Wangbufei
October 25, 2023
Title: Lightning protection for this hotel.
1. The room settings are relatively old, and the hygiene is not good enough. The toilet 🚽 is very dirty. Pictures are attached. But there is a saying that there are windows in the room, which can be ventilated. The bed is soft and quiet, and my sleep is not disturbed.
2. On the second day of check-in, we were notified that the hotel was going to be renovated and asked us to change rooms. But during the trip, there was no way I could accept being asked to go back and change rooms halfway. I had already gone to the Terracotta Warriors and Horses Museum. How could I accept going back and change rooms? How would I calculate the travel expenses? So the hotel didn't say anything, so we continued to stay.
3. Because of the renovation, the hotel passage was covered with decorative white cloth. Not to mention the smell, the store was crookedly laid out, and my friend almost tripped over it, so he contacted Ctrip officials. I overheard the hotel manager saying that we were being unreasonable and that if we fell down, there would be surveillance and we would be blocked? ? ? Originally we planned to just let it go, but after hearing the hotel management's "not afraid of trouble" attitude, we decided to fight him to the end. Since it is under renovation and does not meet the standards for normal reception of guests, we don't mind making a fuss. We also communicated with Ctrip customer service for a long time. Later, Ctrip also gave a satisfactory solution, but it was for Ctrip's sake, not the hotel. Gave us a reasonable explanation!
4. The hotel manager is very stubborn and suggested that he go back to school and learn what "service first and service principles" mean. This is the first time I heard that the hotel blocked the customer because he was dissatisfied with the service and wanted to solve the problem. It's okay. , feel free to block it. Xi'an is very beautiful and the people of Shaanxi are very lovely. If you want a pleasant trip, it is recommended to choose another hotel. Avoid lightning in this home! ! ! !
Original TextTranslation provided by Google