Atour Hotel

Reviews of Atour Hotel

Atour Hotel

No.1 South Street, Beilin District, Xi'an, Shaanxi, ChinaSee Hotel Details
Atour Hotel
Atour HotelAtour HotelAtour Hotel
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Guest Reviews

9.4/10
Outstanding
2918 Reviews
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(2918)
Positive reviews(2855)
Reviews with photos/video(325)
Delicious breakfast(386)
Easy to get around(264)
Convenient location(249)
Friendly front desk staff(202)
Classy environment(186)
Nice elevator(76)
Close to metro(57)
Loved the night views(26)
Negative reviews(63)
Expat
Superior Queen Room
Stay Date Jan 2025
Solo travelers
113 Reviews
10.0/10
Outstanding
Posted on Feb 9, 2025
Staycation - Last Weekend of Holiday - Shopping Mall and Market, local frame shop, visiting the South Street located Western, *******, and Whiskey Lounges, Shopping Anju Alley and Walking around the Xi’an City Wall streets. Easy trek for locals and tourists. I grabbed a Tuk Tuk driver to do errands in between. Great Breakfast and Views from various locations in the hotel. Good price and late checkout. I slept well !!
6/18
Response from Property: Dear Duo friend: Hello! Thank you very much for your stay and praise! I am very happy to bring you good time memories of your trip. Your praise has given Duoer great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every Duo friend feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life
Davy
Elegant Queen Room
Stay Date Mar 2025
Solo travelers
11 Reviews
9.5/10
Amazing
Posted on Apr 5, 2025
The location couldn't be more perfect since it's literally by the South Gate of the Xi'An city wall. The gym is decent for a bit of workout, the laundry room is very functional. However, it can be noisy at night (I think there is a club nearby) and some rooms would smell cigarette. Don't hesitate to ask staff to change your room.
Response from Property: 在亞朵，總有不期而遇的温暖，在亞朵，總有不變的真心期待您的入住，在亞朵，總有一些可愛的朵兒在期待您回家哦! 在亞朵，總有不期而遇的温暖，在亞朵，總有不變的真心期待您的入住，在亞朵，總有一些可愛的朵兒在期待您回家哦！
Elisa Carolina Anne
Superior Queen Room
Stay Date Feb 2025
Couples
4 Reviews
9.5/10
Amazing
Posted on Apr 3, 2025
Nice location, very central. Hotelroom is clean. Laundry services are being offered, however is often busy during evening hours.
Response from Property: 在亞朵，總有不期而遇的温暖，在亞朵，總有不變的真心期待您的入住，在亞朵，總有一些可愛的朵兒在期待您回家哦! 在亞朵，總有不期而遇的温暖，在亞朵，總有不變的真心期待您的入住，在亞朵，總有一些可愛的朵兒在期待您回家哦！
Guest User
Guestroom - City-View (Double Bed)
Stay Date Dec 2024
Travel with friends
22 Reviews
9.5/10
Amazing
Posted on Jan 12, 2025
Great location near the south gate. Easy access to subway. Very clean hotel and nice staff.
Response from Property: The most beautiful thing is not to keep time, but to keep memories, just like the feeling of first meeting. Even an unintentional smile is the story we miss the most. I am very happy to see you spend a happy time at Duoer~'s home. Duoer~ looks forward to your visit again and wish you a pleasant journey.
John1988
Elegant Queen Room
Stay Date Mar 2024
Couples
3 Reviews
10.0/10
Outstanding
Posted on Apr 30, 2024
Nice hotel clean hotel wow
Response from Property: Wow, such a good review makes Duoer very happy. Thank you for your review. Your satisfaction and praise are an encouragement and motivation for Duoer. I believe that on the road of Atour's growth, Duoer will continue to keep its original aspirations in mind and work hard. I only look forward to bringing you more satisfaction and surprises. I look forward to your support.
Guest User
Superior Garden-view Queen Room
Stay Date Jul 2024
Business travelers
17 Reviews
8.5/10
Very Good
Posted on Aug 15, 2024
nicenicenicenice nicenicenicenice nicenicenicenice nicenicenicenice
Response from Property: 尊敬的朵友:您好!非常感謝您的入住與讚賞!很高興能為您出遊帶來美好的時光回憶。您的讚賞給予朵兒很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力於為每一位朵友有賓至如歸的入住感受，熱切期待您的再次光臨!歡迎您再回來體驗，祝生活愉快!
Kimbo11
Superior Garden-view Queen Room
Stay Date Jan 2024
Couples
50 Reviews
10.0/10
Outstanding
Posted on Apr 7, 2024
Rght inside the Old City walls. Clean, comfortable and frienly staff.
Response from Property: 因為選擇，我們在這裏相遇，因為信任，就此拉近了我們的距離。因為愛所以用心，在朵兒心裏每一位朋友都是久逢的老友，感謝您如此用心和觀察為朵兒點評。朵兒一定不忘初心，努力前行。您的眼裡有西安美景，而朵兒的眼中衹有您滿心的歡喜。期待您的下次入住！
Guest User
Elegant Queen Room
Stay Date Nov 2022
Solo travelers
5 Reviews
8.0/10
Very Good
Posted on Dec 29, 2022
Overall stay was great. The location was perfect. Warm nice rooms. But then I went for breakfast. I had a train scheduled for 9am and hoping to have a quick breakfast and leave. 7:05 the door the restaurant is closed. I knocked on the door saying I have a train later…no reaction. I went to the front desk to show them it’s closed. No reaction…well… it’s 7:15 and I’m still by the door
Response from Property: Dear friends, in Atour, there is always unexpected warmth. In Atour, there is always the same sincerity looking forward to your stay. Duo Duo is full of motivation. Our hotel is on the edge of the city wall, and the room is You can enjoy the beautiful scenery of the city wall and the lantern show, especially at night. Sitting by the window, drinking a cup of tea, admiring the scenery, sometimes waiting for a close person, a long life is like a lifetime, but there is nothing wrong with slowing down It’s ok, slow down, and you can turn every expectant look into a final smile. Slow down, you can take every encouraging and tolerant smiling face as the most beneficial belief in Duo’er’s heart. I look forward to seeing you again~
hjenny
Superior Garden-view Queen Room
Stay Date Mar 2023
Business travelers
4 Reviews
7.5/10
Posted on May 8, 2023
Window in room looks out into a fake "outside" which is an interior with some electric light Loud music from roof party until 2am despite many phone calls Everything else was fine. Convenient location. Nice staff
Response from Property: I'm really sorry that I didn't take good care of you and didn't give you a great stay experience. . Duoer is very sad, but I still hope to get your valuable suggestions. You are welcome to call the 24-hour service hotline to give us your suggestions at any time~ I hope you will give us another chance, Duoer will not let you down, looking forward to your next choice
steven henry
Superior Garden-view Queen Room
Stay Date Mar 2023
Family
1 Reviews
8.0/10
Very Good
Posted on May 1, 2023
The hotel is relatively new. Advertised name "A-Tour" and actual hotel name is different, so hard to find on local DiDi app, or iphone map, but we worked it out eventually. Breakfast is half western with basic choices, coffee machine is a challenge and never not hot enough. Breakfast on the outside deck overlooking the wall was quite relaxing. Lots of shops around close, including Dairy Queen and several coffee shops just out the front, KFC, Pizza, Macca's and numerous good local restaurants within very a short walk. Rooms are big enough, comfortable and clean, the bed is soft, a big bonus to find in China in the budget range hotels. My opinion, it's a good choice as it's easy on the budget.
Response from Property: 最好的旅行,就是在亞朵,發現一種久違的感動。而在千萬人之中，沒有早一步，也沒有遲一步，朵兒們慶幸遇見你，有錯過才會有新的遇見；緣分就是，不早不晚，恰恰剛好。朵兒也在不斷成長，希望可以給您提供更加完美的服務。
Guest User
Superior Garden-view Queen Room
Stay Date May 2023
Travel with friends
6 Reviews
10.0/10
Outstanding
Posted on Jun 4, 2023
Very nice Hotel in the center of Xi‘An👍
Response from Property: 哇哦，看到小主的五分點評，朵朵渾身充滿了動力，我們酒店在城牆邊上，城景房可以飽覽城牆和燈展的美景，尤其是晚上景色更加美，坐在窗邊，品一杯清茶，賞着景，有時候等一個知心的人，漫長的如同一生，但是慢一點又有什麼不可以呢，慢一點，才能把每一個期待的眼神轉化為最後的笑逐顏開，慢一點，才能把每張鼓勵包容的笑臉當做朵兒心底最有利的信仰，期待您的下次光臨！
oldErick
Superior Garden-view Queen Room
Stay Date Aug 2023
Family
3 Reviews
10.0/10
Outstanding
Posted on Oct 2, 2023
Very Good
Response from Property: 走在一起是緣分，一起在走是幸福。有了您的支持和陪伴，我們既欣慰又欣喜，我們一定再接再厲，為親們提供更優質的服務，您的滿意，是我們不懈的追求！
Guest User
Superior 2-bed Room
Stay Date Apr 2025
Travel with friends
1 Reviews
10.0/10
Outstanding
Posted on May 14, 2025
The front desk staff is very enthusiastic and the experience is very good. The hotel is in a great location and is very convenient to go anywhere. The hotel lobby is also relatively large. It is worth recommending! I will choose this hotel next time I go to Xi'an…
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Response from Property: Because of choice, we met here, and because of trust, we are closer. Because of love, we are attentive. In Duoer's heart, every friend is an old friend who has been seen for a long time. Thank you for your careful and observational comments for Duoer. Duoer must not forget the original intention and work hard to move forward. You have the beautiful scenery of Xi'an in your eyes, and Duoer's eyes only have your full joy. Looking forward to your
Guest User
Guestroom - City-View (Double Bed)
Stay Date Apr 2025
Solo travelers
2 Reviews
10.0/10
Outstanding
Posted on May 5, 2025
The room is clean and tidy. The best thing is the location. It is very close to the South Gate. You can see the city wall up close in the hotel restaurant. There are resident singers at the door every night. It is very convenient to buy souvenirs and eat nearby. Next door is the Beilin Museum and Shuyuan Street. For this location, it is still worth staying. It’s just that the price is a bit expensive during the May Day holiday.
Show OriginalGoogle Translated
Response from Property: Dear little master~ Thank you for your affirmation, your affirmation is the greatest support for Duo Xiaoer! Duo Xiaoer is honored to receive your full praise, and the feeling in my heart is sweeter than tasting honey. Duo Xiaoer will continue to maintain high-quality service~ Thank you for sharing this love with everyone. Satisfaction is just the starting point. At Atour, we believe that guests are neighbors, so we are particularly concerned about everything in your room. Duo Xiaoer will definitely show you a better self and stay by your side. Remember to come often~~~
Guest User
Guestroom - City-View (2 Beds)
Stay Date Mar 2025
Family
19 Reviews
8.5/10
Very Good
Posted on Apr 29, 2025
The location of the hotel is still very good. It is not far from major attractions, and the transportation is relatively convenient. It is close to the subway entrance and Yongning Gate, which can be reached on foot. The brand service and overall comfort of the bedding are still OK, but I think the problem of this hotel lies in the decoration. The sound insulation effect is not very good. I can always hear the sounds of other people's rooms, and the sound of slamming doors is also very heavy, especially the sound of the air conditioner outdoor unit on the top floor. Not only is the sound loud, but it also causes the room to vibrate, which has a great impact on sleep. If you live in a room on the 5th floor, you basically can't rest well. Then the layout of the water pipes and basins in the room is not very reasonable, and the toilet toilet seat is loose, so I feel that the problem of this hotel lies in the decoration. For the service, it is still generally good. I hope that the shortcomings can be actively improved! ! !
Show OriginalGoogle Translated
Response from Property: Thank you for your stay. I am sorry that you did not have a better experience during your stay. Thank you for your valuable suggestions. I am sorry for wasting your precious time. The hotel attaches great importance to the facilities you reported, because every room in Duoer's home has been checked layer by layer. We have conveyed your comments on the hotel to the hotel management. The hotel attaches great importance to the problems you raised and will actively improve them in the future. Duoer will reflect on itself, work hard to improve its shortcomings and enhance the stay experience. Duoer is very sad, but still hopes to get your valuable suggestions. You are welcome to call the 24-hour service hotline at any time to give us your suggestions~ I also hope you will give us another chance. Duoer will not let you down and look forward to your next choice!