Hotels in High-tech Zone, Xi'an

Traveling to Xi'an, a friend recommended the W Hotel, but I'm really tired of the 'nightclub vibe.' Influenced by Dr. Shepherd's recommendation, I still chose to stay at The Ritz-Carlton, Xi'an. I previously stayed at The Ritz-Carlton Reserve in Jiuzhaigou, and the experience was undoubtedly breathtaking. This was my first time staying at an urban Ritz-Carlton hotel, and I can say that from the personalized butler service and impeccable hygiene to the hardware and the club lounge, which The Ritz-Carlton is most proud of, it was truly a home-away-from-home experience. The Ritz-Carlton, Xi'an, reportedly opened in 2020, so it's been five years, but the hardware shows no signs of aging, indicating the hotel's significant investment in maintenance. The cleanliness is also impeccable, and my favorite remains The Ritz-Carlton's bedding. This time, I booked an Executive King Room, and the hotel upgraded me to an Executive Suite based on availability. The larger and more comfortable space was very satisfying. In particular, the bathroom was very spacious and felt entirely un-cramped. The bathroom fixtures are TOTO, and the toiletries are from Diptyque's Fig collection. The room featured many design elements blended with the city of Xi'an, but what I want to praise most is the elevator lobby design (it makes you want to linger and wait longer). Special praise for the butler service: I've heard many complaints about Marriott's butler service being nominal, but I truly experienced it at The Ritz-Carlton, Xi'an. Before check-in, I received a call asking about my preferences. Upon arrival, the butler personally came downstairs to greet me, offered a discount on part of the Mini Bar, and presented a custom Xi'an Terracotta Warrior small lion. After check-in, they also gave me a tour of the hotel's restaurants and wellness facilities, which greatly helped me get a better and more comprehensive understanding of the hotel. I later learned that my butler was an intern, but their professionalism and hospitality could easily rival that of a full-time employee. Regarding the laundry service: Laundry service was included in my package, and the service was truly meticulous and professional. More praise for the Executive Lounge: The Ritz-Carlton's Executive Lounge is a signature feature of the hotel, truly allowing for 'five meals a day.' Starting from afternoon tea, through evening happy hour, and extending to brunch, it's essentially an all-day offering. However, during the off-season, the lounge had fewer people, and while the breakfast selection wasn't extensive, it was very quiet. For a full hotel breakfast experience, I'd still recommend going to the 3rd floor. The two service staff in the lounge were also very attentive, truly delivering service with a smile! The Ritz-Carlton Xi'an's lounge is genuinely enormous, with interconnected floor-to-ceiling windows offering panoramic views of Xi'an. If your budget allows, I highly recommend an executive room, as the lounge privileges are simply irresistible. Finally, a sincere thank you to my private butler, Bruce, for providing me with a perfect stay! The Ritz-Carlton, Xi'an, deserves a full five-star rating.

It's great. We upgraded the room type for free and also got free breakfast. All the staff in the hotel are very nice. The air conditioning works very well. They also provide afternoon tea and midnight snacks every day. I will continue to stay here when I come to Xi'an in the future.

Our family stayed in this hotel for 5 nights on our summer vacation. We have traveled to a lot of different places around the world, but Radisson Red Xi’an is definitely on the top list. The facility is very new and modern, rooms are clean, breakfast buffet is high quality and meets different needs. The location is great too. Subway is a few steps away from the hotel, you can easily go visit anywhere in the city by subway. And you also have free self service laundry, which is so convenient. The staff are friendly. Allen at the front desk is a great person. He is polite and provides a lot of help to us. It is highly recommended. We will definitely stay here again for our next visit!

We chose this hotel for our honeymoon. We were initially hesitant about staying at the Grand Hyatt due to its distance from most attractions, but ultimately decided on it because of the spacious rooms. Kelsey contacted me a day before our arrival. Upon learning it was our honeymoon and that I'd ordered flowers and a cake, she thoughtfully offered to sign for them and place them in our room in advance. She even went the extra mile by decorating the room beautifully and leaving a hand-drawn card. She was also incredibly helpful, resolving all our questions and issues during our stay. Kelsey truly deserves a shout-out, more so than the hotel itself! When hotels are otherwise comparable, service is what truly sets them apart. The breakfast selection was quite limited, but their Roujiamo (Chinese meat sandwich) was hands down the best I had during my four days in Xi'an! The same young chef who prepared Shuipen Yangrou (lamb soup) on the morning of the 16th and Roujiamo on the morning of the 17th was truly the star of the breakfast service! He was incredibly patient, meticulous, and always went out of his way to accommodate various requests. His excellent service completely erased my initial disappointment with the otherwise limited breakfast options.

The room is spacious and quite comfortable. The services are very good in all aspects. Transportation is very convenient. The breakfast is also very good. The High-tech Zone is relatively quiet and very close to the subway. I will choose here again if I have the opportunity.

The hotel service is really good! This is my first time staying in this hotel when I came to Xi'an. The environment is very good! The decoration is very warm. The girl at the front desk enthusiastically introduced me to the attractions and food in Xi'an. The guy at the front desk also handled the problem in a timely manner and reminded me that there was an umbrella in the room. I will stay in this hotel again next time. It is worth recommending. When I left, I was given a small gift. It was really thoughtful. I was also given 2 bottles of water to take with me. It was a great experience.

This hotel is really worth it. Although it is not as amazing as the net red store, the functions and services required for family outings or business trips are all available. It has rained in Xi'an these days. It is inevitable that the mud is covered with pants and feet when you go out to play for a day. I can get clean clothes early the next morning, especially for the room sister. My child's pants I washed by hand and didn't dry. When I was doing the renewal of the room, I took it and dried it and put it back. I washed a lot of clothes last night. I went to get it today. The room sister has already folded it neatly for me. I have to say that the breakfast here is also very good, especially I like corn porridge and eight treasure porridge, very delicious, full and full, go out to the waves 🌊

We stayed at the hotel and decided to try their buffet. The tall, bespectacled young man at the buffet entrance was exceptionally helpful; he even thoughtfully gave our child a small drink when we were leaving. The swimming pool was clean and the water temperature was perfect. The front desk service was also outstanding, and they kindly upgraded us to an executive suite! Overall, it was a highly satisfying experience! From the comfort of the sofa in our room, the view outside the window was truly stunning. I even managed to capture the sunrise over the Qinling Mountains in the morning!

The hygiene needs to be improved. The towels are stained, the chairs are dirty, there is a lot of limescale on the bathroom floor, the skirting boards at the door are rotten and broken. Many details are not ideal. This room type is suitable for one person. First, it is small in size, and second, the bathroom and toilet share a door, which is inconvenient for two people.

Ha, there are a lot of barbecues downstairs in the hotel, and the hot pot tastes especially good. I would like to thank the girl at the front desk for recommending me to the barbecue next door. It's delicious 😋 and not expensive. Because we were staying in the hotel next door, the boss gave us a discount. Then I brought my baby without a bib, and asked for an apron for the baby, but he didn't want to wear it and kept crying. Then we went to the front desk to get a fruit for the baby, thinking of coaxing him to eat the meal first, but it didn't work. When the front desk staff saw it, they hurried over to get snacks for the baby, and specially got a little bear towel for the baby, which was considered quiet. He played with the hot pot by himself, and knew to wipe his mouth with a towel and laughed, haha ​​😆 I feel that this hotel is different from the hotels I have stayed in before. Other places are over after checking in, and the feeling of living here gives people a very relaxing feeling. Everyone is polite and sincere without seeming to be too deliberate, which makes people feel very comfortable and happy, which is very different from the hotels I have stayed in before, and it is the service attitude, and it is that kind of relaxed and pleasant atmosphere. I like it very much. The facilities are complete, and the washing machine is very convenient, but we didn't have the opportunity to use it. Only a pair of socks was washed by the eldest sister [covering face]!