Guest User
November 21, 2023
Let me summarize first. This is the worst Hanting hotel I have stayed at in so many years of business travel. It completely damages the brand of Hanting. It is recommended to cancel it.
1, attitude 0 points
Because I was in a hurry and went through the airport security check, this hotel confirmed my reservation before 6 o'clock. I called at 6.10 to discuss canceling the reservation. It was overtime for 10 minutes. Then this hotel refused to let me cancel. The attitude was bad and there was no guarantee at all. There is room for negotiation, because I have been traveling on business before and I can negotiate to cancel the subscription. If you really don't want to give up, then forget it. Even if I go overtime for a few minutes, I'll be unlucky. If you want to book this place, you have to think clearly that this place won't let you back out.
Because they refused to give up, I contacted the Hanting store on Zhongshan Road. They confirmed the order before 12 noon and the time limit was 6 hours. They immediately replied that I could cancel the order. It was also Hanting, and they made a decision. Therefore, it is suggested that this kind of Hanting can be cancelled.
2. Quiet and comfortable 0 points
This hotel is located downhill from the road, at a traffic light, and there is a row of empty corridors below the door. These conditions add up to a great deal! extremely! Invincible! Big noise! If you have trouble sleeping, you can just pass this hotel. I personally tested this hotel and it can make you unable to sleep. Because when I saw this situation at the front desk, I discussed with the front desk to help me arrange a room with a higher floor and a quieter room. After all, I also booked a business king room. When I went to the room, I saw that the window next to the road was not very quiet. Understandable. I called the front desk and was told that this room type was on the roadside, so there was no solution. In fact, if you tell me at the front desk in advance, I can downgrade the room type. I only stayed for one night, so I could sleep well, but the front desk didn't inform me about arranging a quieter room in advance, which seemed like I was being deceived first.
3. After-sales service: 0 points
Everyone who went out to have fun didn't get a good rest all night, and they didn't want to worry too much about him and affect their mood. But the subsequent operation was more powerful. The hotel suddenly added me on WeChat during the day. Because my luggage was stored at the front desk, I agreed. As a result, the cool operation came. I added WeChat to get good reviews. This is because this hotel is used to getting bad reviews, but it still gets good reviews. In fact, the score is not low, 4.6, and it is also based on Hanting. After so many years of business travel in the north, south, central and west of China, Hanting has always left me with the same impression. It's pretty good. At least it's a formal business. I've never seen this hotel get good reviews, so the rating of this hotel may be to deceive people. Because the situation I stayed at this hotel really damaged the image of Hanting. At least this hotel has good reviews. Due to the echo of the traffic lights and the corridor on the roadside, it is not suitable for Hanting to open here, so it is recommended that Hanting cancel this place. After spending a day in Xiamen, I added WeChat to ask for good reviews, but I didn’t have time to respond, because my impression was originally not good, and the impression was relatively bad, but I didn’t want to be in the mood of image parade, and ended up being harassed and sent messages non-stop. If you don’t reply, I’ll keep sending it and give you a pat at the end. . . Is this a guilty conscience or a performance review? I haven’t seen it before, please go to a regular store, what is this? ? ?
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