Williamencheng
January 11, 2023
The front desk service is great, warm and professional.
The key complaint rooms are as follows:
1. The service personnel on the floor are very noisy. My room is facing a door, and it is very noisy to go back and forth.
2. The room facilities are old and loose and frozen, which is easy to cause problems. The towel rack is loose, and the visible hair in the floor drain has not been cleaned.
3. There are a lot of stains on the smart toilet remote control.
4. The glass in the bathroom was not cleaned, and there were a lot of watermarks.
5. There are visible dust in the details, I have rhinitis 👃 directly on my head...
The last thing I want to say is that Huayang Hotel is also in Changchun. Why is the standard in Yanji so poor, broken and dirty, and there is no floor towel in the bathroom? This is a hotel that is known as a high-end hotel on Ctrip. be responsible! The floor drain is right where the rain stands, and the anti-skid mat provided by the hotel will block the water. If it is not covered, you will have to stand with your legs apart, which is too embarrassing. As a high-end hotel, you can save money on shower gel and shampoo, but the hanging on the wall is not secure, and it falls directly. And the inspection port of the bathroom feels like it will fall off at any time. The project of this hotel and the guest rooms should be carefully reviewed and rectified. The employees in the public area don’t even have the basic courtesy to greet the guests when they see the guests. The employees of the express hotel will greet them enthusiastically. Is it so difficult for the high-end hotels to say hello? Your hotel needs to train the hotel staff well.
Original TextTranslation provided by Google