Vienna International Hotel (Wuyue Square Branch, Yan'an New Area)

Three-night family stay in the Deluxe Family Room. The room itself was spacious, mattresses genuinely comfortable, and the shower perfectly adequate — the physical setup was fine for a family with a child. That said, a few things need to be said clearly. We had specifically requested a non-smoking room — it was stated explicitly in our booking. The room smelled heavily of cigarette smoke on arrival. We slept with the window open the first night and eventually bought air fresheners from a nearby mall. The hotel's own sign in the room, notably, only prohibited smoking in bed — not in the room — which explains a lot. For a hotel calling itself "International," the complete absence of any English-speaking staff was a real problem. Requests went unaddressed not out of unwillingness, but because communication was simply impossible without WeChat translation. Speaking of which — we used WeChat to request an extra towel for our daughter every single day of the three-night stay. The room is booked for three guests, two double beds, yet only two towel sets were left each time. A minor thing, but it repeated daily. Staff did arrange a taxi when asked, which was helpful — though the cab that arrived was old and not well-kept. Breakfast was solid. Not exceptional, but filling and with decent variety. Overall: good bones, real execution gaps. If you're booking here, come prepared with a translation app, bring your own air freshener, and double-check your room before accepting it. Rating 7 out of 10. There is a room for improvement.

Room basin is dirty with clogged water and other dirt when we checked in. 🤢 Bathroom sewage residual smell was strong. Other than that, the beds are comfortable. Room is large. Location is good because near many eateries and Wuyue shopping mall is 10minutes walk from hotel.