To be honest, it was terrible. I've stayed at several hotels in Xining, including the Intercity, Sofitel, and Wanda Vista Xining, but this is the one I wanted to give a bad review from the very first day I checked in. I held back, but from the moment I checked in until I asked the staff, you made me feel like you weren't there to work, but rather that you had some personal troubles and were taking it out on your guests.
First, I'd like to ask how your hotel staff are trained? When I went to the restaurant for breakfast, they didn't have beef buns. I asked why, and I didn't think I was being difficult. Your staff acted as if I hadn't paid for the stay, shouting, "What? No beef buns? Get something else!" When I asked if I could order separately, they said, "What? We can't order, it's a set menu." Did I not pay for your hotel? Did your employee training ever mention that respect is mutual? Because you are service staff, if a customer uses even a slightly "ordering" tone, you feel like you don't see equality. I'm a young woman, so I always spoke very politely and thanked you frequently. I don't understand what kind of upbringing your employees have, or do they think I'm just "making do" at your hotel? If I were, I wouldn't have spent so much money to stay at your hotel. I'm not satisfied with your front desk, but I won't point it out here. It's as if she'll give me the cold shoulder just because I don't like it. "Excuse me, can the housekeeping staff come now?" I asked. "They already cleaned it for you today," they replied. Then I asked again, "So you can't clean it now?" My goodness, your front desk staff's face immediately fell. Seriously, did I point a gun at you and force you to clean? You could have just answered! Instead, you asked, "What do you want cleaned?" I said, "Indoor and takeout." It was late, the housekeeping staff had gone home, I understand. But tell me, why did you give me that cold shoulder? What kind of attitude and tone was that? I'm absolutely furious! Is your hotel some kind of unlicensed, substandard hotel? Is it some cheap, run-down hotel on the street? Your hotel is positioned as a high-end hotel in Xining, and with this kind of service, why should guests choose your hotel?
Furthermore, I'd like to ask the front desk staff: perhaps you didn't do anything particularly outrageous, but your tone during checkout was very unpleasant. You had a very indifferent and condescending attitude. Let me be frank, you're in the service industry, and we believe in equality among people, so we're not asking you to do anything unequal. But this is your job! If you find guests annoying, please go home and sleep; don't come out here to suffer.
Finally, the cleaning lady was very patient. The front desk and restaurant staff made me feel that you don't deserve this price. Prices are rising during the May Day holiday; please reflect on this. Guests pay to stay in a hotel not to be annoyed by you. Besides, your hotel is one of the better ones in Xining, and your prices aren't low. If this is the attitude and service you provide, then you shouldn't be running a hotel, especially a high-end one. Some of you should really go work as cleaners. Don't think that just because you're at the front desk or in the restaurant, you're superior. We didn't expect you to kneel down and serve us. Did I ask you to deliver my food or to be my slave? If you want a salary, then earn it. The water flow was extremely slow at night, and the showerhead was faulty. It was definitely noisy being on the street, but the cleaning lady was really nice and even proactively asked if we needed a humidifier. The rest of the place was just utterly disappointing. I will never book with this place again. Avoid them!
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