Yangshuo Moye Villa | Moye Villa Guilin Landscape Resort Hotel (Shili Gallery Yulong River Branch)

[Attentive service from a dedicated hotel] This was our last hotel on this trip, and it was an excellent choice, highly recommended. [Location and Parking] The hotel is located directly opposite the Impression Sanjie Liu scenic area, with street-facing rooms offering direct views of the attraction. The location is superb. There's also a free private parking lot next to the hotel, making parking very convenient. [Decor and Design] The decor blends simplicity with a hint of luxury, creating a tranquil oasis amidst the hustle and bustle, making it an ideal choice for a relaxing getaway. [Facilities] The hotel boasts comprehensive facilities, including a gym, self-service laundry room, children's play area, outdoor swimming pool, tea room, and conference hall. The food selection is particularly rich, with freshly ground coffee as a standard offering. The breakfast area on the seventh floor also features special photo-op spots. [Service] I particularly want to highlight the exceptional service. After booking online, I received a trip notification, and they called to confirm details regarding my arrival. The front desk staff, floor attendants, and restaurant team were all incredibly enthusiastic, providing clear parking directions, enhancing the check-in experience, and assisting with dining arrangements. Their pre-job training is clearly very thorough.

The hotel's design is truly unique and stylish, making the whole place very aesthetically pleasing. It's in a fantastic location with stunning views from the window, making for a super comfortable stay. The thoughtful butler service was incredibly attentive. Plus, the free afternoon tea and coffee in the hotel were delicious – it was lovely to just sit and relax. The hotel even gave us a complimentary gift, full of little surprises everywhere. My entire stay was wonderful, I genuinely recommend it!

The room's overall condition exceeded my expectations – it was well laid out and fully equipped. The bedding was clean and comfortable, and with the room facing the back mountain, the view was expansive and the air quality excellent. The service was top-notch, making both check-in and check-out a breeze. I'll definitely choose this place again on my next visit.

The room was pretty good, directly facing Guilin Romance Park. There's some construction going on opposite, but it should be even nicer once it's finished. They even provided electric mosquito repellent in the room, so you don't have to worry about mosquitoes disturbing your sleep if you open the window in the afternoon. The hotel offers afternoon tea, which was quite pleasant sitting by the window on the first floor. Whenever I had a question, the hotel concierge on WeChat responded promptly and resolved issues quickly. There's also a swimming pool on the top floor, a tea house on the second floor, and a cafe on the first. They even gave us a small gift when we checked out. I definitely recommend this place! The hotel's location is also quite close to West Street and the Li River bamboo rafts, making it very convenient for taxis, though some other piers might be a bit further. I still highly recommend staying here.

The room was large and clean. The windows were quite soundproof, so it wasn't noisy. The public areas on the first floor were all very good. We rented an electric scooter and drove ourselves to Yulong River and the Ten-Mile Gallery, which was very convenient; we could get there in about ten minutes.

I didn't take many photos of the hotel, but I absolutely have to give it a good review. The service was genuinely great; the butler tried their best to fulfill any requests. The room was also quite clean, and most importantly, the soundproofing was excellent. The Qianguqing scenic area is right next door, and even though there's construction, you can't hear it from the room, which made for a very reassuring stay. The room also had a balcony, perfect for smoking or drying clothes. The hotel faces the scenic area, offering beautiful views, and behind it, there's a mountain with a small waterfall, giving it a very elegant feel. The front desk downstairs provided fresh fruit daily, which my little sister loved and picked up almost every time we went downstairs. Guangxi fruits are really delicious! There's also a swimming pool, which is great if you're traveling with kids. The gym and laundry room were also clean. A thoughtful touch was the public restroom on each floor, which felt very convenient. Most of the ticketed attractions, the bamboo raft pier, and West Street are all within about 3 kilometers, easily accessible by a 10-yuan taxi ride. I'll definitely stay here again next time I bring my child.

The service was excellent and very thoughtful, and the room was super comfortable! As a tea lover, I really enjoyed it! The rooftop pool and restaurant offer unbeatable views – I've got pictures below! I'll definitely be back!

I specifically chose the 'Mountain Valley Secret Family Room' for a family trip, and as soon as we entered, we were captivated by the environment. Nestled deep in the valley, the scenery is beautiful, and the atmosphere is tranquil and healing. The room is spacious, and the family-friendly layout is thoughtfully designed, providing ample activity space. Both the public areas and guest rooms feature a classic Wabi-sabi style, exuding elegant taste, and the hygiene is reassuring. The linens are of superior quality, ensuring an excellent sleep experience. There are many picturesque spots in the park for great photos, and the nights are quiet and peaceful. The facilities are comprehensive, parking is convenient, breakfast is abundant, and the service is warm and attentive. The front desk even thoughtfully planned our itinerary, making the entire trip worry-free. It's an excellent choice for family travel, highly recommended!

My stay here was incredibly disappointing, mainly due to three issues. First, the actual environment significantly differed from what was advertised. The promotional material before check-in gave the impression of a pleasant environment with views and a resort-like feel. However, looking out from my room's balcony, there was a massive construction site directly opposite, with prominent tower cranes, hoardings, earthworks, and construction areas. To put it bluntly, this balcony view wasn't for enjoying scenery; it was more suitable for supervising construction. The construction noise was also quite noticeable during the day, which was a far cry from the peaceful environment I had anticipated. Second, the front desk service attitude made me very uncomfortable. On the evening of June 7th, I asked the front desk if they had any recommendations for nearby attractions or itineraries for the next day. The female employee wearing glasses on duty at the time was very cold and flatly stated she couldn't recommend anything. Her reason was that previous guests had been dissatisfied with her recommendations, so she no longer offered any. She then told me to look at the tour package price list displayed opposite the front desk and choose for myself. I believe it's a perfectly normal service scenario for guests to ask a hotel or guesthouse front desk for local sightseeing advice. An employee can certainly say they're unfamiliar or objectively suggest a few common directions for guests to decide. But to use 'previous guests being dissatisfied with recommendations' as a reason to refuse any advice, coupled with a cold attitude, is not caution; it's a lack of basic service awareness. Third, the subsequent handling of the situation was even more unacceptable. Although I was unhappy at the time, I didn't proactively complain to the platform or report it to the hotel. However, the next day I received a call from Trip.com, stating that because I had complained, the hotel was offering an 8.8% discount on the room rate. They said that because of this discount, they needed to cancel my Trip.com order. The problem is: I never complained proactively, nor did I negotiate any 8.8% discount or order cancellation with the hotel. More critically, cancelling an order isn't just a simple matter of a discount; it could affect a guest's right to leave a genuine review based on their actual stay. If there's a service issue, the hotel could have directly communicated with the guest, especially since I was still at the hotel and hadn't checked out. But instead of contacting me directly, the hotel chose to offer a discount and remove my right to review through the platform, which made me feel very uncomfortable and lacked transparency. I don't need a discount from the hotel, nor am I concerned about this price difference. What upsets me is: the significant discrepancy between the actual environment and the advertised impression, the cold front desk service, and the lack of direct communication when issues arose, opting instead for a discount and order cancellation via the platform. If it were just an average environment, I might be able to understand. If it were just an unfriendly staff member, I might not even bother to leave a review. But the combination of a huge environmental letdown, cold service, and opaque handling of issues made this stay a genuinely poor experience. I suggest future guests always confirm the actual room orientation and outside view before booking, especially whether it faces a construction site or has construction noise. I also hope the hotel seriously addresses service training and complaint resolution procedures. Don't let 'not bothering guests' turn into 'not providing service,' and definitely don't use order cancellation to obscure genuine guest reviews.