Reviews of Mercure Hotel (Xi'an Bell Tower, Huimin Street)

Friendly and helpful staff. Great location. Good food in the area. Walk to northgate of city wall. Great breakfast!

The room was clean and well furnished. The staff was helpful and pleasant. Amazing stay considering the location and price point.

Beautiful hotel, very good position 5 minuter to the metro station. The rooms are beautiful and the staff is really good.

I had a very good experience staying in Xi’an thanks to the hotel staffs! They are very helpful and polite. They go extra mile to serve their clients. Kudos to 千贞 and the guy who helped me with “Hey tea” ordering. Best!

Great hotel with great facilities.

Located near BeiDaJie subway, mere 8 minutes walk taking exit B1. When you exit the station on ground level, walk towards the left and it’s about a 5-8 minute walk away. Hotel was nice and cleaned. Staffs were helpful whenever we had queries and were always friendly and polite. Special mention to Ms Duan, who arranged for the tour of the terracotta warriors. She went out of her way to even add her number on WeChat so that we could contact her in case we needed help. And with that, she added links for food options and other places of interest. That’s what I called first class service. 100% recommended for staying here

I am really pleased to have spent 8 days at the Mercure Hotel, Xi'an Bell Tower Muslim Street, in February 2025. It has an amazing staff, led by the outstanding Mr. Fan Yu Gan (范玉干). They went above and beyond in helping guests, making their stay comfortable, and solving all sorts of situations one might encounter while traveling in China. The location is perfect, situated in the center of downtown Xi'an, adjacent to the famous Muslim Quarter—where one can indulge in all sorts of delicious and one-of-a-kind local foods. The room is equipped with ample modern conveniences, including a state-of-the-art toilet. The housekeeping service is impeccable. There’s also a well-equipped gym and a self-service laundry room. I was particularly impressed by the buffet breakfast, which offered a large variety of options and had a chef on duty cooking to the guests' liking. All in all, I wholeheartedly recommend this hotel as a home away from home while exploring this ancient Chinese city.

Amazon hotel, even has robots doing the cleaning! Loved the rooms!

Room was clean and modern. Receptionis polite and helpful. Great location 200m from metro.

Great place to stay if you want to visit the Muslim food street. Very near bell tower and city wall too. Room is old though but clean. Service was good too

The Hotel is very conveniently located. Hotel Staff are extremely friendly and helpful. Juanjuan was especially very helpful and efficient. Starting from helping with luggage, calling taxi, early breakfast, every help we wanted we got that. The cleaning crews were very polite and friendly. Our room was very tidy. Hotel has guest laundry which is extremely helpful for travellers like us. I will recommend this hotel to friends and family. Great experience!!

All of the staff are great. Very friendly and attentive Clean and spacious room Location is good, near huimin street and is very near the metro line Tour booking available at front desk Appreciate the late check out provided at request

Perfect stay though our room was pretty small. Comfortable beds and room doesnt smell of cigarette smoke at all.

The staff were all very accommodating, in particular a lovely girl named 江晓. We liaise via WeChat 1 month prior to my arrival date and she took the trouble to provide information that I required even though she was on leave, which was totally impressive. When we arrived the front desk staff 范范，祥祥 patiently and graciously directed us to eateries where local eat and their recommendation was good. The breakfast spread is good as it provide ample local shaanxi cusine where we can sample them without having to go out and get the street food. They also have a free laundrette on the 12th floor. The hotel is located right behind Humin Street and 20 mins walk away from the Bell Tower. It is a totally pleasant and an enjoyable stay. Kudos to all the service staff.