Staying at this guesthouse during the holidays at 1400 RMB/night, to be honest, the service and experience didn't live up to the price.
The guesthouse's environment and design style are indeed good, and its location near Chongyang Stream is a big plus. The young housekeeper was also quite friendly, made tea, and chatted, which initially made me feel very relaxed.
However, friendliness aside, the actual service quality didn't measure up. The housekeeper was clearly inexperienced, often forgot things, and the overall service lacked professionalism and proactive awareness of standard procedures. What ultimately prompted me to write this review was the post-departure handling: I forgot two pieces of clothing. After checking out, the housekeeper confirmed they were mine and received my address, promising to mail them. But after waiting two days, they still haven't been sent, showing a lack of responsible follow-up.
My usual habit is: if a stay is satisfactory, I don't typically leave a review, and I rarely have a bad experience that warrants one. I only give good reviews when the experience exceeds expectations.
I believe good reviews should be based on the price guests pay relative to the experience and service they receive. Unfortunately, this time, neither the in-stay service nor the post-departure follow-up met the standard expected of a guesthouse at this price point. 🙁
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