I stayed for five consecutive nights, and the overall experience was extremely disappointing. During my stay, I encountered numerous instances of rude and impatient attitudes from the front desk. For example, when I asked for a few extra bottles of water in the evening, they initially gave them to me, but when I asked again, they refused and hung up before I could even finish speaking, completely disregarding my basic communication needs. When I initially requested a room change, they claimed the housekeeping manager saw the call was made at 11 PM and we had to go upstairs to find them at 2 PM.
On the day of check-out, I left my room key in the room before noon. At 3 PM, I received a call from the front desk, who immediately asked curtly, "Are you checking out?" without any basic politeness such as "Hello" or "Excuse me."
After I informed them I had checked out, they simply hung up without even a polite "Thank you for staying."
As a guest who stayed at this hotel for several consecutive nights, I felt utterly disrespected. This communication style and service quality made me very uncomfortable. I hope the hotel can improve the basic service skills and professional etiquette of its staff. I do not recommend this hotel.
Original TextTranslation provided by Google
