No.3 Sunac Culture Tourism City, Binhu District, Wuxi, Jiangsu, ChinaView Hotel Details
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Steigenberger Wuxi Guest Reviews
4.6/5
Very Good
1954 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(1954)
Positive reviews(1844)
Reviews with photos/video(578)
Delicious breakfast(220)
Close to amusement park(203)
Friendly front desk staff(152)
Secluded lake view(85)
Perfect for kids(65)
Delicious buffet(22)
Clean pool(16)
Negative reviews(109)
Guest User
Queen Room With Lake View
Checked in Sep 2024
Solo travelers
1 Reviews
4.7/5
Amazing
Posted on Sep 22, 2024
It was an amazing experience. Siutated very close to the lake with balcony. Couldn't be better for a relaxing weekend.
Response from Property: Dear guest,A warm welcome to the Pearl of Taihu Lake - Wuxi. The Steigenberger Wuxi team is pleased to welcome you and wish you a very pleasant stay with us! Your satisfaction is the goal of our persistent efforts, looking forward to your visit again! Wish you have a happy life!
Yeo
Superior 2-bed Room
Checked in Mar 2024
Family
2 Reviews
4.2/5
Very Good
Posted on Mar 15, 2024
Good hotel and nice location. Great hotel for family trips to enjoy
Response from Property: Dear guest, Thank you so much for your review of our hotel . I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
LB5
Family Room With Lake View
Checked in Apr 2023
Family
26 Reviews
4.0/5
Very Good
Posted on Jun 16, 2023
5 stars without any bar, food or service available in the evening. Rooms are big but amenities not for 5 stars… maybe is a 4.5 stars..
Sonsangwon
Superior 2-bed Room
Checked in Aug 2023
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Oct 27, 2023
Very good
Response from Property: Dear guest, hello! We are very happy to receive your support and recognition. We will continue to work hard to provide every guest with a more considerate stay experience. Thank you for your valuable review and look forward to your visit again!
ZYSK
Checked in Oct 2021
Family
4 Reviews
3.0/5
Posted on Dec 5, 2021
Please send me the phone number of the General Manager, I am out of words
Response from Property: Dear guest, thank you for choosing to stay at Sunac Shiboge Hotel Wuxi. The hotel is adjacent to Wuxi Sunac Snow World, Water World and Sea World, as well as theme parks. Looking forward to your next visit, I wish you and your family a happy life
Guest User
2-bed Room With Lake View
Checked in Sep 2022
Travel with friends
10 Reviews
5.0/5
Outstanding
Posted on Sep 19, 2022
Eva liao
Response from Property: Dear guest, thank you for choosing to stay at Steberg Hotel Wuxi Sunac. I can feel your affirmation of us from your comments. Thank you for your support. At the same time, we will also convey your gratitude to Eva Liao. We will continue to maintain quality! We look forward to your next visit and wish you and your family a happy life!
Guest User
2-bed Room With Lake View
Checked in Oct 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Oct 10, 2024
It is really convenient to go to Sunac. It is a little more walk than Crown Hotel. In fact, there is not much difference, but the price is more attractive. The hotel breakfast is very rich. There is no Water World this time. I will book this hotel next time.
There is also a housekeeper Jingwen. When traveling abroad, it feels very considerate to have a housekeeper. Basically, you can consult her with any questions. She will answer any questions, which is very worry-free.
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Guest User
Superior 2-bed Room
Checked in Oct 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2024
The room is clean and tidy, and the cleaning is timely and in place every day. All needs can be met quickly. The overall style is elegant, and the environment is beautiful and green. The breakfast is rich in variety and tastes delicious. The front desk Xiao Xiong is super nice. I will choose this hotel again when I come to Wuxi in the future.
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Linli1104
Family Friendly Family Room - Lake-View
Checked in Oct 2024
Family
9 Reviews
4.2/5
Very Good
Posted on Oct 5, 2024
We booked a family room, and the front desk staff was very considerate and arranged an executive floor on the 8th floor. The whole room was very quiet, and a breakfast was also provided. It is also very convenient to go to Sunac, which is within walking distance. The hotel's breakfast is also very good. I will stay here again next time I go to Sunac.
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Response from Property: Dear guest, thank you for choosing to stay at Wuxi Sunac Shibago Hotel. The hotel is adjacent to Wuxi Sunac Snow World, Water World and Sea World, as well as the theme park. We are very sorry that this stay did not satisfy you. Let us know the problem so that we can make improvements. We look forward to your next visit. I wish you and your family a happy life!
Guest User
Family Room With Lake View
Checked in Oct 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Oct 9, 2024
The second time I stepped into this hotel, I was still impressed by its warmth and meticulousness. Special mention should be made of the housekeeper Jingwen, whose service was like a spring breeze, meticulous and comfortable. She also thoughtfully gave us a hearty breakfast. The hotel environment is still elegant, and every detail shows extraordinary taste. It was an unforgettable stay experience!
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Guest User
Queen Room With Lake View
Checked in Sep 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2024
There is a small playground for children. The back of the hotel is like a beautiful mini park. It is very comfortable to sit on the balcony of the lake view room and relax. The swimming pool is also very good for children to swim. It is very good to stay in Sunac Park.
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zhuzequn
Queen Room With Lake View
Checked in Sep 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Sep 18, 2024
The room is very spacious, with a large balcony, and it is very pleasant to sit on a chair and enjoy the lake view. The front desk checked in quickly, and the front desk service attitude was very good, warm and meticulous, especially Miss Ma Liang, who gave me a good feeling. I would like to thank her for this, but it is unacceptable that such a large hotel does not have a restaurant (especially during the typhoon, it is impossible to eat out), and I hope it will be improved.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Wuxi Sunac Shibo Hotel. The hotel is adjacent to Wuxi Sunac Snow World, Water World and Sea World, as well as the theme park. We are very sorry that you are not satisfied with our service. We have reported the problem you mentioned to the management, and we will make rectifications. We look forward to your next stay and give you a more perfect experience. I wish you and your family a happy life!
Guest User
Queen Room With Lake View
Checked in Sep 2024
Family
11 Reviews
4.5/5
Great
Posted on Sep 17, 2024
Stayed at the hotel during the Mid-Autumn Festival. The housekeeper Jingwen was very responsible and contacted in advance to inquire about the needs. Encountering a typhoon, the hotel's catering was a bit behind schedule. Fortunately, I prepared it the day before. The hotel's breakfast the next day was also normal and orderly. The buffet breakfast was very rich, but there was no Wuxi Xiaolongbao, which was a bit regrettable. I will come again next time
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Shaoxiansheng
Queen Room With Lake View
Checked in Sep 2024
Family
27 Reviews
5.0/5
Outstanding
Posted on Sep 17, 2024
Facilities: Hot water comes out quickly, air conditioning is strong
Service: Hotel staff will take the initiative to greet, especially the butler Xiao Xiong at the front desk is very warm and polite, helping to deal with many check-in issues, answering all questions, and giving coffee before leaving, thank you!
Environment: Very close to the mall and the park, went to the aquarium on a typhoon day, a paradise for children, there are more big animals than expected
Hygiene: Overall hygiene is OK
Breakfast: The variety is OK, the taste is average, it is best to go early on holidays
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Steberg Hotel Wuxi Sunac. We are very happy to hear that you had a pleasant stay here and spoke highly of the service provided by our staff. The hotel is committed to providing a quality stay experience for every hotel guest. Your recognition is our driving force for continuous optimization and improvement. Thank you again for your love and tolerance for Shibago Hotel Wuxi Sunac. We look forward to your visit again. Wish you a happy life!
Guest User
Family Room With Lake View
Checked in Sep 2024
Family
10 Reviews
4.6/5
Great
Posted on Sep 16, 2024
During the Mid-Autumn Festival holiday, I hurried out for a walk before the typhoon came. Because my family came out together, the customer service was very considerate and helped to change the rooms on different floors together, which greatly facilitated us. The humanized service must be praised.
The hotel is directly opposite Sunac Mall. If you go skiing or skating, it is quite convenient. The three hotels are connected together, and Crowne Plaza and Songpin are on the left and right sides.