Reviews of Wakamatsuya

The room was comfy, excellent service. I checked out in a rush this morning, front desk told me I have left something behind in my room. I responded, being sure I hadn't, until an elderly man I saw earlier from housekeeping came running down the stairs and handed me my travel charger and cables. A big thank you so much and sending me to the bus terminal in time. I love the view of the wintry slope from my room window especially.

Woah! This is one of the best ryokans we’ve been to. The staff was super attentive and could speak some English, the rooms were amazing (see the photos!). The onsen in the room was fantastic so there was no need for us to go to the public or private onsen downstairs. The hotel is located 3 minutes away from the bus station and conveniently situated near everything. We’ve stayed at other ryokans but this one was top notch! We strongly recommend to stay at this place and will try to come back again with friends and family. Oh! The food was wow, too! We had breakfasts and dinners included and the sukiyaki dinner offered Yamagata A5 meat which was to die for. Breakfast was also great!

a good experience living in a such friendly & good service hotel

A wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.

THE BEST!

Very good experience The location of the hotel is very convenient, about ten minutes' walk from the cable car station; the public soup is smaller in scale, and there is no extra charge for the rented hot spring bath; the food is exquisite and delicious!

Convenient for skiing! Less than 5 minutes walk from the central cable car, there is ski equipment rental next to the hotel, and there are many restaurants around. The hotel hot spring is great, the scenery outside the window is also very good, and there are many kinds of free bar snacks. Overall, it is very good!

The room is very big. There is a Lawson convenience store nearby. The entrance to the ski resort is not far away. It is very convenient. The hotel service is also very good. The included breakfast and dinner are very rich. They are prepared on time every day in the private restaurant next to the room. The service is good and in place. I will choose to stay here again in the future

There are transfers to the ski resort and station Dessert, milk, snacks available in the lobby The hot springs are deserted and very comfortable Stay 1 night is enough, breakfast and dinner however do not lose The price is a little more expensive

The hotel is very good, the room is large and clean, and there is free afternoon tea. The staff is also very enthusiastic and can drive you to the Zao Cable Car and bus station A very satisfying trip

Rubbish! black shop Discriminate against Chinese people Black shop that overcharges fees There are no restaurants nearby and the hotel They don’t provide any meals to foreigners, and you can’t even pay more. Hot spring photos are greatly retouched Check out. Lao Qu added more than 60,000 yuan when leaving the store. They are so professional in cheating customers, but we didn’t give in. A group of people from the store surrounded and insulted us. Seize your luggage again and cancel the reservation at the taxi stand Extremely black behavior They also work with the police to force people to pay money. Everyone, be sure to avoid lightning!

The hotel is about a five-minute walk from the bus terminal. The rooms are bright and comfortable. Snacks, milk and organic tea are provided for guests. The food quality is good. After check-out, they will take the initiative to send guests to the bus station. This is a great hot spring hotel👍

A fantastic hotel! I enjoyed a truly perfect trip.

The room type is very good because it has been upgraded