Reviews of Hidden Hotel (Xi'an bell Tower Nanmen Wangfujing)
Hidden Hotel (Xi'an bell Tower Nanmen Wangfujing)
7F, Wangfujing Department Store, No.66 Nanguanzheng Street, Beilin District, Xi'an, Shaanxi, ChinaSee Hotel Details
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1 night
Guest Reviews
9.7/10
Excellent
1885 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(1885)
Positive reviews(1864)
Reviews with photos/video(251)
Easy to get around(327)
Classy environment(301)
Friendly front desk staff(248)
Delicious breakfast(202)
Close to metro(121)
Convenient for shopping(106)
Excellent afternoon tea(50)
Highly recommended(21)
Negative reviews(21)
Guest User
Zen Room (Double Bed)
Stay Date Apr 2025
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on May 14, 2025
It was a very nice stay at the hidden hotel. Clean, services was good, very close the station as well. Overall, a very pleasant stay and highly recommended.
Response from Property: Dear Guest: Hello! Great to hear that you had such a wonderful experience! Clean and comfortable, attentive service, convenient location, it is a perfect choice. Looking forward to welcoming you again! I wish you a happy life.
Wee
Zen Room (Double Bed)
Stay Date Apr 2025
Solo travelers
3 Reviews
10.0/10
Outstanding
Posted on May 12, 2025
Great location, nice decorations and super comfortable bed. Free delicious breakfast and high tea
Response from Property: Dear guest: Hello! Thank you for sharing your stay experience. Your recognition is the most beautiful starlight on our way forward! We are delighted to know that you love the hotel's location, elegant design and comfortable sleeping experience! We always take "home away from home" as our original intention in the selection of bedding and the combination of breakfast and afternoon tea. We hope that these details can add a warm surprise to your journey. We have conveyed your praise for breakfast and afternoon tea to the catering team, and they will be very encouraged! In the future, we will continue to polish the service details to make every stop a memory worth cherishing. We look forward to meeting you here again, enjoying the prosperity of Chang'an together, and continuing to write more beautiful stories. I wish you all the best and a smile on your face!
Guest User
Guestroom (Queen Bed)
Stay Date Apr 2025
Solo travelers
21 Reviews
10.0/10
Outstanding
Posted on May 16, 2025
Nice hotel, the name is well suited it’s hidden in convenient place and next to a 7/11 for all the late birds.
Response from Property: 敬之客:您好!感謝您對小璞的認可與支持!很高興我們的地理位置和周邊配套能為您的出行帶來便利~24小時營業的7-11確實能讓夜歸的客人隨時補充能量,這也是我們選址時特別考慮的貼心細節呢!期待下次能用更温暖的服務與您重逢,祝您生活愉快,旅途總有小確幸!
Guest User
Zen Room (Double Bed)
Stay Date Mar 2025
Travel with friends
6 Reviews
9.5/10
Amazing
Posted on Apr 28, 2025
The hotel location is perfect and the staff extremely kind and available to assist whenever needed. Also the breakfast (both Chinese and western) is delicious and th laundry service is perfect. Just ensure that when you book the room you are aware some rooms may not have opening windows - this is however clearly stated in the listing. We will come back!
Response from Property: Dear guest,Hello! We sincerely appreciate your choice to stay at our hotel and for taking the precious time to share such a heartwarming review! We feel extremely honored and inspired to have received your recognition of our hotel's prime location, our staff's service, the catering, and the laundry service. Your satisfaction is the greatest affirmation for us, and it also gives us more motivation to continuously improve our service quality.Regarding the friendly reminder about the windows in the room, thank you for your understanding and tolerance! We are looking forward to welcoming you back "home" and creating an even more perfect stay experience for you. Wish you a happy life and all the best!
Alexa Chia
Zen Room (Double Bed)
Stay Date Mar 2025
Couples
1 Reviews
10.0/10
Outstanding
Posted on Apr 25, 2025
This hotel is located on the 7th floor of a department store. We arrived in the middle of the night at nearly 1am and check in was smooth. Room was clean and housekeeping service was great. Good variety for breakfast with both western and chinese options. They allowed me late checkout and luggage keeping service when requested. Complimentary afternoon tea was a warm touch. Best of all was the location, as the metro station was connected to the building. You won't get yourself wet when its raining and you can also visit the dept store downstairs if you need anything. We requested for non smoking room, but the hallway sometimes had strong smoke smell and room beside us were smokers so there was faint scent of smoke sometimes. The hotel staff was apologetic when we mentioned it during check out and they said they would have changed our room if we brought it up earlier. Would definitely return and maybe book a room with a real window next time.
Response from Property: 敬之客:您好!感謝您的詳盡反饋。我們很高興您對入住體驗總體滿意,特別是對早餐、下午茶及地理位置的認可。對於非吸煙樓層仍有煙味的問題,我們深感歉意,並會進一步加強管理,確保每位賓客的舒適體驗。期待您的再次光臨。祝您生活愉快。
Guest User
Guestroom (Double Bed)
Stay Date Mar 2025
Couples
2 Reviews
10.0/10
Outstanding
Posted on Apr 14, 2025
The room was outstanding. The hotel was a little tricky to find and can see why it's called Hidden Hotel. The staff were very helpful. You also got plenty of choices at the breakfast. Very nice touch with a free gift. Would definitely book this hotel again.
Response from Property: Dear Guest, Thank you for choosing to stay at Pu Yin Hotel and for sharing such a thoughtful review! It is our honor to have provided you with the unique experience of "seclusion" - although our location may be a bit low-key, it is precisely this that allows us to offer our guests a peaceful haven away from the hustle and bustle. We are greatly encouraged to learn of your satisfaction with the breakfast options, staff service, and welcome gifts. We firmly believe that it is the attention to detail that conveys warmth the most, and your contentment is the greatest affirmation for us. We look forward to lighting a warm lamp for you again next time and hope that our "seclusion" will become your most familiar refuge during your travels. Best regards,
DariaBed
Zen Room (Double Bed)
Stay Date Aug 2024
Couples
3 Reviews
10.0/10
Outstanding
Posted on Oct 2, 2024
Nice hotel with good location, subway is very close, the is a shopping mall on the ground floors so it’s very easy to find food and other things. The staff were very nice, we enjoyed our stay!
Response from Property: We are delighted to hear that you found our hotels location convenient and enjoyed the proximity to the subway and shopping mall. Your kind words about our staff are truly appreciated. Were glad you had a pleasant stay and hope to welcome you back soon.
Guest User
Boutique Room (Queen Bed)
Stay Date Feb 2025
Couples
1 Reviews
9.5/10
Amazing
Posted on Mar 25, 2025
We had a lovely stay. The room was very comfortable and welcoming. The breakfast was fantastic especially the freshly made noodles with black fungus with an amazing chicken soup base. We really enjoyed our stay! Reception staff were incredibly helpful.
Response from Property: Dear Guest: We are very glad that you had a pleasant stay with us, especially your recognition of the breakfast and front desk service. We look forward to serving you again!
Guest User
Guestroom (Queen Bed)
Stay Date Jan 2025
Solo travelers
2 Reviews
10.0/10
Outstanding
Posted on Feb 19, 2025
Hidden Hotel is truly a hidden gem—located on the 7th floor of a swanky shopping center next to the ancient Xi’an city wall and Shu Yuan Men (书院门), the antique shopping district. The rooms are tastefully decorated with modern conveniences.
I want to give a special shoutout to Ms. Yin Ai Ping (尹爱萍), the front desk manager, who is incredibly warm and welcoming. She goes above and beyond to ensure every guest’s comfort and a pleasant stay in Xi’an.
Thank you, Ms. Yin!
Response from Property: To the guest: thank you very much for your love and affirmation of Xiaopu! We are honored to be called "hidden gems" by you. Your praise to the guest room and manager Yin Aiping is the greatest encouragement to us. We are always committed to providing every guest with a quality accommodation experience, hope to have the opportunity to welcome you again in the future, and wish you all the best in the days to come!
Guest User
Zen Room (Double Bed)
Stay Date Jan 2025
Couples
5 Reviews
9.5/10
Amazing
Posted on Feb 22, 2025
This hotel is difficult to find and does not guarantee smoke free rooms, but otherwise very clean with excellent service.
Response from Property: Dear guest, hello.Thank you for sharing your feedback! We truly appreciate your kind words about the cleanliness of our hotel and the excellent service provided by our team. We strive to maintain high standards in these areas, and it’s wonderful to hear that we met your expectations. We also take note of your concerns regarding the difficulty in finding our location and the lack of guaranteed smoke-free rooms. Your feedback is invaluable, and we will certainly look into improving our signage and online directions to make the hotel easier to locate. Additionally, we will review our room policies to explore options for better accommodating guests who prefer smoke-free environments. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Safe travels!
Cristian
Boutique Room (Queen Bed)
Stay Date Jul 2024
Couples
6 Reviews
10.0/10
Outstanding
Posted on Aug 9, 2024
Modern hotel located on the seventh floor of a shopping center. Very convenient for metro station and connections. Very clean and with extremely courteous staff
Response from Property: We are delighted to learn that you found our modern hotels location on the seventh floor of a shopping center convenient, especially with its proximity to the metro station. Your compliment on the cleanliness and our staffs courtesy is truly appreciated. Thank you for taking the time to share your positive experience.
Bong Dji Kiong
Zen Room (Double Bed)
Stay Date Apr 2025
Travel with friends
8 Reviews
10.0/10
Outstanding
Posted on May 11, 2025
Good location easy to go around with many shops around nearby hotel.
Response from Property: Dear Guest: Thank you for your kind review! We are glad that the hotel's prime location has facilitated your travel and shopping. We look forward to your next visit!
Sergii
Guestroom (Double Bed)
Stay Date Mar 2025
Family
8 Reviews
10.0/10
Outstanding
Posted on Apr 6, 2025
Very clean and good hotel. Good Chinese style breakfast.
Response from Property: Thank you so much for your glowing review! We're thrilled you found our hotel clean and enjoyed the Chinese - style breakfast. We look forward to hosting you again!
Guest User
Suite
Stay Date Jul 2024
Couples
4 Reviews
9.0/10
Great
Posted on Sep 1, 2024
All are good except the noise from the street. This hotel is not for those who sensitive with noise up to 12am.
Response from Property: Thank you for your feedback. Were glad you found most aspects of your stay satisfactory. We apologize for the street noise disturbance and understand it can affect guests comfort. Well look into possible improvements to mitigate this issue. Your input is valuable to us.
Till Meurer
Boutique Room (Queen Bed)
Stay Date Aug 2024
Couples
5 Reviews
10.0/10
Outstanding
Posted on Sep 29, 2024
Very nice Hotel and very friendly Service, Location also Perfect.
Response from Property: Dear guests:We are delighted to hear that you enjoyed your stay with us and found our hotel pleasant, the service friendly, and the location ideal. Your satisfaction is our utmost reward. Thank you for sharing your positive experience.