Xiamen Moutain and Sea View Homestay(Huandao Road Zengcuo"an Branch)) Reviews

Response from Property: Thank you for your kind review! It is our store's purpose to provide customers with high-quality service, a comfortable and warm environment, and neat and clean hygiene to make customers feel at home. Welcome to visit again! Thanks!

Response from Property: Thank you for your satisfactory review. The B&B is located next to Huandao Road, opposite the seaside, and very close to Gulangyu Pier, Zhongshan Road, Botanical Garden, Convention and Exhibition Center, and Xiamen Station. It is the best choice for your travel and vacation. I wish you a happy journey and all your wishes come true.

Response from Property: Thank you for your satisfactory review. The B&B is located next to Huandao Road, opposite the seaside, and very close to Gulangyu Pier, Zhongshan Road, Botanical Garden, Convention and Exhibition Center, and Xiamen Station. It is the best choice for your travel and vacation. I wish you a happy journey and all your wishes come true.

Response from Property: Thank you for your satisfactory review. The B&B is located next to Huandao Road, opposite the seaside, and very close to Gulangyu Pier, Zhongshan Road, Botanical Garden, Convention and Exhibition Center, and Xiamen Station. It is the best choice for your travel and vacation. I wish you a happy journey and all your wishes come true.

Response from Property: Dear customer, thank you for taking the time to share your stay experience. I deeply regret that our service did not meet your expectations. Please believe that your feedback is important to us, and we will go all out to improve and optimize; here, I sincerely apologize to you and promise that we will take immediate action to ensure that similar problems do not happen again! I apologize for the room size issue. I understand this may have impacted your stay. We will re-evaluate the room layout and provide more suitable options to meet the needs of different customers. When it comes to sewer odor issues, we understand how unpleasant this can be for you. Rest assured, we have our professional team in place to carry out a thorough inspection and cleaning to ensure your stay is fresh and pleasant. I understand the price issue you mentioned. We always strive to provide value for money accommodation experience. Due to the surge in market demand during the Spring Festival, our prices did adjust. We understand. This may cause you inconvenience, but please believe that we provide better service and rich experience. Regarding the privacy issues you mentioned, your privacy is of the utmost importance to us. We have begun to strengthen privacy protection measures, including installing more private curtains and enhancing staff training to ensure that your privacy is fully respected and protected. Thank you very much again for your compliments, we value your recognition. The lady at the front desk is the pride of our team. Her professional attitude and enthusiastic service are the standards we have always pursued. We will convey your appreciation to her and encourage her to continue her excellent performance. For this evaluation, we will analyze the case and find a solution in time to avoid it happening again!

Response from Property: Dear guest, thank you for your review of our hotel. We are sorry that you were not satisfied with your stay. The room you reported cannot be locked. After inspection, we found that the door frame was slightly displaced, causing the door frame to not be locked. To address this issue, we have also installed anti-theft links. Someone swiped the card to open the door in the morning because it was raining heavily. The boss was worried about the rain coming in if the window was left open, thinking that there were no guests staying in that room. It is true that the front desk was negligent and did not communicate well. After discovering that there was a guest, he immediately left and sent a message to the front desk to say sorry. Originally, I wanted to apologize to you in person when I checked out at noon, but when you checked out at noon, it happened to be lunch time and the front desk was unattended for lunch. I am really sorry that I could not apologize to you in person. Normally, the room card is one for each room. The tenants in the hands of other tenants can only open their own rooms, not other rooms. In other words, only we have a spare card to facilitate cleaning and to open the door when the guest's room card is left in the room. We have a record of which spare cards we have, and the store monitors these. It is true that we did not intend to enter. You don’t have to worry about the safety of your room. We regret that we did not give you a good check-in experience. We hope you can be given a chance to apologize and wish you a happy life!

Response from Property: Dear guest, the room is arranged on the first floor because the room type cannot be adjusted due to the existing guest's extension. Please understand~ First of all, regarding the price issue, it is true that during the Spring Festival, due to the surge in demand and tight housing supply, our prices have been adjusted. This is a normal adjustment based on market supply and demand, but we also understand that this may cause some trouble to some guests. Please believe that we are not raising prices maliciously, but are trying our best to ensure that you can get basic accommodation guarantees while maintaining reasonable profits. Secondly, regarding the quality of service, we deeply regret that it did not meet your expectations. We have been committed to improving service quality, including strengthening cleaning, improving room design, etc., to provide a better accommodation experience. But we also understand that sometimes our services may still have shortcomings and need continuous improvement and improvement. In response to your feedback, we will carefully review our service quality and pricing strategies and strive to provide more value-for-money services. At the same time, we also very much welcome your valuable suggestions and comments to help us continue to improve and improve. Your feedback is the driving force for our progress, and we sincerely appreciate your support and concern for us. Finally, thank you again for your feedback and look forward to your next visit to our place. We will do our best to provide you with a better accommodation experience and make you feel the warmth and comfort of home.

Response from Property: Thank you for your valuable comments. I am really sorry for what you said. We will improve the shortcomings!