Generally, when I rate hotels, they are all good reviews, but for Yancheng Hotel, I have to say:
1. Call the hotel before departure and ask if the hotel provides lunch and dinner. The hotel replied that there is a restaurant where you can order food. When I arrived at the hotel at noon, the front desk of Liangyue Building asked me to eat in the building opposite. The second floor of the building opposite was indeed a restaurant, but after entering, the waiter actually moved a small table for me and my family to eat in the corner. , At that time, the fire came up, and it's not that I didn't pay! Does Tangtang Yancheng Hotel still classify dining guests? The waiter explained that the restaurant only has private rooms and no lobby, so your front desk said it earlier, isn't this fooling customers?
2. The variety and quality of breakfast are simply appalling. After all, you still have the Samsung brand on Ctrip. The variety of breakfast is not even as good as that of a budget hotel like Hanting. The staple food is only porridge, and even the basic egg fried rice and fried noodles are not available. No, the snacks are cold fried dough sticks and quick-frozen buns, and the small square cakes are hot, but the elderly are not suitable to eat too much glutinous rice. There are only four or five dishes, and they are almost all vegetarian. The only meaty taste may be Salted duck eggs, this kind of breakfast quality, ask yourself, is it worthy of the Samsung brand? There is also the professional ability of the restaurant waiters, one word - poor! You can dine by showing your room card. She gave her the room card, but she couldn't even figure out the room type and the number of breakfasts included in the room card. What is the computer you have used for it? Display? Isn't all the room card information displayed when you swipe the room card? Did you receive any pre-job training before taking the job?
3. Someone was smoking in the aisle of the guest room, and no waiter came out to stop such a major unsafe behavior. I lowered the air conditioner in the room to 10 degrees, but it didn't work at all, and I was woken up by the heat at night! The Xiaoyuan soap for washing hands ran out, and the room cleaning staff did not make up for it. The most annoying thing is that when we checked out, we were actually asked to wait for a while, under the euphemistic name of checking to see if we had missed anything. In fact, everyone knew very well that they were just checking to see if there was any damage or missing anything in the room. What era is it? Both Home Inns and Hanting have implemented quick check-out, and Yancheng Hotel actually stays at the service level of the 1980s and 1990s in the check-out process! It's time to raise the level of service!
4. Why I gave you 1 point, because Ctrip's starting score is 1 point, I have no choice, otherwise you won't even get 1 point.
5. One final word: I sincerely hope that you can improve the quality of service. The infrastructure is aging and if the quality of service cannot keep up, it will be a matter of time before it is eliminated by the market.
Original TextTranslation provided by Google