiencies and deficiencies in the hotel management processThe store management attaches great importance to it and we will consider and make comprehensive improvements one by one. Thank you again for choosing the Kailiyade Hotel Wuxi Zhongshan Road Chong'an Temple South Long Street Branch. All hotel staff sincerely look forward to your next visit!尊敬的宾客您好,感谢您入住凯里亚德酒店无锡中山路崇安寺南长街店同时感谢您的宝贵意见,您的建议对我们很重要,让我们更加直接了解酒店管理过程中的欠缺和不足,酒店管理层非常重视,我们将一一考虑并综合进行改善,再次感谢您选择凯里亚德酒店无锡中山路崇安寺南长街店,酒店全体员工真诚期待您的再次光临!
CL Mak
Premium twin room
Checked in Dec 2023
Family
5 Reviews
4.7/5
Amazing
Posted on Jan 4, 2024
1) The room was spacious, clean and comfortable.
2) The front desk and housekeeping staff were friendly, polite and helpful
3) Free laundry service provided
4) The location is excellent - it's really near to exit 27 of Sanyang Square Station (5min walk). There are shopping malls, restaurants and bakeries nearby
5) The setbacks ~ Decoration was outdated. There was unpleasant smells from the drain of the bathroom. We had to ensure that the bathroom door is close all the times. Suggest that the hotel do something to solve this problem.
Response from Property: Dear guest, thank you for staying at Kailiyade Hotel Wuxi Zhongshan Road Chong'an Temple South Changjie Branch. Thank you for your valuable feedback The suggestions are very important to us, allowing us to have a more direct understanding of the deficiencies and deficiencies in the hotel management process The store management attaches great importance to it and we will consider and make comprehensive improvements one by one. Thank you again for choosing the Kailiyade Hotel Wuxi Zhongshan Road Chong'an Temple South Long Street Branch. All hotel staff sincerely look forward to your next visit! Dear guest, thank you for staying at Kyriad Hotel Wuxi Zhongshan Road Chong'an Temple Nanchang Street Branch and thank you for your valuable opinions. Your suggestions are very important to us and allow us to have a more direct understanding of the hotel management process. The hotel management attaches great importance to the shortcomings and shortcomings in the hotel. We will consider them one by one and comprehensively improve them. Thank you again for choosing Kyriad Hotel Wuxi Zhongshan Road Chong'an Temple Nanchang Street Branch. All the hotel staff sincerely look forward to your visit again. !
Ryan Anthony
Premium twin room
Checked in Jan 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Jan 27, 2024
Great hotel, staff was very helpful. Very convenient location in downtown area.
Response from Property: Hello, dear customer ~ Thank you very much for your company and affirmation again and again. We feel more cordial every time we see your positive comments. Each of our employees will also strictly demand themselves and live up to your love. People in the world are in a hurry, and happiness is what we look forward to every day. Kyriad Hotel Wuxi Zhongshan Road Chong'an Temple Nanchang Street Branch wishes you a happy every day. We are here to look forward to your visit again! (Extra! Extra! In order to better serve guests, the Kyriad Hotel has installed a new robot delivery service. If you need to deliver something, you can call the little robot!)
TheDawg
Premium twin room
Checked in Sep 2023
Business travelers
213 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2023
The price was good for the location. It’s right in the city center. There’s no noise the layout is great and good quite clean.
Response from Property: 親愛的朋友,感謝您對凱里家的認可哦!凱里家位於無錫市中心,交通方便,能滿足您各種出行需求哦~很高興能夠在無錫與您相遇,您的鼓勵與支持,是推動凱里前進的目標,小凱會更加努力做好服務品質的,歡迎您的再次入住哦!
Joanne
Premium twin room
Checked in Sep 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Sep 25, 2024
Very convenient location
Response from Property: 「免費自助洗衣烘乾一體」「免費旅行百寶箱」「免費寄存行李」 ღ💌ღ看到您的分享,真的是暖到小凱心窩窩了✐ 〰︎ 📧,都説錦江的服務是最暖心的,現在卻發現,來自您的肯定比之暖心N倍🍯,謝謝您毫不吝嗇的誇讚😘,這將是我們往前沖的最大的動力₍ᐢ⸝⸝› ̫ ‹⸝⸝ᐢ₎,小凱會繼續保持的!小凱也希望您在每一次入住過程中,遇到任何問題及時和我們反饋,給您一份完美的入住體驗喲💕~~記得再來共享空間邊品茶邊看書,有小凱時刻陪着您呢💕
Camaraman N
Exclusive twin room
Checked in Aug 2023
Couples
6 Reviews
2.2/5
Posted on Aug 27, 2023
Unfriendly service at reception
Very noisy from neighbouring rooms
At 6a.m. On Sunday morning there was a band playing loudly outside the hotel for two hours, cannot sleep at all
Response from Property: 尊敬的顧客,您好!非常感謝您選擇入住凱里亞德無錫中山路三陽廣場店,並抽出時間給予點評。沒能讓您有個愉快的入住體驗我們真的感到非常抱歉,但是您如果在入住期間有任何問題都可以及時給我們前台致電或者前台櫃面上也有店經理名片,您的問題衹要告知我們,我們都會盡快幫您解決,讓您滿意,我們會用熱情且專業並效率的待客之道期待您的再次光臨,以及對前廳部工作人員的引導及培訓,避免此類事件的發生,讓每位客人都能開心而來,滿意而歸,再次謝謝您的評價,希望您能給我們一次改正的機會,繼續入住凱里亞德,我們將努力讓您和所有客人滿意,祝您生活愉快,萬事如意!(門店還有65平的會場和自助早餐廳~期待您的光臨~)Dear customers, hello! Thank you very much for choosing to stay in Sanyang Plaza, Zhongshan Road, Wuxi, and taking the time to give comments. We are really sorry for not having a pleasant stay, but if you have any questions during your stay, you can call the front desk in time or there is a store manager's business card on the front desk counter. Just tell us your questions and we will help you solve them as soon as possible to your satisfaction. We will look forward to your coming again with warm, professional and efficient hospitality, as well as guiding and training the front office staff to avoid such incidents. Let every guest come happy and come back satisfied. Thank you again for your evaluation. I hope you can give us a chance to correct it and continue to stay in Kyriyade. We will try our best to satisfy you and all the guests. I wish you a happy life and all the best!(The store also has a 65-square-meter venue and buffet breakfast room ~ I look forward to your visit ~)
Anonymous User
Superior King Room
Checked in Aug 2023
Travel with friends
1 Reviews
4.0/5
Very Good
Posted on Aug 27, 2023
Very nice staff, but long check-in for us as foreigners. Clean rooms with AC, simple breakfast
Response from Property: 感謝親在百忙之中抽空給了我們點評,分享了您的入住感受,我們店位於無錫市中山路309號(華聯商廈A座)凱里亞德酒店無錫中山路崇安寺南長街店,周邊交通便捷,店門口地鐵1號線和2號線的換乘站,2號線可直達梅園和無錫東站。能夠得到您對我們工作人員的肯定,我們真的很開心哦~,對於入住效率方面,門店也會加大培訓員工系統及證件登記的熟練度,讓賓客少一分等待,並預測高峯期進行人員的統籌,請相信我們的不斷努力,一定會越做越好的,期待您下次光臨,祝您身體健康,家庭幸福!(號外!號外!凱里亞德酒店為了更好的服務客人,新安裝了機器人送物服務,如果需要送東西都可以喊小機器人哦!)Thank you for taking time out of your busy schedule to give us comments and share your staying experience. Our store is located at Chong'an Temple Nanchang Street, Zhongshan Road, Wuxi, No.309, Zhongshan Road (Block A, hualian department store), and the surrounding traffic is convenient. At the entrance of the store, there are interchange stations for Metro Lines 1 and 2, and Line 2 can directly reach Meiyuan and Wuxi East Station. We are really happy to get your affirmation of our staff. In terms of check-in efficiency, the store will also increase the proficiency of staff training system and certificate registration, so that guests can wait less and predict the overall planning of personnel during peak hours. Please believe that our continuous efforts will definitely get better and better. We look forward to your next visit and wish you good health and happy family! (Extra! Extra! In order to better serve the guests, Kailyard Hotel has newly installed a robot delivery service. If you need to send something, you can call the little robot! )
Guest User
Premium twin room
Checked in Jul 2023
Business travelers
11 Reviews
4.0/5
Very Good
Posted on Aug 8, 2023
Rooms are big and spacious, staff are quiet friendly, the location is convenient for traveling to the airport
Response from Property: Hello, seeing your favorable comments really makes our friends in Kaili extremely excited. We will continue to work hard to provide the best service to our guests and look forward to your staying again!
Guest User
Superior King Room
Checked in Mar 2024
Solo travelers
4 Reviews
3.2/5
Posted on Apr 6, 2024
Reception staff is unfriendly.
Response from Property: Dear customer, hello! Thank you very much for choosing to stay at Kailiyade Hotel Wuxi Zhongshan Road Chong'an Temple South Changjie Branch and taking the time to give feedback. We are truly sorry that we were unable to provide you with a pleasant stay experience. We have rectified the issue you mentioned, strengthened the daily maintenance work of store facilities and equipment, and provided more training for staff to ensure that every guest can come happily and return satisfied. Thank you again for your evaluation, and we hope you can continue to stay at the Kerriade Hotel!尊敬的顾客,您好!非常感谢您选择入住凯里亚德酒店无锡中山路崇安寺南长街店,并抽出时间给予点评。没能让您有个愉快的入住体验我们真的感到非常抱歉,您说的问题我们已经予以整顿,加强门店设施设备的日常维保工作,对于工作人员加大培训,让每位客人都能开心而来,满意而归,再次谢谢您的评价,希望您能继续入住凯里亚德酒店
Ibrahm
Premium twin room
Checked in Aug 2023
Business travelers
10 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2023
good hotel stayed again
Response from Property: 尊敬的顧客,您好!非常感謝您選擇入住凱里亞德無錫中山路三陽廣場地鐵站酒店,並抽出時間給予點評。酒店處於無錫市中心商業街的中心地段,交通非常便利,離恆隆廣場、八佰伴、三陽百盛、大東方百貨、蘇寧等綜合性商場和南禪寺,崇安寺步行街都很近,步行過去5-10分鐘。附件有三鳳橋酒家(排骨很有名呦)、王興記小籠包、KFC、粵仔灣、必勝客、辛香滙等各種各樣的餐廳供您選擇。期待您再次蒞臨本酒店,祝您生活愉快,工作順利!
Ashzhang
Superior King Room
Checked in May 2023
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Jun 1, 2023
。zzzz
Response from Property: 尊敬的賓客:您好!感謝您的入住並在百忙中對我們進行點評,我們店位於無錫市中心的位置,吃飯、購物、出行都灰常的方便喲,出門轉彎約100米就是三陽廣場27號地鐵口,周邊也有許多綜合性的商場(八佰伴,恆隆,蘇寧等)。凱里亞德酒店無錫中山路崇安寺南長街店很開心您對我們的認可,您的滿意就是我們前行的動力,我們會更加努力認真對待每一位顧客,希望讓您們開心而來,滿意而歸,我們在這裏等您的到來,期待您的下次入住!不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!