Reviews of Jin Jiang West Capital International Hotel

Response from Property: 尊敬的客人，您好！感謝您選擇入住西安錦江西京國際飯店（鐘樓回民街店）並坦誠分享體驗。看到您認可酒店的地理位置和早餐，我們十分感激；對於您提到的酒店陳舊、衞生欠佳、淋浴堵塞以及地毯不乾淨等問題，我們真心向您致歉。您的反饋對我們非常重要，我們會認真反思並持續改進，努力為每一位客人帶來更整潔舒適的入住感受，期待未來能有機會為您呈現更好的體驗。

Response from Property: Dear Guest, Thank you for your kind review! We are delighted that you were satisfied with your first stay and chose to extend your stay for another night. We cherish this recognition. We understand that the recent high temperatures and muggy weather in Xi'an may have affected your travel plans. We will continue to optimize our room environment and services, and we look forward to welcoming you back to Xi'an and choosing us again!

Response from Property: Thank you for taking the time to leave an objective review! We are especially pleased that you had a convenient trip and enjoyed delicious food. We clean the rooms meticulously every day, and we understand that there is room for improvement in our facilities, which we will further optimize in the future. We welcome you to visit the area around the Bell and Drum Towers in Xi'an again, and we look forward to your next visit!

Response from Property: Dear Guest, thank you so much for your detailed review! We are delighted that you appreciated our convenient location in the heart of the old city, our clean and spacious rooms, and the professional and warm service of our staff. We are especially encouraged that you saw the hard work of our doormen and housekeeping colleagues. The hotel will continue to uphold its service quality, balancing historical heritage with an enhanced experience. Thank you again, and we sincerely look forward to seeing you again.

Response from Property: Thank you for your honest and thoughtful review! While the hotel has a vintage feel, we are always committed to maintaining our facilities and cleanliness. We sincerely apologize for the slight odor you experienced in the room; we have already enhanced ventilation, deodorized, and thoroughly cleaned and disinfected the area. We appreciate your recognition of the excellent value for money, the convenient location near the subway, and the abundant dining options nearby. We will continue to optimize the details and look forward to your next visit!

Response from Property: Thank you for your heartwarming review! The location is conveniently situated near scenic spots and accessible by subway, ensuring a comfortable journey. Thank you for praising the warm service of our staff; helping with luggage and providing attentive service are our duties. We look forward to your next stay and wish you all the best!

Response from Property: Thank you for your perfect review and heartfelt sharing! We are delighted that the hotel's prime location, convenient parking, and thoughtful service enhanced your stay in the ancient city. Being within walking distance of the Bell Tower and enjoying the vibrant local life and bustling shopping district is a convenience we strive to provide for every guest. Your positive feedback touched our front desk team, and the room upgrade was a small but thoughtful surprise. We hope you'll return "home" often; we're always here waiting for you!

Response from Property: Thank you for your positive review and recognition! We are delighted that you were satisfied with the hotel's comfortable environment, attentive service, convenient parking, and excellent location. Located near attractions such as the Drum Tower, Bell Tower, and Muslim Quarter, it offers great convenience for travel. We look forward to your next stay and wish you a pleasant journey!

Response from Property: Thank you for your recognition and positive review! Our store is conveniently located near the City God Temple, making it easy for you to get around and enjoy sightseeing. We are always committed to providing excellent service and high-quality rooms, and we look forward to your next visit!

Response from Property: 尊敬的賓客，非常感謝您的細緻好評！酒店地處核心地段，步行 1 分鐘即可抵達地鐵站，出行十分便捷。很高興您對豐富美味的早餐、乾淨寬敞的客房以及免費洗衣、健身服務感到滿意。酒店承載着獨特的歷史底藴，雖裝修略帶年代感，但我們始終用心維護與提升服務品質。期待您再次光臨，我們將竭誠為您提供更優質的入住體驗！

Response from Property: Dear Guest, thank you so much for your thoughtful and high praise! We are honored by your recognition of the Jinjiang brand. We consistently adhere to high standards of management, strictly controlling the quality of everything from hotel facilities and room amenities to toiletries and drinking water, striving to provide you with a comfortable and reassuring stay. The rich and exquisite breakfast, the warm and courteous service, and the attentive follow-up of our staff are all reflections of our dedicated service. Your affirmation is the greatest encouragement to all our staff. We will continue to uphold quality and refine our service, living up to the trust of every guest. Thank you again for your recommendation and patronage, and we look forward to your next stay!

Response from Property: Thank you so much for your thoughtful review! We are delighted that our hotel's excellent location, close to the Bell and Drum Towers and right next to the subway, greatly facilitates your travel. We also appreciate your recognition of the attentive service from Front Desk Staff member Xiao Li and Manager Tang Changchun. We were especially pleased to be able to arrange your late check-out and ensure your comfortable stay. Enjoying the snow from your room on a snowy day was truly a beautiful sight! ❄️ We will continue to maintain our high-quality service and look forward to your next visit to Xi'an and another stay at our hotel!

Response from Property: 感謝您細緻真切的好評！酒店毗鄰城隍廟，步行就能抵達鼓樓與回民街，地理位置便是我們很大的優勢。很高興房間的乾淨環境、便利停車以及豐富的早餐，給您帶娃出行帶去舒心體驗，也欣喜您喜歡我們的咖啡與外帶杯。非常感謝您對前台行小姐的認可，我們會把這份讚美轉達給她。很高興臨行贈送的冷泡茶能為您旅途增添一絲清爽。期待未來再次相逢，祝您闔家萬事順遂！

Response from Property: Thank you for your honest feedback during your stay. We appreciate your recognition of our great location.We sincerely apologize that our rooms showed signs of aging and that our overall service failed to meet your expectations. We are continuously carrying out maintenance and renovation work across the property to upgrade guest experience.Regarding the swimming pool, we regret the unsatisfactory condition you encountered. It is a separate public facility across the street, and we will further remind guests of this information in advance.We take your comments very seriously and will pass them to our relevant departments for improvement. We wish you all the best for your future travels.