I checked in at 8pm during May 1st, and was woken up by the front desk phone at 3pm. After verifying my identity and reporting the information, I kept calling and saying that I hadn't booked their hotel room. Now there are guests who want to check in and ask I left the store immediately and was repeatedly harassed. I was forced to go downstairs and the front desk theoretically. After checking the information, I checked in. My Ctrip app also had the order information, which was accurate, but the two front desks refused to admit it and gave it to Ctrip. No one answered the call. In the end, I had no choice. I had to call the police. When the police came, the front desk started acting and said that they just routinely confirmed my information. Then I made trouble for no reason. I went, did you call at three in the middle of the night to confirm the information? Give you information and ask me to go! Fortunately, the local police were very helpful. After confirming my order information, they asked the hotel to let me continue to check in. The whole process lasted for an hour. Later, I suffered from insomnia. I was afraid to call again. After dawn, Ctrip's customer service phone was finally able to get through. After telling me of my experience, I started the format. The answer I gave was probably that I ordered the room first, and then gave it to someone else at a high price. I didn't cancel the other person's order when I checked in, which caused the accident. This encounter makes me really feel very angry! The business's approach is surprising! Very disgusting! (At three o'clock in the middle of the night, another reservation has been waiting in the lobby for a solution. There were no vacant rooms in the hotel that night, and the surrounding hotels were also full. We are all victims)
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