Yancheng Marriott Hotel

Facilities: The room wasn't small and the facilities were in good condition. Environment: The environment was great, and the room had a fantastic view of the Yancheng City Museum's lights. Service: Good. The executive lounge was nice. Breakfast: The variety was quite rich.

Excellent experience! The location is superb, and the front desk staff were very professional. The room was spacious with good facilities, and the floor-to-ceiling windows offered a great view. All the staff I encountered were welcoming and enthusiastic. Five-star rating; this will be my top choice next time I visit Yancheng.

Came to Yancheng to visit and booked the Marriott with a friend, it was truly terrible. First, walking into the room was like a heatwave; the air conditioning couldn't be set to cool. There were only two bottles of water in the room, not even as good as an Orange Hotel. Secondly, the windows actually let in light. How can a decent hotel have windows that let in light? Even budget hotels don't have that problem. The most annoying thing was ordering takeout. The delivery driver arrived quickly, but it took an hour for the food to get from the hotel lobby to the room! By then, the food was cold, how was I supposed to eat it?

The room was very spacious with a great view. It was clean and tidy, and the hotel's breakfast was plentiful, which made the kids very happy.

This was my third stay at the Yancheng Marriott. My first stay in 2023 was truly excellent, although the room felt a bit stuffy, which I overlooked due to the great service and environment. My second stay was also stuffy, but after I mentioned it, the staff provided a fan, which helped a lot. This third time, the room wasn't stuffy, but the service was genuinely poor: 1. When hailing a taxi at the hotel entrance, some doormen would open the car door, while others wouldn't. While I don't specifically need this service, it made me wonder what the criteria were – perhaps the quality of the guest's car or their status? 2. I provided my room number at the front desk and purchased four breakfast vouchers. However, when I went for breakfast, they said they couldn't find my information and asked me to show proof of payment, which was really unpleasant. 3. I went out to buy some local specialties, and the items were quite heavy. I asked the staff at the entrance for help carrying them, but was refused. When I went inside to the front desk, a female staff member impatiently pointed to a spot on the floor, telling me to just drop them there. Eventually, a male staff member came over, let me place them on a table, and gave me a luggage tag. Finally, when checking out, I realized I had lost a room card. I told the front desk I was willing to pay for it, but they said it was fine and didn't charge me. For this, I must say, I'm sorry, and thank you again.

As a traveler with basic expectations for quality travel, I never imagined I would encounter such an infuriating and disgusting stay at your hotel. On the night of check-in, as I prepared to use the bathtub to relax, I was appalled to find dirty water left over from the previous guest still in the tub. The water had debris floating on its surface, and there were obvious stains on the tub walls. This is a fundamental hygiene standard that your hotel completely failed to meet. What was even more disheartening was that when I immediately contacted the duty manager to report the issue, they showed no remorse whatsoever. Instead, their attitude was dismissive, attempting to brush off the problem with a perfunctory excuse like 'it might have been an oversight by housekeeping.' They even offered a complimentary breakfast (which was already included in my booking as double breakfast) and a fruit plate to 'smooth things over.' This kind of handling essentially demonstrates a disregard for hygiene issues and irresponsibility towards consumer health and safety. The core of a hotel is 'safety and comfort,' yet you couldn't even manage basic cleanliness, let alone service quality. When I explicitly rejected this perfunctory compensation plan, the duty manager's tone became even more impatient, as if I were being unreasonable, completely oblivious to the seriousness of the problem. I can't imagine how many other guests might have unknowingly used uncleaned bathroom facilities like I did. This hygiene loophole points to chaotic management, a lack of training, and a blatant disregard for professional ethics. Your so-called 'premium service' turned into the most ironic joke in the face of that dirty bathtub water. I strongly condemn your hotel's severe dereliction of duty. I will truthfully share this experience on major travel platforms to warn all consumers to choose carefully. At the same time, I demand that the hotel seriously address this issue, thoroughly overhaul its hygiene procedures, issue a formal apology to me, and bear all the consequences of this terrible experience. Hygiene is the lifeline of a hotel, and you have personally torn it to shreds. Such service does not deserve to be called 'hotel,' nor does it deserve the trust of consumers.

Both the hotel's facilities and service are top-notch. Plus, it's conveniently located near Golden Eagle Plaza, so there are plenty of dining options. We stayed in a family room and even received a complimentary breakfast, which was a nice touch! We'll definitely choose this hotel again next time we're in Yancheng!

Yancheng was just a one-night stop during our ***** New Year family trip, and I was pleasantly surprised! The room was really good value for money, had a great view, and the service was excellent.

Service: The front desk service was excellent. Hygiene: The room was very clean and tidy. Facilities: The facilities were complete. I'll definitely be back often. Wishing the hotel great business! The hotel's New Year decorations were also beautiful, and the couplet decorations in the lobby were spectacular, but I forgot to take a picture, haha.