Anonymous User
May 1, 2023
If you are like me, you are used to reading comprehensive ratings and latest reviews before choosing a hotel to help you make better choices, then I suggest you read my experience patiently, and then resolutely don’t believe the rating of 4.8, because it is not worth this rating and cost-effective.
Facilities: Objectively speaking, the hardware of this hotel is not bad; if you are not picky about hygiene, you can barely accept it.
Service: Traveling with the elderly, the elderly have inconvenient legs and feet. When checking in, they asked for two rooms to be connected together, so I got the price farthest from the elevator. I was overjoyed by the hotel's "caring".
When I checked in, I didn't enjoy the exclusive channel of Ctrip, nor did I check in the fruit; I called to inquire, and the answer was that the hotel service was busy with shift changes, and it was delivered at 5 pm. Nothing happened at 5 o'clock, so I went to Ctrip to complain, and received a call from the hotel to inform that the uniform would be delivered at 6 pm. Then I went back to the hotel at night and saw a piece of "sincere" fruit, please see the picture, I was completely speechless about this hotel. The staff called again, and I told them that this kind of fruit would not be delivered, and they came to take it away, and then! Nothing happened! That kind of feeling is that I want a piece of fruit, and they take some out of the trash can and send you away, and then you don’t want it. The store feels that it has been given anyway, so they take it away with peace of mind.
I have stayed in so many hotels in China, and I have never experienced such a ceiling-level service even if it is a three-star or four-star hotel. A few bananas and a few bottles of mineral water, as well as thanking me for my criticism of their service and helping them improve.
This kind of management, there is a high probability that there is a problem, otherwise how can we not only fail to retain consumers at every opportunity to retain consumers, but make the situation worse.
A service industry without consumers in mind will soon be eliminated. What's the use of having a "five-star wanna be" facility?
Finally, I would like to mention the breakfast. I was seriously misled by the reviews when I chose this store. The breakfast is very poor, there is nothing to eat, and the replenishment is not timely.
In short, it is a pity that the quasi-five-star facilities, but the service concept, management level, and customer-oriented soft power are not as good as a three-star hotel in a small county. For those who are still hesitating whether to choose this hotel, it is not a pity to slip away.
Original TextTranslation provided by Google