On the first day of check-in, the front desk service was quite decent, and the environment and cleanliness were also good. They kindly provided complimentary sand-play tools and fruit for the kids. On the second day, housekeeping only emptied the trash cans. On the third day, while we were in the room, a staff member knocked twice and, before we even reached the door, unlocked it with their own key card, stating that the cleaning lady requested to change the bed sheets and duvet covers. They changed the sheets and duvet covers, but didn't change the pillowcases, and the floor wasn't swept. The old linens that were replaced were left behind, and the new rolls of toilet paper by the bed and in the bathroom were left unwrapped and placed on the side.
We booked a 4-day buffet breakfast. On the first day, the 1st floor was too crowded, so we went to the 4th floor; it was less crowded with fewer food options, and the taste was average, though you could order from an à la carte menu. We skipped breakfast on the second and fourth days. On the third day, we went to the 1st floor—it was extremely crowded. When we looked for a table, it hadn't been cleaned. We asked a waiter to clean it, but they rudely told us that the table was already taken (no one sat there even after we finished our meal). When we asked where we could sit, the waiter replied with a very impatient tone, saying, "Just look and find a table yourself; if there's one, there's one, if not, there isn't." The 1st-floor breakfast had a wide variety of food, but it was very noisy. We went down at 9:30 AM, and many items were already gone.
Overall, it was just so-so, probably because our initial expectations were too high.
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