Jerry0428
November 3, 2022
From 8:08 in the morning, there was clanging and clanging near the rooms near the hotel. I was woken up by the crackling noise. I thought I’d finally come out and planned to spend some money to buy a quiet night’s sleep, but I didn’t Thinking of this hotel, although I have stayed in this hotel so many times before, I am also a regular customer, and I feel that the experience is not bad, but this time it is really enough to disappoint and stop the idea of continuing to stay.
The nearby residential area has recently been renovated, and customers can hear it clearly in the room, and it affects rest. At least when checking in, whether it is at the front desk, customer service or staff should remind, but the girl the day before the night of check-in No reminder. The boy the day before the next day told me that the person didn't remind me enough last night. This is the first point. The duty of reminder has not been fulfilled. As a consumer, you have the right to know, because this will affect your consumption experience. The second point, told us that we lived in a double bed room, and the room should be larger than the others. We didn't mind the size of the room at all, trying to distract us thinking a bigger room would shut us up? The third point is that we paid more when we booked with Ctrip and chose to check out at two o’clock. This is the right we bought with money and Ctrip points, but the front desk said he didn’t know that Ctrip had the option of two o’clock. The setting has nothing to do with them, which is really funny. This time I came out 34 minutes late and the deposit was deducted. First of all, I couldn't be contacted by WeChat, and then I didn't receive the call, and the cleaning lady didn't mention the one-hour deposit when she notified me. Although there were reminders, they did not mention important ideas three times. It is also necessary to blame the staff's dereliction of duty on the customer's head, and blame other colleagues and Ctrip. Is this the style of a good hotel staff? Seeing what this person has done, I even feel that this hotel has been discredited by him. Will my conscience not hurt? I hope that the hotel staff or the boss can give us a satisfactory answer when they read this passage.
Original TextTranslation provided by Google