Anonymous User
October 8, 2025
We arrived late at night after a long drive. I had already noted in the booking that we needed two adjoining rooms. However, the rooms we were assigned were in an extremely remote location, almost at the end of the corridor, and upon entering, there was a strong smell of smoke. With children in tow, we had no choice but to request a room change. Although the new room was closer to the elevator, the sofa was a short one, inconsistent with the promotional photos. The next day, we discovered that our window faced directly onto the parking lot entrance and the kitchen chimney, and there was no balcony, making the comfort level extremely poor. During our discussion, the duty manager tried to shirk responsibility, claiming to be new and unfamiliar with the room types, but he has actually been employed for over three months (I saw your name in other reviews). His professionalism needs improvement. Although he later worked very diligently to bring in a longer sofa as a remedy, it took over an hour, leaving the room in a mess and severely impacting our check-in experience. Considering an average price of 1600 per night, and as a luxury hotel brand, room allocation and housekeeping services should not have these issues. I recommend choosing this hotel with caution. Additionally, none of the special activities included in our package were utilized.
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