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Sheraton Wuxi Binhu Hotel Guest Reviews
4.6/5
Very Good
1274 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1274)
Positive reviews(1218)
Reviews with photos/video(164)
Easy to get around(118)
Delicious breakfast(106)
Friendly front desk staff(105)
Convenient for shopping(93)
Close to metro(50)
Great swimming pool(17)
Luxurious(16)
Delicious buffet(11)
Negative reviews(56)
Guest User
Deluxe Queen Room
Checked in Mar 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Mar 31, 2024
Excellent breakfast buffet spread and great customer service! 👍🏼👍🏼👍🏼
Response from Property: Dear guest, thank you for choosing to stay with us. Glad to hear you enjoyed the breakfast buffet and received excellent guest service. Your satisfaction is our utmost priority. We look forward to welcoming you back for another exceptional experience in the near future.
Fred Austria
Deluxe Queen Room
Checked in Dec 2023
Business travelers
29 Reviews
5.0/5
Outstanding
Posted on Dec 31, 2023
Super delicious breakfast.Staffs amazing.Rooms are very clean.Super entrance space lobby.
Luciano
Deluxe Twin Room
Checked in Mar 2024
Travel with friends
92 Reviews
4.2/5
Very Good
Posted on Apr 8, 2024
It's an OK hotel due to be a 5 star rating, did i expected more, probably yes.
Is it worth? Definitely. the room is spacious and has at least mine, a great view.
The free ticket to visit the cherry blossom park was really a nice surprise unexpected.
Check in and check out flawless.
My rank 3 star on facilities was due parking lot, i spent 15 minutes to find a vacancy lot. Hotel makes probably conventions/seminars and in the end, the guest has to suffer in hunting a parking space (i just knew had other parking area when i checked out, please, the 2 parking space should be connected in some way or better information about the 2nd parking lot).
Response from Property: Dear guest, thank you for choosing to stay with us. Glad to hear you enjoyed the experience in our hotel. Appreciate your detailed feedback and apologize for any inconvenience. We will address the parking issue and ensure better communication about available parking options in the future. We hope to welcome you back for an even more enjoyable experience.
I always enjoy this hotel . Great service , very clean and nice food.. highly recommended
Zhenni
Deluxe Queen Room
Checked in Apr 2024
Couples
7 Reviews
4.5/5
Great
Posted on May 9, 2024
Location is excellent
Response from Property: Dear guest, thank you for choosing to stay with us. Appreciate your feedback and it seems we still have some room to improve. If you want to share any details, please fell free to contact us anytime. with us. We hope to welcome you back for a better experience.
Guest User
Deluxe Queen Room
Checked in Jul 2022
Business travelers
6 Reviews
4.0/5
Very Good
Posted on Jul 31, 2022
Good service and the hotel staff was always very helpful :-)
Puran Jeswani Guangzhou
Deluxe Queen Room
Checked in May 2023
Business travelers
59 Reviews
4.7/5
Amazing
Posted on Jun 11, 2023
Nice hotel to stay
Guest User
Deluxe Twin Room
Checked in Nov 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Nov 27, 2024
At 10 pm, the child couldn't sleep in a certain Jiangzhixing Hotel because of the noise and cried loudly. We changed the hotel to Sheraton at the last minute. The front desk receptionist received us very warmly. The room types and prices changed quickly on weekends. We booked one night according to Ctrip's special price. The front desk reserved a room for the second night for us and bound the new order after the best price on the Internet came out. It was considerate for the guests. The child slept very peacefully that night, without crying or making a fuss. The breakfast was also very rich. Next time I come to Wuxi, I will stay at Sheraton again.
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Guest User
Deluxe Queen Room
Checked in Oct 2024
Family
18 Reviews
0.5/5
Posted on Oct 7, 2024
I have been using Ctrip for so long and have always believed in its ratings, whether it is for international or domestic travel, but this time I really felt cheated! I will choose from multiple platforms in the future!! The hardware facilities of the Wuxi Sheraton Hotel recommended by Ctrip are not as good as those of the express hotels with decoration standards 20 years ago! Dirty carpets, moldy walls, and poor indoor air! This kind of five-star hotel has such a high rating. I don’t know how you Ctrip rated it! Or are the good reviews faked out! ! Basically, there is no service and no hardware. I spent more than 1,000 yuan to book such a room. Ctrip is just taking me for a fool! ! Can this meet the standards of a five-star hotel! ! The express hotels at the railway station are cleaner than this! ! I was so cheated! ! My impression of Wuxi was completely ruined because of this hotel! ! I didn’t dare to sleep under the yellow quilt of the hotel at night! I was afraid that I would pass on some diseases! The room was like a stuffy pot, with no fresh air at all! I was so suffocated that I even had asthma! I went to the hospital as soon as I got home! I hope Ctrip can give me a satisfactory explanation.
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6/16
Response from Property: Dear guest, thank you for staying at Sheraton Wuxi Hotel and taking the time to share your stay experience. First of all, I sincerely apologize to you for not being able to give you a satisfactory experience during your holiday stay. Regarding the guest room facilities you mentioned, the hotel attaches great importance to it and has planned to upgrade and optimize the guest room facilities. At the same time, please believe that as a hotel under the Marriott International Group, we follow strict guest room cleaning and disinfection standards, so you can stay with confidence. Thank you for your valuable comments, and I would like to express my sincere apologies again.
Guest User
Deluxe Queen Room
Checked in Nov 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Nov 13, 2024
The location of the hotel is really great. Metro Line 2 goes directly to the hotel square, haha! There were a lot of people checking in, and the business was really good, but the queue was not long. Catherine at the front desk always smiled and served, which was heartwarming! The room has a wide view and a very square layout. I like it very much. Some rooms have a bad layout and always feel depressed, but this one is not. I recommend everyone to stay here.
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Response from Property: 尊敬的賓客您好!感謝您選擇無錫富力喜來登酒店,得到您全方位的肯定是我們莫大的榮幸。酒店坐擁“江南第一山”惠山美景,地鐵2&4號線直達酒店廣場,周圍擁有萬達廣場、煙火萬千巷和湖濱商業街等豐富業態,地理位置優越。我們始終致力於提供優質的服務體驗,熱情迎接每一位賓客。期待您於不久的將來再次光臨,祝您生活愉快。
Anonymous User
Deluxe Twin Room
Checked in Nov 2024
Travel with friends
22 Reviews
5.0/5
Outstanding
Posted on Nov 6, 2024
The service is meticulous and thoughtful. I called before check-in to inquire about my accommodation preferences and requirements. I checked in early and upgraded the room type for free. The room facilities are convenient to use, and the transportation and catering are good. It is satisfactory. The gym is well-equipped and the swimming pool is very good. The breakfast is very rich and tastes great. The hardware conditions and service reception fully meet the standards of a five-star hotel.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您選擇無錫富力喜來登酒店,很高興給您帶來一次完美的體驗。酒店坐擁“江南第一山”惠山美景,周圍擁有萬達廣場、煙火萬千巷和湖濱商業街等豐富業態,地理位置優越交通便捷。我們始終致力於提供優質的服務體驗,熱情迎接每一位賓客,於酒店內外感受精彩旅途。感謝您的認可,期待您於不久的將來再次光臨。
#benny#
Deluxe Queen Room
Checked in Nov 2024
Couples
71 Reviews
4.7/5
Amazing
Posted on Nov 4, 2024
1. The hotel only has ground parking, but there are plenty of parking spaces
2. Wanda Plaza is across the street
3. You can see the subway entrance and exit when you leave the hotel
4. The accommodation is on a high floor, quiet, and has a good view
PS: Although the overall facilities of the hotel are a bit old, the staff is good, and the room type is upgraded for free, which is great
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Guest User
Deluxe Queen Room
Checked in Oct 2024
Couples
8 Reviews
5.0/5
Outstanding
Posted on Oct 26, 2024
The location of the hotel is really good. Metro Line 2 and Line 4 are right next to the hotel, making travel very convenient. Across the road is Lakeside Wanda Plaza, where you can eat, drink and go shopping. The hotel environment is nice and high-end. The cleaning staff are very enthusiastic and nod and greet us. The breakfast is also very rich. When we checked out, the front desk asked us whether our license plate number had been registered. It was a very good stay experience, worthy of being a five-star hotel.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for choosing Sheraton Wuxi Hotel. We are very happy to give you a perfect experience. The hotel enjoys the beautiful view of Huishan, the "No. 1 Mountain in the South of the Yangtze River", and is surrounded by rich business formats such as Wanda Plaza, Fireworks Alley and Lakeside Commercial Street. We are always committed to providing high-quality service experience, warmly welcoming every guest, and experiencing a wonderful journey inside and outside the hotel. Thank you for your recognition and we look forward to your visit again in the near future.
Guest User
Deluxe Twin Room
Checked in Oct 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Oct 7, 2024
I will stay here again. The location is very good and it is convenient to go anywhere. The service is also good. Recommended
Original TextTranslated by Google
Response from Property: Dear guest, thank you for trusting us again and choosing to stay at Sheraton Wuxi R&F Hotel. The hotel is located in the scenic Binhu Central Business District of Wuxi, overlooking the Junmeihui Mountains and close to large shopping malls and mature business districts. Metro Line 2 and Line 4 are directly connected to the hotel square, making it an ideal place to explore the beauty of Wuxi. We are honored to be your vacation destination during the National Day holiday. Thank you for your affirmation of us and wish you a happy life.