First: This hotel sold the user's reserved room type to someone else in advance.
I booked your hotel for my trip to Qinghai, and it was terrible! I arrived around midnight on October 3rd. When checking in, the front desk insisted that I had booked a standard room, not a double room. After I showed them my booking confirmation (see Figure 1), the front desk changed their story, saying there were no superior double rooms available, and the remaining double rooms weren't very comfortable. They offered to upgrade me to a more comfortable standard room. I requested the room type be as specified in the booking confirmation, and they provided a standard room with a small window and a 1.5-meter bed (Figures 2 and 3). Since it was too late, I didn't request a change and planned to make do for one night.
Second: The hotel room had a very loud noise from the kitchen cooking at 6 AM. I highly do not recommend staying here.
I was woken up at 6:30 AM by a loud noise. I thought it was construction work downstairs or a vacuum cleaner being used. After asking the front desk, I was told it was the hotel kitchen preparing breakfast. The noise continued until 9 AM. Since you knew there was noise in the room, you should have informed or reminded customers in advance. Being woken up by noise is really unpleasant, especially for tourists.
I've never given a bad review to a hotel before, and yours is the first one.
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