Sofitel Xining

Reviews of Sofitel Xining

Sofitel Xining

No. 63 Wusi West Road, Chengxi District, Xining, Qinghai, 810008, ChinaSee Hotel Details
Sofitel Xining
Sofitel XiningSofitel XiningSofitel Xining
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Guest Reviews

9.4/10
Outstanding
3701 Reviews
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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Positive reviews(3654)
Reviews with photos/video(674)
Delicious breakfast(361)
Convenient for shopping(150)
Friendly front desk staff(113)
Clean pool(58)
Great swimming pool(58)
Luxurious(56)
Located downtown(45)
Delicious buffet(23)
Negative reviews(47)
Buxiaoyu
Superior Queen Room
Stay Date Apr 2026
Couple
29 Reviews
10/10
Outstanding
Posted on May 2, 2026
The best hotel in Xining! 🏨 I used my Ctrip points to get it for just over 300 RMB, haha, what a steal! It also included breakfast for two. The breakfast spread 🍳 was extensive, with lots of choices, plus milk, eggs, and fermented rice wine available to drink.
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6/19
Response from Property: 非常感謝您的評價,您剪短的幾句勝過無數的讚美,我們會心存感激並努力改進,我們的進步離不開您的理解與支持,期待下一次相遇,感謝一路有您~賓客體驗經理 Eva Liu
joe0215
Superior 2-bed Room
Stay Date Apr 2026
Traveling with friends
216 Reviews
9.7/10
Amazing
Posted on May 5, 2026
Staying here in Xining was great; the location is super convenient, with plenty of shopping malls, restaurants, and bars nearby. It's definitely the trendiest and most vibrant spot around. The hotel maintained the usual high standards of an Accor Sofitel. The housekeeping staff did a good job, though the front desk was a bit unremarkable. The gym, pool, and sauna are all available, which is a plus. However, it would have been even more perfect if there was a hot tub.
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6/11
Response from Property: 尊敬的賓客,感謝您選擇下榻西寧新華聯索菲特大酒店,並分享真實細緻的入住感受。很高興您認可酒店優越的地理位置,周邊商圈、餐飲及休閑配套齊全,地處城中時尚便捷區位,能為您的出行休閑帶來諸多便利。也感謝您對酒店保持雅高索菲特品牌標準、客房保潔服務以及健身房、泳池、桑拿等配套設施的肯定。關於您提到前台服務存在感有待提升、缺少熱水泡池的建議,我們已認真記錄並反饋至相關部門。後續我們將強化前台主動服務意識與接待細節,同時也會把增設熱水泡池的需求納入後續設施優化參考規劃中,力求不斷完善配套體驗。感謝您的寶貴建議與包容支持,我們會持續打磨服務與硬件細節,誠摯期待您再次蒞臨體驗~賓客體驗經理 Eva Liu
Anonymous User
Sofitel Suite
Stay Date Apr 2026
Solo traveler
14 Reviews
10/10
Outstanding
Posted on May 10, 2026
Environment: Great Service: The welcome service was excellent, they helped with luggage. Welcome fruit: Yes Minibar: Fully stocked Coffee amenities - Americano/Cappuccino/Latte/Iced/Hot (snacks not included): Available
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Response from Property: 尊敬的賓客,非常感謝您選擇下榻西寧新華聯索菲特大酒店並留下暖心好評!很高興您認可酒店整體環境與貼心服務,我們迎賓禮賓主動為您提拿行李、細緻接待,是我們服務的初心。精心準備的歡迎水果、配置齊全的迷你吧,以及美式、卡布奇諾、拿鐵等冷熱咖啡禮遇,衹為給您的西寧之旅增添愜意與舒適。您的滿意是我們前行的最大動力,期待您再次蒞臨,我們將一如既往為您帶來温馨舒心的入住體驗~賓客體驗經理 Eva Liu
Guest User
Sofitel Deluxe Twin Room - Luxe Enjoyment - French Aesthetic Design - Minibar
Stay Date Apr 2026
Family
52 Reviews
10/10
Outstanding
Posted on May 10, 2026
The location is very convenient, and the room is clean and spacious with a comfortable bed. The staff are enthusiastic, and the breakfast is delicious and plentiful. The environment is quiet, and I'd be happy to stay here again. Overall, I'm very satisfied.
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Response from Property: 尊敬的賓客,感謝您選擇西寧新華聯索菲特大酒店並給予滿滿好評!非常榮幸您認可酒店優越的地段、整潔寬敞的客房、舒適的床品以及安靜雅緻的入住環境,同時也十分感謝您對工作人員熱情服務和豐富美味早餐的肯定。能得到您願意再次入住的認可,是我們莫大的榮幸。我們會繼續堅守品質、用心服務,誠摯期待您的下次蒞臨~賓客體驗經理 Eva Liu
dike40
Sofitel Deluxe Double Bed Room - Luxe Enjoyment Space - Minibar
Stay Date Apr 2026
Family
26 Reviews
10/10
Outstanding
Posted on May 5, 2026
I stayed at both of the top-rated hotels in Xining, and my verdict is that this one is far more comfortable. The breakfast is delicious, and the bathtub even has a TV, which the kids absolutely loved! I'll definitely stay here again next time I'm in Xining.
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Response from Property: 有一種幸福,來自於滿意,喜歡的語言,無需太多華麗的修飾。感謝您的喜歡,感謝您的滿意,感謝您的分享,感謝您的認可,祝願您一切順利~賓客體驗經理 Eva Liu
Guest User
Sofitel Suite
Stay Date Apr 2026
Couple
13 Reviews
8.0/10
Very good
Posted on May 8, 2026
The hotel boasts an overall vintage French design, and the lobby's decor is elegant and stylish, creating a great ambiance. However, the facilities are noticeably outdated. The room interiors, appliances, and bathroom fixtures show clear signs of age and general wear, lacking proper renovation and maintenance. The breakfast experience was quite disappointing. The selection wasn't extensive, and what really impacted the experience was that most hot dishes were lukewarm throughout, indicating very poor insulation, which significantly detracted from the taste. On the bright side, the service deserves commendation. The front desk and concierge staff were warm, friendly, and highly responsive. They were very patient during check-in and with inquiries, showing great attention to detail. Overall, the hotel excels in service and its retro aesthetic, but there's significant room for improvement in both hardware and breakfast quality.
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Response from Property: 尊敬的賓客,非常感謝您抽出寶貴時間,細緻分享此次入住的真實體驗與中肯評價。首先十分榮幸您喜歡酒店復古法式的設計風格,認可大堂典雅的裝潢氛圍,也由衷感謝您對前台、禮賓團隊熱情友善、響應及時、服務細緻的肯定,我們會繼續保持貼心周到的服務水準。同時,我們誠懇接受您提出的客房內飾、電器、衞浴設施偏老舊、保養不足,以及早餐品類偏少、熱食保温不到位、口感欠佳等問題。酒店已高度重視您的反饋,已第一時間同步給客房、餐飲及運維部門,後續將加快客房硬件檢修維護與翻新規劃,優化早餐菜品品類與餐品保温管控,從細節上整改提升入住及用餐體驗。給您帶來不盡人意的體驗我們深感抱歉,也感謝您的包容與寶貴建議。我們定會認真改進不足,期待未來能有機會再次為您服務,以更好的硬件品質和餐飲體驗,不負您的期待~ 賓客體驗經理 Eva Liu
Dayingzhanghong
Superior 2-bed Room
Stay Date Apr 2026
Traveling with friends
72 Reviews
9.7/10
Amazing
Posted on May 4, 2026
The rooms are well-arranged. The environment is beautiful. The service is attentive and the hygiene is impeccable.
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Response from Property: 尊敬的賓客,感謝您蒞臨西寧新華聯索菲特大酒店並給予好評!很高興您認可酒店房型佈局合理、環境雅緻優美、服務貼心周到、客房衞生潔凈整潔。我們始終用心把控環境、衞生與服務每一處細節,致力為賓客營造舒適愜意的入住體驗。期待您再次蒞臨,我們將一如既往竭誠為您服務~賓客體驗經理 Eva Liu
Guest User
Superior Queen Room
Stay Date Mar 2026
Business traveler
8 Reviews
9.5/10
Amazing
Posted on May 5, 2026
Overall, the room's hygiene and facilities are quite good, and the location is also very convenient. It's relatively quiet at night as well. It would be even more perfect if the smart home features and smart appliances could be upgraded. For example, upgrading to smart toilets and smart curtains would significantly enhance the guest experience.
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Response from Property: 尊敬的賓客,感謝您入住西寧新華聯索菲特大酒店並留下寶貴的入住評價。非常欣慰您對酒店客房衞生設施、優越地理位置及靜謐居住環境的認可。同時由衷感謝您提出的寶貴建議,您提及的智能馬桶、智能窗簾等智能化設施升級方向十分中肯,我們已認真記錄並同步至酒店相關部門,將納入後續客房優化與升級規劃中。我們始終致力於不斷完善硬件配套與入住細節,力求為賓客打造更舒適、更具品質感的旅居體驗。期待您今後再次蒞臨入住,見證酒店的優化與提升~賓客體驗經理 Eva Liu
Caiyuanxiaobingcindy
Sofitel Suite
Stay Date Mar 2026
Couple
13 Reviews
10/10
Outstanding
Posted on May 1, 2026
Stayed at Xining's No. 1 hotel, and was immediately drawn to the Thangka art on the first floor. It's also the hotel for China Eastern Airlines crews. The suite had everything you could ask for, even thoughtful touches like toilet seat covers and complimentary watermelon juice. There was also a welcome fruit platter, which helps with altitude sickness. The room was spacious, and the surrounding area was lively. Highly recommend...
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Response from Property: 尊敬的賓客,感謝您選擇西寧新華聯索菲特大酒店並給予高度讚譽與傾情推薦!非常榮幸獲評您心中西寧首選酒店,很高興您被酒店一樓精美唐卡藝術所吸引,也感謝您對作為東航機組指定下榻酒店的認可。欣喜您滿意套房完備的配套設施,貼心的馬桶備品、清甜西瓜汁及迎賓鮮果,希望能為您緩解高原不適、舒緩旅途疲憊。寬敞舒適的客房與繁華便捷的周邊環境,能為您帶來愉悦入住體驗,我們倍感榮幸。我們將始終秉持高品質服務與人文細節關懷,竭誠期待您再次蒞臨,繼續尊享愜意旅居時光~賓客體驗經理 Eva Liu
Tangshaohuanqiulvxing
Superior Queen Room
Stay Date Mar 2026
Solo traveler
16 Reviews
10/10
Outstanding
Posted on Apr 28, 2026
This is the most prestigious hotel in Xining, and getting to stay at a Sofitel for this price is incredible value for money. The Eiffel Tower replica that greets you in the lobby is quite striking, and the overall French decor is elegant and stylish. From the room window, you get an unobstructed panoramic view of the entire Xining city skyline.
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Response from Property: Dear Guest, thank you so much for your thoughtful and high praise! We are honored and delighted! We are pleased that you have chosen Sofitel as the premier choice in Xining, and we sincerely thank you for recognizing our exceptional value. The iconic Eiffel Tower view in the lobby and the elegant and stylish French décor are the romantic ambiance we wanted to present to every guest; the rooms offer expansive views of the entire Xining skyline, and we are delighted that you enjoyed them. We are always committed to blending French elegance with the comfort of highland living, meticulously crafting a high-quality stay experience. Your recognition is our best word-of-mouth, and we look forward to your continued visit, where you can once again immerse yourself in the French romance and city views of Sofitel. —Eva Liu, Guest Relations Manager
Quanqiuyijiaqin
Sofitel Deluxe Double Bed Room - Luxe Enjoyment Space - Minibar
Stay Date Mar 2026
Traveling with friends
195 Reviews
10/10
Outstanding
Posted on Apr 27, 2026
Overall, a well-deserved five-star rating! Coffee Welcome Drink - Americano/Cappuccino/Latte/Iced/Hot (snacks not included): Didn't get to try this. Welcome Fruit: Very good and fresh. Minibar: Didn't get to try it, probably didn't notice it. Facilities: Excellent, very good. Cleanliness: Very good, excellent. Environment: Thumbs up. Service: Very satisfied.
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Response from Property: Dear Guest, thank you for giving us a perfect 5-star review! We are delighted that you were satisfied with the hotel's facilities, cleanliness, environment, and service. We are also honored that you enjoyed our welcome fruit; the fresh, seasonal fruit is meant to add a touch of comfort to your trip. We have noted down the details regarding the coffee and minibar services you didn't experience and will optimize the check-in information to ensure guests are better aware of and can enjoy all the benefits. Your recognition and suggestions are our greatest motivation to improve our quality. We will continue to meticulously refine every detail of our service and look forward to your continued stay, where you can experience even more of our heartwarming hospitality. – Guest Relations Manager, Eva Liu
Guest User
Superior Queen Room
Stay Date Mar 2026
Couple
1 Reviews
9.0/10
Great
Posted on May 1, 2026
It’s ok if you don’t want to sleep. Room too hot so we opened the window although it didn’t help much. Fireworks went off all night starting at 3:00am. Extensive breakfast selection.
Response from Property: 尊敬的賓客,非常抱歉此次入住給您帶來了不佳的休息體驗。對於房間室温偏高、開窗後降温效果不理想,以及凌晨煙花燃放影響您夜間休息的問題,我們深感抱歉,已第一時間記錄並反饋至工程部及客房部,後續會加強客房温控調試與巡檢,同時關注周邊環境動態,盡力為賓客營造安靜舒適的休憩環境。十分感謝您對酒店早餐品類豐富度的認可,我們也會繼續保持餐飲品質,不斷優化服務與居住細節。懇請給予我們改進的機會,期待您下次蒞臨,能擁有安穩舒心的入住體驗~賓客體驗經理 Eva Liu
Guest User
Superior Queen Room
Stay Date Mar 2026
Couple
15 Reviews
10/10
Outstanding
Posted on Apr 28, 2026
The location is convenient, and the room cleaning staff are very diligent and thorough. A big shout-out to them!
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Response from Property: Dear Guest, thank you so much for your thoughtful review and praise! We are delighted that you appreciate the hotel's excellent location and convenient transportation, and we sincerely thank you for your positive feedback on our housekeeping staff. Our housekeeping staff are consistently diligent and meticulous, ensuring every detail of the room is spotless. We will immediately pass on your praise to our staff and offer them our encouragement. We will continue to uphold our commitment to hygiene and attentive service, striving to create a clean and comfortable stay for every guest. We look forward to welcoming you back again! – Guest Relations Manager, Eva Liu
Liang yun
Sofitel Deluxe Twin Room - Luxe Enjoyment - French Aesthetic Design - Minibar
Stay Date Mar 2026
Family
44 Reviews
10/10
Outstanding
Posted on Apr 15, 2026
We extended our stay for another night. My husband developed a fever and his blood pressure rose due to altitude sickness. Early in the morning, I was going out to buy him some medicine. When I asked the front desk, the staff member was incredibly helpful and called nearby pharmacies to check if they were open. After taking emergency medication, we went straight to the hospital. Because of his fever, he was fast-tracked for an immediate consultation, as the situation was quite urgent. Thankfully, the medication worked quickly, and he improved significantly within half a day. The hotel was also very thoughtful and provided a blood pressure monitor for us to use. I'm truly grateful to everyone who helped us during this time. May good people always be safe and well.
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Response from Property: Dear Guest, thank you so much for your kind review! We were very concerned to learn that your husband was experiencing altitude sickness, and it's our duty to help when you need it. Traveling at high altitudes is inherently challenging, and sudden illness can be especially worrying. Our front desk staff simply did their job, helping you contact a pharmacy and coordinate a blood pressure monitor to alleviate your discomfort. We are very relieved to see your husband's improved condition after taking the medication, and we sincerely wish him all the best for his future travels and good health. Thank you again for your trust and understanding. We wish you and your family peace, good health, and all the best. We look forward to seeing you again and providing you with an even more comfortable and reassuring stay. Guest Experience Manager Eva Liu
Anonymous User
Sofitel Deluxe Double Bed Room - Luxe Enjoyment Space - Minibar
Stay Date Mar 2026
Family
2 Reviews
10/10
Outstanding
Posted on Apr 9, 2026
Booked this for my family, and they said the breakfast was the best they had on their whole trip. The room wasn't huge, but the kids absolutely loved it. They even got complimentary welcome fruits. Will definitely book again if we get the chance!
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Response from Property: Dear Guest, thank you for your thoughtful review! We are delighted to learn that you were very satisfied with our breakfast and room after comparing various options. Your child's enjoyment is our greatest encouragement, and thank you for choosing us. We look forward to seeing you again! Guest Experience Manager, Eva Liu