Guest User
January 2, 2024
This is the first time in my life that I have given a bad review to a hotel. We went to the front desk around 12:30, and were told that there were no rooms available because they hadn’t been cleaned yet. We wanted to go play first and leave our luggage at the front desk, but they didn’t agree that there was no room. , but obviously many boxes were stored at the front desk. We were told that there was no room for a 20-inch suitcase and a bag. They said that they could only check in first and then arrange room service for cleaning. Then they told us that the bed could not be made yet and we needed to In the afternoon; because we are also going to have fun, and we don’t want to make everyone angry, okay! We compromised everything. We were very tired after playing in the afternoon and wanted to go back to the hotel to rest. At about three o'clock, our companions went to get the room card for another room (we booked 2 rooms, and were given the room card for one room first). I arrived at the front desk at 4 o'clock and asked if our room was ready? There were four people at the front desk at the time, and no one looked up at me. After a while, the person who checked us in told me that the key card for another room had been given, and the bed would not be available until after five o'clock from the dry cleaners. Seeing the attitude of the people at the front desk, I immediately got angry, so I quickly contacted the room service to get two beds for us. We waited for more than ten or twenty minutes before they could get them up!
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