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Yitel Collection (Yanji ) Guest Reviews
4.7/5
Outstanding
356 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(356)
Positive reviews(346)
Reviews with photos/video(62)
Friendly front desk staff(38)
Great location(32)
Classy environment(31)
Easy to get around(21)
Would stay again(13)
Delicious breakfast(12)
Average sound insulation(11)
Well decorated(7)
Negative reviews(10)
Guest User
Business Double Room A
Checked in mars 2024
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on 19 mars 2024
The room is very satisfactory, comfortable, and convenient to go anywhere. It is considered a high-end hotel in Yanji.
The service staff is very considerate
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying in our hotel. We also sincerely thank you for your love and recognition of us. Your satisfaction is our driving force for progress. We hope to have more opportunities to serve you and look forward to your visit again! Wish you a happy life! Hotel General Manager: Lee
Anonymous User
Family Room
Checked in août 2024
Other
3 Reviews
2.7/5
Posted on 13 août 2024
Summary: The sound insulation of the house is poor, and the personal information of customers is seriously tied up.
1. The sound insulation of the house is poor. I don’t know whether it was the poor sound insulation or the loud noise next door. A group of women next door were chatting and laughing loudly until 1am. They could hear it very clearly. I complained to the front desk and was told to come and take a look. I didn’t know if they came to take a look. Anyway, I finally solved it by knocking on the wall. of.
2. Breakfast is bound to membership. I booked a family room for 800 yuan, and I was asked to register as a hotel member before getting free breakfast. If I don’t register, it won’t be given. 6.
3. Confidently ask customers to leave their mobile phone numbers. When I checked into the hotel, I asked to stay, but I didn't. During this trip, I stayed at Homeinns, Hanting, and Vienna, and none of them operated like this.
4. I don’t know if this is the only hotel like this. In terms of comprehensive ride experience, I feel that Yanji has less service awareness than big cities and other mature tourist areas in China.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, first of all, thank you for staying in our hotel. We are deeply sorry that you were not satisfied during your stay. Regarding the noise problem, after receiving your feedback, we immediately arranged for security personnel to check and dissuade you. At the same time, because of the late time, we did not call you back for fear of affecting your rest; the hotel front desk always has earplugs, please feel free to contact us if you need them. Contact the front desk for delivery. Regarding breakfast, the price you booked on this platform does not include breakfast. The hotel breakfast is a Chinese and Western buffet, which also provides Korean special bibimbap and warm noodles. The breakfast price is 48 yuan per person. The three of you want to eat for free at the hotel. This is inevitably a bit embarrassing, and I'm really sorry. Regarding the hotel's request for your mobile phone number, I was worried about missing items when I left the hotel. In order to contact you promptly and accurately, I need to keep your mobile phone number. If this behavior affects you, Please understand; we are very sorry that this trip did not meet your expectations, but at the same time we still hope to have the opportunity to serve you again. I wish you a happy life! Hotel General Manager
Guest User
Family Room
Checked in fév. 2024
Family
15 Reviews
5.0/5
Outstanding
Posted on 14 fév. 2024
The accommodation experience was very good👍
The front desk staff was very nice👍
The room was also big enough and bright.
Although the noise from the neighbors last night lasted until 12 o'clock, it still did not affect my impression of this hotel. I will stay here again next time!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a good time. Your praise has given the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life! Hotel General Manager: Lee
LLL__3
Family Room
Checked in janv. 2024
Family
18 Reviews
5.0/5
Outstanding
Posted on 24 avr. 2024
This is a very cost-effective hotel in Yanji. I have stayed here several times when I came to Yanji. It is convenient to park by car and not far from anywhere.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at Yitel Hotel. We are very glad that you have had a pleasant time in our hotel. Your satisfaction is our greatest pursuit. Your praise will inspire us to continuously improve and provide you with a more comfortable accommodation experience! Thank you for your support and recognition. I hope to serve you again! I wish you a happy life! Hotel General Manager
Penghonglin
Superior Queen Room
Checked in janv. 2024
Couples
44 Reviews
5.0/5
Outstanding
Posted on 24 janv. 2024
The room is big and nice
Facilities: Very new and I like it very much. It is very comfortable to stay in
Sanitation: Clean and fresh. Cleaning is relatively clean and meticulous
Environment: Good environment and great scenery
Service: Very good service, very good and great
Recommend everyone to come
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay at Yitel Yanji Railway Station and Municipal Government. Thank you for your high evaluation. We are honored. We hope that every guest can feel our care through meticulous service and warm and comfortable environment. Xiaoyi is looking forward to your visit again! Hotel General Manager: Lee
Guest User
Smart Suite (Tv)
Checked in juill. 2024
Family
3 Reviews
3.5/5
Posted on 24 juill. 2024
The air-conditioning environment can meet the four-star standard, but I especially want to complain about the facilities. There was no hot water in the bathroom on the third day, and there was no water at all on the fourth day. Fortunately, I was traveling with my family and had to wash my hands in another room. After taking a bath, I really couldn’t complain!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying in our hotel, and thank you for your recognition of our air-conditioned environment. We are deeply sorry for the facility issues you encountered during your stay. The hot water in the hotel is supplied from a unified water tank. Since there are two types of shower heads in the room's shower room, there is a switch selection button on the shower handle. I am sorry that I could not convey this to you clearly. We will work hard to make sure this problem doesn't happen again. Your satisfaction is our driving force for continuous improvement, and we look forward to having the opportunity to provide you with a more perfect service experience in the future. Wish you: happy life! hotel general manager
MrTaoTaoGe
Superior Queen Room
Checked in janv. 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on 4 janv. 2024
The environment is okay, the location is also okay. It would be better if they could provide breakfast. I need to make up the word count, la la la la ha ha ha la la la ha ha ha la la la ha.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your love and recognition of Yitel Hotel. We have been working hard to provide guests with a perfect stay experience, and hope that we can add joy and touch to your holiday. The hotel looks forward to your stay again! Hotel General Manager: Lee
Steller
Family Room
Checked in déc. 2023
Travel with friends
11 Reviews
3.7/5
Posted on 3 janv. 2024
The overall feeling is okay, the room is well cleaned, and the sister at the front desk is kind and friendly. The only drawback is that the transportation is not very convenient. It takes 20 minutes to go to Yanjixi Railway Station, but it is not too expensive to take a taxi to the West Market. 8 yuan.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, we are honored to serve you, thank you for your stay and comments! We will continue to work hard to exceed your expectations ~ Looking forward to your visit again! Hotel General Manager: Lee
Guest User
Smart Suite (Tv)
Checked in déc. 2023
Couples
8 Reviews
5.0/5
Outstanding
Posted on 27 déc. 2023
Facilities: Very convenient, the only small regret is that there is no humidifier in the room
Hygiene: Very clean and tidy, the suite is large
Environment: Very grand, transportation is also very convenient, easy to get a taxi. It is within ten minutes by taxi from the Folk Customs Park
Service: Very considerate, because I couldn't have breakfast due to the high-speed train, they also thoughtfully prepared food for takeaway
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! We are very happy to bring you a wonderful time during your trip. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Have a good vacation! Hotel General Manager: Lee
Guest User
Superior Queen Room
Checked in mai 2024
Solo travelers
4 Reviews
1.0/5
Posted on 13 mai 2024
The front desk service attitude is cold and zero service. The room is small, old and crude. The experience is very poor.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at our hotel. We deeply regret that you were not satisfied during your stay at the hotel. We are always committed to providing quality services and facilities to our guests, and we are deeply sorry for your dissatisfaction. Please feel free to tell us your experience and feelings so that we can better improve. Thank you again for your feedback and we look forward to your visit again. Wish you: happy life! hotel general manager
Chen15
Superior Queen Room
Checked in oct. 2023
Couples
3 Reviews
5.0/5
Outstanding
Posted on 20 oct. 2023
It’s not bad. Yanji is not a big place, so it’s convenient and good to play.
, the environmental sanitation is also good, the service is friendly and good, the overall experience is good and satisfactory, Yanji is suitable for taking pictures and checking in, nothing else
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that makes us reluctant to leave, and every hotel has its sweet and warm memories. I hope that the Yi Zhi Shang will be the warmest and most unique place in your memories. that! Come back often~ I wish you a happy life! Hotel General Manager: Lee
Guest User
Superior Queen Room
Checked in fév. 2024
Family
26 Reviews
5.0/5
Outstanding
Posted on 6 fév. 2024
Good room, reasonable price
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay at Yitel Yanji Railway Station and Municipal Government. Thank you for your high evaluation. We are honored. We hope that every guest can feel our care through meticulous service and warm and comfortable environment. Xiaoyi is looking forward to your visit again! Hotel General Manager: Lee
Guest User
Superior Queen Room
Checked in fév. 2024
Family
4 Reviews
4.0/5
Very Good
Posted on 20 fév. 2024
Very good! The location is excellent and the hotel environment is very good. I stayed there for three consecutive days. It is very close to Yanbian University and the Internet celebrity wall. I feel comfortable overall! It's just that the first two days, the food was delivered by robots, and then it was delivered by deliverymen, which was scary. I still like the robot delivery!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Seeing your recognition of us, I am so excited. Your feelings are our affirmation. We will continue to work hard~~ The robot in the hotel lobby. Some deliverymen will use the hotel robot to deliver food due to time problems or guest requests. Most deliverymen will not use robots and will deliver food by themselves~ Welcome to come back and experience it again. We look forward to your visit again! I wish you a happy holiday~ Hotel General Manager: Lee
Guest User
Superior Queen Room
Checked in août 2023
Travel with friends
3 Reviews
4.0/5
Very Good
Posted on 19 août 2023
The room is not spacious, but acceptable. The facilities are relatively complete, including electric curtains, USB charging, centralized lighting control, heated toilet seat, hot water flushing, bath slippers, etc. It is clean and hygienic, and the details are well handled. Drinks in the room are free, thumbs up 👍🏻.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at Yitel. We are honored by your praise. You can experience the warmth, kindness and comfort of home at Yitel. All your praise is the driving force for our progress. We will also unswervingly provide more attentive and considerate services to let more families know us. We are looking forward to your next visit. Hotel General Manager: Lee
Guest User
Guestroom (2 Beds)
Checked in août 2023
Travel with friends
12 Reviews
3.2/5
Posted on 22 août 2023
The price hike during the peak season is comparable to that of a five-star hotel. The environment and sanitation are really mismatched. The sanitation is as shown in the picture, totally mismatched! The sound insulation is so bad that it makes me vomit blood. The guest next door scolded his child while doing homework until 12 o'clock, and every word was heard clearly! I knocked on the wall to give feedback and was scolded. The most fearful thing about traveling is not getting a good rest! ! ! ! I will not stay here next time. Please, while the bosses are ripping us out-of-town tourists, also pay more attention to the sanitation facilities! Also, Ctrip shows that the room is 20-26 square meters, but the actual maximum is 15 square meters. Ctrip and the merchants are both fraudulent and dishonest. Please learn from Zibo! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing our hotel. We are deeply sorry that you were not satisfied during your stay. Yanji City is a tourist city with unique culture. It is in the peak tourist season, but the hotel prices are consistent with those of other hotels in the area. We take your concerns very seriously and have passed them on to the room manager for training and inspection. We hope that We will exceed your expectations during your next stay. The front desk also actively communicated with you about the sound problem you reported that day. If you have any questions, please contact us at any time. Our existence is to serve you and we are always ready. We deeply regret that we were unable to get your recognition this time. We hope to have another opportunity to express our apologies to you. Gaining recognition from our guests is our ultimate lifelong goal! I wish you a happy life and a good mood every day~Hotel General Manager: Lee