Tuke China Hotel

Tuke China Hotel Reviews

Tuke China Hotel

No.163 Eastern District, Mingfa Square, Siming District, Xiamen, Fujian, ChinaView Hotel Details
Tuke China Hotel
Tuke China HotelTuke China HotelTuke China Hotel
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Tuke China Hotel Guest Reviews

4.5/5
Good
716 Reviews
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(716)
Positive reviews(661)
Reviews with photos/video(151)
Friendly front desk staff(105)
Large rooms(92)
Classy environment(70)
Easy to get around(43)
Would stay again(36)
Delicious breakfast(18)
Excellent room layout(8)
Located downtown(7)
Negative reviews(55)
Luobodunbaicu
Deluxe Queen Room
Checked in May 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on May 8, 2024
The room is very big, which is the layout I like, with a ventilated balcony and a great view outside! It is the level that I will choose in the future. Thank you for the patient service of the front desk lady, it is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Chenanan
Tuxiang Deluxe Big Bed Room
Checked in Apr 2024
Travel with friends
2 Reviews
2.0/5
Posted on Apr 18, 2024
When I woke up at almost 9 o'clock, there was no cold water toilet and I couldn't flush it. I called after 10 o'clock and asked twice about what I could use to bathe with water. It was delayed and I couldn't give a clear time. As a result, I couldn't go out to the hotel. There was no mechanism to solve the problem of smelling the drain in the morning. I don’t know if it’s the smell coming from the drains. Only the hot water is very hot, so I can’t take a shower. I’ve been waiting for 2 hours and still no response to give the customer a solution.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, I would like to express my sincere apologies. We have already reported the water problem you raised to the engineering department for processing and resolution. According to the investigation and feedback from the engineering department, the water pipe in your room suddenly broke. I am really sorry. I apologize to you again for the room facilities. We will conduct regular inspections and maintenance. If you have any questions during your stay, please feel free to give us feedback. We will actively handle and resolve them for you. I am sorry again for your bad stay experience. We will coordinate self-inspection among various departments. I believe that you will not be troubled by these problems when you stay in the hotel again. We look forward to your next visit!
Guest User
Deluxe Queen Room
Checked in Apr 2024
Other
4 Reviews
5.0/5
Outstanding
Posted on Apr 8, 2024
I stayed in a fairy hotel! It feels like I haven't stayed in a hotel room that I am so satisfied with for a long time! Facilities: Everything you need, convenient and free parking! The room is very large, the mattress is comfortable and good to sleep on, thumbs up 👍 The toilet curtains are all smart and advanced~ Hygiene: very clean, almost perfect Environment: quite quiet. If you have high requirements for sleep quality, you can go to the service: good, takeaways are delivered by smart robots, and the elevators need to swipe cards to reach the floor, so the personal safety and privacy of residents will be better protected! In short, this is a good stay experience, and I hope it can be maintained as always.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for giving us a 5-point praise in your busy schedule! Every city always has a reason to miss, every season has a scenery that we can't miss, and every hotel has their sweet and warm memories. I hope that Tuke China will be the warmest and most unique one in your memory! Providing the best service to guests at any time is the purpose of our hotel. We will continue to work hard and be ready for you to come back at any time. Finally, I wish you a happy life and smooth work!
Guest User
Tuxiang Deluxe Big Bed Room
Checked in Mar 2024
Solo travelers
73 Reviews
4.0/5
Very Good
Posted on Mar 11, 2024
The laundry room and gym are shared and a bit crowded, but not many people use it, so it doesn't bother you. The room space and facilities are good. The exhaust fan in the bathroom has some problems. After washing for a long time, the steam condenses on it and drips down. The parking lot is not big, and it is inconvenient to enter and exit. You have to ask the lobby security to open the gate remotely.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Tuzun Family Suite (Comfortable Bathtub + Spacious Ambiance)
Checked in Feb 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Feb 10, 2024
Facilities: Complete facilities, each room has a large color TV, central air conditioning, and a smart toilet. Hygiene: The sanitation is good and you can stay with peace of mind. Environment: Located near the city center, close to the subway entrance, convenient for travel. Service: The service is very good, with maintenance personnel on call 24 hours a day, and any problems will be solved immediately.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for giving us a 5-point praise in your busy schedule! Every city always has a reason to miss, every season has a scenery that we can't miss, and every hotel has their sweet and warm memories. I hope that Tuke China will be the warmest and most unique one in your memory! Providing the best service to guests at any time is the purpose of our hotel. We will continue to work hard and be ready for you to come back at any time. Finally, I wish you a happy life and smooth work!
Lvxingzhe0703
Tuxiang Deluxe Twin Room
Checked in Feb 2024
Business travelers
12 Reviews
5.0/5
Outstanding
Posted on Apr 24, 2024
The service was very good. The guy at the tea shop at the gate was very enthusiastic. I drank a lot of authentic Fujian tea. The hotel room was also very good. I highly recommend it.
Original TextTranslated by Google
Response from Property: Hello! Thank you for giving us a 5-point praise in your busy schedule! Every city has its own reasons for missing, every season has its own scenery that we can't miss, and every hotel has its own sweet and warm memories. I hope that Tuke China will be the warmest and most unique one in your memory! Our hotel's purpose is to provide the best service to our guests at any time. We will continue to work hard and be ready for you to come back at any time. Finally, I wish you a happy life and smooth work!
Sarah
Deluxe Queen Room
Checked in Feb 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Apr 16, 2024
A must-stay hotel for business trips, convenient for travel, many dining options, and a good hotel environment. I stay at this hotel almost every month when I come to Xiamen. More importantly, the service is very good
Original TextTranslated by Google
Response from Property: Hello! Thank you for giving us a 5-point praise in your busy schedule! Every city has its own reasons for missing, every season has its own scenery that we can't miss, and every hotel has its own sweet and warm memories. I hope that Tuke China will be the warmest and most unique one in your memory! Our hotel's purpose is to provide the best service to our guests at any time. We will continue to work hard and be ready for you to come back at any time. Finally, I wish you a happy life and smooth work!
Anonymous User
Tuxiang Deluxe Big Bed Room
Checked in Dec 2023
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Jan 7, 2024
The room is big and clean. An auntie comes to clean regularly. The takeaway is also delivered by a robot. The privacy is very good. When you get off the car, there is a front desk to help you pick up your suitcase.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for giving us a 5-point praise in your busy schedule! Every city always has a reason to miss, every season has a scenery that we can't miss, and every hotel has their sweet and warm memories. I hope that Tuke China will be the warmest and most unique one in your memory! Providing the best service to guests at any time is the purpose of our hotel. We will continue to work hard and be ready for you to come back at any time. Finally, I wish you a happy life and smooth work!
Guest User
Tuxiang Deluxe Big Bed Room
Checked in Dec 2023
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2023
The room is clean and tidy The front desk service is enthusiastic. As soon as I arrived at the hotel, the security guard took the initiative to help me with my luggage. The breakfast was very rich and delicious. The room attendants were also very polite. The room was clean and the hotel was very convenient to find. It is convenient to go anywhere. This hotel I chose for this business trip is really great. I will continue to stay here next time
Original TextTranslated by Google
Response from Property: Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether it is for business trip or travel. We sincerely look forward to your visit again!
Guest User
Tuxiang Deluxe Big Bed Room
Checked in Dec 2023
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2023
The service attitude is very good, the transportation is very convenient, the environment is also good, the hotel has an elevator, it is also quite large, the barrier-free passage is also very considerate, it is really convenient to wash and dry clothes, the key is that the hotel's disposable supplies are very convenient and comprehensive, the front desk brother is very enthusiastic
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for giving us a 5-point praise in your busy schedule! Every city always has a reason to miss, every season has a scenery that we can't miss, and every hotel has their sweet and warm memories. I hope that Tuke China will be the warmest and most unique one in your memory! Providing the best service to guests at any time is the purpose of our hotel. We will continue to work hard and be ready for you to come back at any time. Finally, I wish you a happy life and smooth work!
Guest User
Tuxiang Deluxe Big Bed Room
Checked in Dec 2023
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2023
The front desk was very nice and gave us a small gift! The hotel has a washing machine, so remember to use it! It can be dried directly, which is really convenient! There are free tea bags in the room, and you can ask them directly if you don't have enough. The service is really good, and the auntie in the room is also very enthusiastic. You can take a taxi to the hotel entrance, which is very convenient! The overall stay is not bad!
Original TextTranslated by Google
Response from Property: [The hotel is equipped with laundry, tea room, conference room] The hotel public area is equipped with 24-hour self-service laundry, 24-hour gym, open tea room and other supporting facilities. [Business meeting room for 80-300 people] [Banquet hall for 100-300 people] Various sizes of conference rooms and banquet halls can meet your different business needs. All the staff are very grateful for your good comments on Tuke China Hotel.
Anonymous User
Tuxiang Deluxe Big Bed Room
Checked in Dec 2023
Business travelers
12 Reviews
5.0/5
Outstanding
Posted on Jan 24, 2024
This hotel is a good choice for business trips. The front desk staff upgraded the room enthusiastically. It was a very good stay. There are also abundant food around.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for giving us a 5-point praise in your busy schedule! Every city always has a reason to miss, every season has a scenery that we can't miss, and every hotel has their sweet and warm memories. I hope that Tuke China will be the warmest and most unique one in your memory! Providing the best service to guests at any time is the purpose of our hotel. We will continue to work hard and be ready for you to come back at any time. Finally, I wish you a happy life and smooth work!
benben1231
Tuxiang Deluxe Big Bed Room
Checked in Dec 2023
Business travelers
15 Reviews
1.0/5
Posted on Dec 18, 2023
Big mistake, I don't want to come here again in my life! The room is very small and the bed is very hard. The takeaway is delivered by the doorman above the tenth floor. The doorman complained that he was very busy and asked me not to order takeaway in the future. After reporting it, the front desk said that I complained to the delivery man, and the old man came directly to the door and cursed, so scared that I dared not open the door. The front desk apologized and upgraded the room the next day. When changing rooms, the cleaning lady at the door scolded: Why do you have to change rooms after using the bed? Speechless, couldn't I sleep on the bed yesterday? The balcony door of the room was not closed tightly, and the wind was very strong and noisy. The door was whirring all the time, and I couldn't sleep all night.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, I would like to express my sincere apologies. According to the issue you raised about the uncivilized language used by the security and room attendants, we have already reported it to the managers of various departments. After verification, we have issued training warnings to the corresponding employees. We will also strengthen employee training in the future. If you have any questions during your stay, please feel free to give us feedback. We will actively handle and solve them for you. We are sorry again for your bad stay experience. We will coordinate self-examination of various departments. I believe that you will not be troubled by these problems when you stay in the hotel again. We look forward to your next visit!
Xiangsiwangsheng
Tuxiang Deluxe Big Bed Room
Checked in Apr 2024
Business travelers
6 Reviews
2.2/5
Posted on Apr 20, 2024
The floor is not clean, with hair and black sludge. The bathroom is small, and there is no separation between wet and dry areas. The bathroom floor is wet when you take a shower. There is no footrest. The floor drain is not odor-proof, and the bathroom sewer smells. There is no table for boiling water in the kettle, so you can only put it on the bedside table. The overall decoration is average, and it is at the level of a fast hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your pertinent comments. You let us know that we still need to work harder. We will continue to improve management, service processes and other aspects to ensure the comfort of every guest. I sincerely hope that you can feel our changes when you stay next time. I wish you a happy life!
Anonymous User
Tuzun Family Suite (Comfortable Bathtub + Spacious Ambiance)
Checked in Apr 2024
Family
6 Reviews
3.5/5
Posted on Apr 23, 2024
Overall it's not bad, but it's a bit weird: 1) It is obviously a family room for the whole family, but the bathroom is translucent, which is very embarrassing. The bathroom door got stuck and couldn't be opened, but the hotel staff later helped to fix it. 2) The room is not equipped with a telephone, which is not convenient for overseas guests. A lot of things happened during my stay this time. The toilet kept flushing when I sat on it, I was bitten by mosquitoes and couldn't sleep all night. As a result, I had to go to the lobby to find the staff every time. 3) There is no wallet in the room, and valuables cannot be placed in the hotel room.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, I sincerely apologize. We have reported the equipment problem to the engineering department. Our rooms are equipped with landlines. If you have valuables that need to be stored, you can take them to the safe deposit box at our front desk. I hope you can see our improvements when you stay next time. I wish you a happy life!